IDC Retail Insights Team

Simon Ellis

Group Vice President

Leslie Hand

Group Vice President, IDC Retail and Financial Insights

Michael Sek Pheng Yeo

Associate Research Director

Alex Holtz

Research Director, WW Media and Entertainment Digital Strategies

Ananda Chakravarty

Research VP, Retail Merchandising and Marketing Analytics Strategies

Jordan K. Speer

Research Director, Worldwide Retail Product Sourcing, Fulfillment and Sustainability Strategies

Dorothy Creamer

Senior Research Manager, Hospitality and Travel Digital Transformation Strategies

Filippo Battaini

Research Manager, IDC Retail Insights, Europe

Robert Parker

Senior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research

Ornella Urso

Research Director, IDC Retail Insights

Margot Juros

Research Director, Retail Technology Strategies

Roberta Bigliani

Group Vice President, Head of Industry Insights, Future of Operations and Industry Ecosystems Executive Lead, IDC Europe

Dr. Chris Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research

New Research


  • By:  Margot Juros Loading

    This IDC Perspective highlights the key takeaways from the National Retail Federation (NRF) 2024: Retail's Big Show focused on the strategic importance of new point-of-sale (POS) and payment offerings in enhancing omni-channel customer expe...
  • By: 

    • Cristiano Quattrini
    • Filippo Battaini Loading
    This IDC Market Presentation contains IDC's European retail market trends report for 2024, which aims to provide technology vendors with an overview of the key business trends shaping the European retail industry in the apparel, footwear, a...
  • By:  Dorothy Creamer Loading

    This IDC Survey highlights findings from IDC's 2023 Global Retail Survey, focusing on insights into the digital strategies and investment plans of hospitality operators. The analysis includes examination of hotel and restaurant top internal...
  • By: 

    • Filippo Battaini Loading
    • Ornella Urso Loading
    • Sofia Poggi
    This IDC TechScape provides a systematic assessment of selected AI-powered technologies available to brands and retailers to streamline their commerce operations. The IDC TechScape model is designed to capture progress in the adoption of em...
  • By:  Jordan K. Speer Loading

    This IDC PeerScape is part 2 of a two-part series that aims to home in on specific practices that retailers can enable through improved processes and technology to improve customer experience, profitability, and sustainability outcomes acro...
  • By:  Dorothy Creamer Loading

    This IDC Perspective discusses NRF 2024, which presented an array of technology solutions and trends to address the ever-increasing complexity of the foodservice industry. Diners' expectations and demands are higher than ever as foodservice...
  • By:  Dorothy Creamer Loading

    This IDC Link examines the recent announcement of Wendy's plans to implement dynamic pricing by early 2025 and the subsequent backlash of negative press. The use of dynamic pricing is not a new concept, but one that has not been utilized wi...
  • By:  Jordan K. Speer Loading

    This IDC Tech Buyer Survey Spotlight takes a look at the top benefits accruing to retailers, addresses the challenges to achieving circularity, and identifies some of the top attributes that retailers have found relevant in engaging credibl...
  • By: 

    • Bill Latshaw Loading
    • Leslie Hand Loading
    • Aly Pinder Loading
    • Brian Wood
    This IDC Market Perspective describes the leading impressions of IDC analysts who participated in the Infosys Analyst Days event held in San Diego on September 14–15, 2023, where the company presented a breadth of topics meant to update ana...
  • By:  Ornella Urso Loading

    This IDC Perspective presents key insights into and strategic considerations regarding retail CX from NRF24. The NRF Retail Big Show 2024 emphasized the growing role of AI and GenAI in the retail industry, confirming future-looking trends t...

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