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2025 Canadian Business Communications Spending Survey Results: Growth Stalls and U.S. Tariffs Drive Preference for Canadian and Non–United States Technology Providers

Praveen Datta — Thu, 11 Sep 2025 04:00:00 GMT

This IDC Survey focuses on overall communications spend as well as expectations for increasing or decreasing spend on specific communications services, segmented by business size, industry, and region for Canadian enterprises. Details on spending are provided for wireline voice, UCC, WAN, internet, SD-WAN, and wireless services.

IDC Canada surveyed over 360 Canadian businesses in July 2025, across all regions, industries, and business sizes to capture business sentiment on communications spending.

Canadian business intentions on spending with United States and Canadian and non–United States technology vendors are explored in light of recent tariffs and the political climate between Canada and the United States.

This is a refresh of IDC's annual communications survey of enterprises of all size segments, across all regions and vertical markets in Canada. IDC is publishing multiple topic–focused survey documents from our annual survey to share more findings and to help our users find relevant topic-based data more easily.

There is a considerable volume of data from our annual survey beyond what is provided in this presentation and more detailed crosstabs can also be provided. We encourage you to contact your IDC account representative if you have any specific questions about a market or segment of interest.

2025 IDC中国科技市场技术热点速递——第二季度

Thu, 11 Sep 2025 04:00:00 GMT

本IDC技术买家演示文稿深入剖析了2025年第二季度中国科技市场的前沿技术趋势和行业应用，该季度技术热点涵盖人工智能、电信、物联网、机器人技术的创新以及云计算和低代码开发等多个技术热点领域。

与此同时，本季度IDC科技市场研究还探讨了这些技术如何推动政务、智慧城市、制造业、能源和医疗等行业的前沿技术转型与发展，还为首席信息官（CIO）提供了决策指南，帮助他们把握市场脉搏，制定战略规划。报告通过深入的行业洞察和实用的决策建议，为读者提供了一个全面了解中国科技市场动态和未来发展方向的窗口。

Customer Experience: The Leading Driver of Network API Exposure

Ahmad Latif Ali — Thu, 11 Sep 2025 04:00:00 GMT

This IDC Survey Spotlight analyzes the main drivers for telcos to expose network capabilities through application programming interfaces (APIs). It includes data from IDC's EMEA Telco Transformation Survey. Between June and July 2024, IDC conducted an online survey of 150 telecommunication service providers in Europe, the Middle East and Africa (EMEA) to better understand how they are transforming their businesses.

How Can EMEA Enterprises Turn Great Expectations for Network Automation into Real Strategies?

Len Padilla — Thu, 11 Sep 2025 04:00:00 GMT

This IDC Survey Spotlight examines enterprise network automation priorities, emphasizing security, efficiency, and predictive capabilities. Key focus areas include security analysis, quality-of-service optimization, provisioning, and incident remediation. While many organizations adopt ad-hoc or project-specific automation, cohesive strategies remain limited. Vendors must deliver integrated, user-friendly solutions that support scalability, predictive analytics, and intent-based networking. Automation is increasingly recognized as a strategic driver for innovation and operational excellence.

IDC Innovators: Transforming Frontline Workforce Management with AI-Driven Solutions

Filippo Battaini — Mon, 08 Sep 2025 04:00:00 GMT

This IDC Innovators report highlights five emerging technology vendors offering innovative frontline workforce management solutions. These vendors leverage AI-powered conversational search, adaptive microlearning, workflow orchestration, predictive analytics, and mobile-first platforms to help retailers streamline communications, improve task execution, enhance employee engagement, and bridge the gap between headquarters strategy and frontline operations. The solutions address critical challenges, including high turnover, operational inefficiencies, and fragmented technology stacks in multi-location retail environments.

IDC MarketScape: Worldwide Enterprise Videoconferencing Systems 2025 Vendor Assessment

Jitesh Gera — Thu, 04 Sep 2025 04:00:00 GMT

This IDC study for 2025 enterprise videoconferencing systems evaluates 13 vendors, comparing them on their strategies and capabilities around key parameters of performance. It provides insights into the strengths and challenges of each of the 13 vendors included — AudioCodes, AVer, Cisco, Crestron, DTEN, HP Inc., Huawei, Huddly, Jabra, Lenovo, Logitech, Neat, and Yealink.

"AI-powered communication and collaboration tools not only enhance productivity and user experiences but also help businesses differentiate effectively from competition," says Jitesh Gera, research manager, IDC's Unified Communications and Collaboration research program. "Truly hybrid collaboration requires equal focus on UC&C platform and devices to ensure an integrated and uniform experience across virtual and in-office settings. Buyers of UC&C solutions are advised to study the key decision factors outlined in this IDC MarketScape to acquire solutions that can meet their current as well as future needs."

IDC ProductScape: Worldwide Enterprise Videoconferencing Systems, 2025

Jitesh Gera — Thu, 04 Sep 2025 04:00:00 GMT

This IDC ProductScape offers a comprehensive guide on the key functionalities of the enterprise videoconferencing systems, featuring products from 13 vendors, viz. AudioCodes, AVer, Cisco, Crestron, DTEN, HP, Huawei, Huddly, Jabra, Lenovo, Logitech, Neat, and Yealink. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

European Enterprise Communications Service Provider Profile: Vodafone Business

Masarra Mohamed — Wed, 03 Sep 2025 04:00:00 GMT

This IDC Market Presentation dives deep into Vodafone Business and provides a comprehensive assessment of Vodafone Business’ position, capabilities, and strategic direction in the enterprise market. It begins with IDC’s perspective on Vodafone Business’ competitive standing and market relevance, followed by an overview of its organizational structure and operational scope. Financial performance highlights illustrate scale and stability, while the assets section outlines its infrastructure, network reach, and technology resources. The growth strategy section details key transformation initiatives, innovation priorities, and target markets. Portfolio coverage examines the breadth of Vodafone’s enterprise offerings across connectivity, cloud, security, IoT, and managed services. The partners section identifies strategic alliances and technology collaborations that enhance solution delivery. Our go-to-market analysis explores Vodafone’s sales structure, channel strategy, and customer engagement approaches, while the messaging section reviews how Vodafone positions its value proposition in the market. The IDC analysis synthesizes strengths, challenges, and market opportunities, and the presentation concludes with actionable recommendations to strengthen Vodafone Business’ market impact and differentiation.

IDC’s Worldwide Digital Transformation Use Case Taxonomy, 2025: Telecommunications

Paul Hughes, Ahmad Latif Ali, Chris Silberberg — Sat, 30 Aug 2025 04:00:00 GMT

This IDC study examines the digital transformation priorities for the telecommunications industry and analyzes the key elements necessary for telecommunications service providers to evolve network, IT, and customer-facing technologies and processes. IDC publishes research on digital transformation and its influence on technology spending. This research includes both quantitative research in the form of market forecasts and qualitative research that assists technology buyers in making better decisions as well as technology vendors in better serving their customers.

“Communication service providers are under pressure to transform themselves to AI-fueled businesses that can compete and remain relevant to the enterprise and consumer,” said Paul Hughes, research director, Future Enterprise Connectivity Strategies, Worldwide Telecommunications Insights, IDC. “This AI-enabled digital transformation is an evolutionary corporate effort that includes upgrades to existing networks and processes, dedicated solution investment in internal and externally facing systems for operations and business support, and a more nimble and automated way to improve the customer experience and to offer new revenue-generating services.”

Safaricom's $500 Million Investment Demonstrates Strong Commitment to Advancing AI in East Africa

Mervin Miemoukanda — Sat, 30 Aug 2025 04:00:00 GMT

This IDC Market Note explores Safaricom's recent announcement of a $500 million investment in AI over the next three years. It also highlights how the company is positioning itself as key enabler of digital transformation. AI (including GenAI) could potentially redefine how Safaricom serves and interacts with customers.