Printers and Peripherals Team

Evan Hardie

Research Director, Consumer Devices Lead

Keith Kmetz

Program Vice President, Imaging, Printing & Document Solutions

Robert Palmer

Research Vice President, Imaging, Printing, and Document Solutions

Tim Greene

Research Director, Hardcopy Solutions

Geoffrey Wilbur

Research Manager, Imaging, Printing and Document Solutions

New Research


  • By:  Keith Kmetz Loading

    This IDC study assesses vendor activities in the ongoing fax market transition from analog to digital. This study uses the IDC MarketScape model to assess multiple quantitative and qualitative criteria that can be used to evaluate a vendor’...
  • By:  Robert Palmer Loading

    This IDC Survey presentation examines respondent perspectives related to topics, including individuals involved in evaluation and selection of MPS providers, basic metrics of the MPS contract, solutions and services support, and benefits de...
  • By:  Robert Palmer Loading

    This IDC Survey Spotlight examines data collected from IDC’s 2024 MPDS Benchmark Survey. This document is designed to identify current benchmarks and market perspectives on MPDS adoption, implementation, and program benefits. This IDC Surve...
  • By:  Robert Palmer Loading

    This IDC Survey Spotlight examines data collected from IDC’s 2024 MPDS Benchmark Survey. The study was designed to identify current benchmarks and market perspectives on MPDS adoption, implementation, and program benefits. This IDC Survey S...
  • By: 

    • Tim Greene Loading
    • Geoffrey Wilbur Loading
    This IDC Link informs about the updated Microsoft Universal Print, the features it includes, and the impact those might have on independent software vendors (ISVs) in the print and device management market.
  • By:  Keith Kmetz Loading

    OpenText World is this vendor’s annual event to showcase to partners and end-user customers the latest developments across the company’s broad portfolio of information management products. This year’s event took place at the Venetian Resort...
  • By:  Robert Palmer Loading

    This IDC study evaluates the global market for cloud-based managed print and document services (MPDS), highlighting the shift toward cloud infrastructure to enhance agility, security, and cost efficiency. It emphasizes the importance of AI,...
  • By: 

    • Tim Greene Loading
    • Geoffrey Wilbur Loading
    This IDC study presents hardware shipments and market share for the U.S. document imaging scanner market for 2023."Scanners are an important tool for companies seeking streamlined workflows," said Tim Greene, research director, Hardcopy Sol...
  • By: 

    • Geoffrey Wilbur Loading
    • Tim Greene Loading
    This IDC study provides the worldwide and U.S. market share data for the device management and print management markets for the calendar year 2023. It reflects revenue and shares consistent with IDC’s 1H24 Worldwide Semiannual Software Trac...
  • By:  Tim Greene Loading

    This IDC Market Note highlights the use of Lexmark’s Optra IoT technology, which is core to the company’s managed print services offering, in a new solution called CommandSense in a partnership with Microsoft and industrial cooling company ...

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