Artificial Intelligence and Automation Team

Ashish Nadkarni

Group Vice President and General Manager, Worldwide Infrastructure Research

Andrew Gens

Research Analyst, AI Software

Nina Turner

Research Director, Semiconductor Technology Supply Chain Intelligence; Enabling Technologies: AI and Automotive Semiconductors

Madhumitha Sathish

Research Manager, High Performance Computing

Heather West, PhD

Research Manager, Performance Intensive Computing, Worldwide Infrastructure Research

Ritu Jyoti

Group Vice President/General Manager, Worldwide Artificial Intelligence, Automation, Data and Analytics Research Practice

David Schubmehl

Research Vice President, Conversational Artificial Intelligence and Intelligent Knowledge Discovery

Hayley Sutherland

Research Manager, Conversational AI & Intelligent Knowledge Discovery

Maureen Fleming

Program VP, Worldwide Intelligent Process Automation Market Research and Advisory Service

Shari Lava

Senior Director, AI and Automation

Dr. Chris Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Neil Ward-Dutton

VP Automation, AI & Analytics Europe

Jennifer Cooke

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Pietro Delai

Research Director, Latin America Enterprise Infrastructure and Cloud Services, Worldwide Infrastructure Research

Harish Dunakhe

Research Director, Software and Cloud, META IDC

Peter Rutten

Research Vice-President, Performance Intensive Computing, Worldwide Infrastructure Research

Yanxia Lu

Research Director

Nobuko Iisaka

Research Manager, Software & Services, Research, IDC Japan

Anne Cheng

Research Manager

Rakesh Patni

Associate Research Director

New Research


  • By: 

    • Elena Semenovskaia Loading
    • Neil Ward-Dutton Loading
    This IDC Market Note details key developments in the intelligent process automation software market in Europe between January and June 2024, with a particular focus on product announcements and strategic partnerships. In 1H24, market activi...
  • By: 

    • Heather West, PhD Loading
    • Phil Goodwin Loading
    Quantum computing is expected to revolutionize scientists' and engineers' ability to solve some of the most complex problems that are beyond the scope of classical compute systems, but it is also providing cybercriminals another tool for co...
  • By:  Yanxia Lu Loading

    数据治理市场是一个相对成熟的市场,无论是主数据、元数据管理、数据资产管理还是数据治理等。受外部宏观经济影响,2023年整体市场同比增长略低于2022年。要想驱动该市场持续稳定增长,抓住大模型与生成式AI的机遇是关键。IDC中国人工智能与大数据研究总监卢言霞表示:"大模型与生成式AI为企业数据治理带来全新的机会也带来全新的要求。技术提供商应该充分利用这一机遇全面更新数据治理产品与解决方案的能力,尤其是多模态、非结构化数据处理能力,企业主数据质量等,以帮助用户大步提高企业数据就绪...
  • By:  Shari Lava Loading

    This IDC Survey Spotlight compares results concerning the adoption of generative AI (GenAI) into production from two different IT buyer profiles in North America (NA) and Western Europe (WE). One profile is technology decision-makers across...
  • By: 

    • Uzair Mujtaba Loading
    • Harish Dunakhe Loading
    • Arif Sultan Shiekh Loading
    This IDC Market Note draws on some of the key discussions that took place at Infor Innovations Day 2024 in Riyadh to highlight Infor's key strategic initiatives, product innovations, and partnerships in the Middle East, Türkiye, and Africa....
  • By:  Anne Cheng Loading

    本IDC研究聚焦于中国智能客服市场,提供了主要厂商2023年的市场份额数据,并对相关解决方案提供商进行了介绍。IDC人工智能研究经理程荫表示:“2023年智能客服市场迎来新旧交替的时刻——传统AI智能客服使用语音识别、语音合成以及自然语言处理和理解技术与用户进行交流,从2023年下半年开始,随着大模型技术的迭代升级,智能客服厂商也将大模型技术与其原有的解决方案做结合,为用户带来全新的体验。未来技术供应商还需持续拓展智能客服的能力边界,为客户提供更有成本优势和差异化体验的智能客...
  • By: 

    • Philip Bues Loading
    • Mukesh Dialani Loading
    • Jennifer Hamel Loading
    • Nimita Limaye Loading
    • Peter Marston Loading
    • David Tapper Loading
    • Gard Little Loading
    This IDC Perspective lists the key takeaways from several analysts who attended Cognizant's worldwide analyst meeting in New York City, held May 21–22, 2024."Cognizant showed IDC how it is focusing on growth, simplifying operations, and str...
  • By: 

    • Jason Bremner Loading
    • Ritu Jyoti Loading
    • Jim Mercer Loading
    • Robert Parker Loading
    • Rick Villars Loading
    IBM's earnings release for 2Q24 reported revenue of $15.8 billion (+4% y/y at cc) — the balance of this document will use constant currency growth unless otherwise noted. IBM generated free cash flow of $4.5 billion for the quarter. Overall...
  • By:  Nobuko Iisaka Loading

    This IDC study provides vendor share analysis and considerations for the Japan analytics/AI platform market in 2023. The market is continuously growing because of an increasing number of users using advanced business analytics, which is the...
  • By: 

    • Jennifer Cooke Loading
    • Max Pepper Loading
    • Olga Yashkova Loading
    This IDC Market Perspective discusses several ways in which digital infrastructure at the edge is being used for Olympic Games Paris 2024. From improving the fan experience to optimizing athlete performance to enabling security, edge infras...

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