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Addressing the Telco Growth Imperative

Angel Dobardziev, Chris Barnard — Thu, 14 Nov 2024 05:00:00 GMT

This IDC Web Conference looks at the challenges telcos face in growing revenue and investigates new opportunities related to APIs, network as a service, and managed IT services.

2024 Canadian Enterprise Communications Spending, Management, and Remote Work Survey Results

Praveen Datta — Tue, 12 Nov 2024 05:00:00 GMT

This IDC Survey focuses on overall communications spend as well as expectations for increasing or decreasing spend on specific communications services, segmented by business size, industry, and region for Canadian enterprises.

This presentation also provides insights on whether services of telephony, network, and IT are managed together or separately, by business size.

This presentation also provides insights on current and future demand for communications services that enable work-from-home and remote work.

This is a refresh of IDC’s annual communications survey of enterprises of all size segments, across all regions and vertical markets in Canada. Unlike previous years where all data for all topics was delivered in one survey document, this year, IDC is publishing multiple topic-focused survey documents from our annual survey to share more findings and to help our users find relevant topic-based data more easily.

There is a considerable volume of data from our annual survey beyond what is provided in this presentation, and more detailed cross-tabs can also be provided. We encourage you to contact your IDC account representative if you have any specific questions about a market or segment of interest.

Orange Business Adds Value to UC&C and Contact Centers with Extra Layers of Services

Oru Mohiuddin — Fri, 08 Nov 2024 05:00:00 GMT

Orange Business is enhancing its UC&C and contact center services to meet modern business needs by integrating these solutions into broader digital transformation processes. Leveraging connectivity, cloud, and cybersecurity, Orange Business collaborates with a wide ecosystem to offer flexible, secure, and comprehensive solutions. The company focuses on improving customer and employee experiences, providing tailored migration support, and utilizing AI and analytics for better insights. This strategic approach positions Orange Business to effectively navigate the complexities of hybrid work and evolving business environments.

State of the Connected Enterprise: Overview of Trends in IoT, Edge, and Private Network Adoption and Investment

Paul Hughes — Fri, 08 Nov 2024 05:00:00 GMT

This IDC Survey presentation is sourced from IDC’s Future Enterprise Connectivity Survey, fielded in August 2024 and capturing connectivity technology priorities, networking challenges, and investment expectations from 751 enterprise decision-makers worldwide across 19 countries and 18 vertical industries.

IDC’s 2024 Future Enterprise Connectivity Survey shows connectivity services budgets for 2024 trend higher than 2023, with over one-half of all enterprises expecting higher spend across key segments than in 2023. While data security ranks as the top IT challenge, more than one-quarter of all enterprises are struggling to integrate AI, IoT, and newer technologies.

Looking ahead to 2025, two-thirds of enterprises worldwide expect to increase spending on IoT solutions over the next 12 months, and more than half expect to increase spending on multi-access edge computing solutions.

UC&C Country Focus, 2024: France — Key Factors to Succeed in the Market

Oru Mohiuddin — Fri, 08 Nov 2024 05:00:00 GMT

This IDC Market Presentation portrays country-specific dynamics on factors driving and inhibiting the adoption of modern UC solutions. It highlights opportunities and gaps in the market and the ways vendors and service providers can best align themselves to achieve success. This report shows that Europe is a fragmented market with different scopes and opportunities, and it is vital for vendors to develop a unique approach to each market instead of standardizing it for the region.

UC&C Country Focus, 2024: Germany — Key Factors to Succeed in the Market

Oru Mohiuddin — Fri, 08 Nov 2024 05:00:00 GMT

This IDC Market Presentation portrays country-specific dynamics on factors driving and inhibiting the adoption of modern UC solutions. It highlights the exact opportunities and gaps in the market and the ways vendors and service providers can best align themselves to achieve success. This report shows that Europe is a fragmented market with different scopes and opportunities, and it is vital for vendors to develop a unique approach to each market instead of standardizing it for the region.

UC&C Trends in the Netherlands, 2024

Oru Mohiuddin — Fri, 08 Nov 2024 05:00:00 GMT

This IDC Market Presentation portrays country-specific dynamics in terms of what factors are driving the adoption of modern UC solutions as well as inhibiting them. It highlights opportunities and gaps in the market and how vendors and service providers can best align themselves to achieve success. The objective of the report is to demonstrate that Europe is a fragmented market with different scopes and opportunities, and it is vital to develop a unique approach to each market instead of standardizing it with the region.

European Enterprise Communications and Collaboration Survey, 2024: Attitudes Toward Unified Communications Solutions

Oru Mohiuddin, Graham Fruin — Wed, 06 Nov 2024 05:00:00 GMT

This IDC Survey summarizes key trends around unified communications and collaboration (UC&C), based on IDC's 2024 European Enterprise Communications and Collaboration Survey (ECCS). It looks at end-user preferences for on-prem and cloud-based UC and highlights the benefits of UCaaS and collaboration tools.

IDC's annual ECCS is a must-have for network and services vendors. It provides insights into the priorities and strategic intentions of network executives, offering guidance for vendors' strategy planning and market positioning. The survey covers a topics such as WAN, hybrid networks, network infrastructure, software-defined networking (SDN), cloud, unified communications, video, contact centers, data and voice services, network life-cycle services, provider selection criteria and preferences, and trends in the telecommunications sector.

Results are provided for 16 European countries (Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Romania, Spain, Sweden, Switzerland, and the U.K.), 11 verticals (finance; manufacturing; resources and construction; media and entertainment; professional services; transportation and logistics; energy; retail, wholesale, and hospitality; government; education, and healthcare and life sciences), and eight business-size segments (50–99 employees; 100–249 employees; 250–499 employees; 500–999 employees; 1,000–2,499 employees; 2,500 to 4,999 employees; 5,000 to 9,999 employees; and 10,000+ employees).

Worldwide Top 3 Strategic Connectivity Priorities Segmented by Region

Paul Hughes — Wed, 06 Nov 2024 05:00:00 GMT

This IDC Tech Buyer Survey Spotlight highlights the results of IDC's Future Enterprise Connectivity Survey, fielded in August of 2024, capturing connectivity technology priorities, networking challenges, and investment expectations from 751 enterprise decision-makers worldwide across 19 countries and 18 vertical industries.

IDC's August 2024 Future Enterprise Connectivity Survey shows that enterprises remain steadfast in their focus on expanding cloud networking, improving employee productivity, and holistically embracing a zero trust cybersecurity strategy. With businesses accelerating digital transformation in the form of growing hybrid workforce and migration of workloads to cloud, taking zero trust approach results higher in overall security operations and let enterprises securely and selectively connect users to applications, data, services, and systems on a one-to-one basis.

Cisco WebexOne 2024 Reveals a Realistic Future for Its Role in Employee and Customer Experiences

Denise Lund, Courtney Munroe, Melissa Holtz-Fremeijer — Tue, 05 Nov 2024 05:00:00 GMT

At Cisco WebexOne 2024, Cisco introduced its comprehensive and thoughtful strategy aimed at driving improved customer and employee outcomes in what it terms a new era of productivity where "experience matters." Cisco's focus is on three key areas: AI-native products, AI infrastructure, and AI security. Cisco's announcements were refreshingly practical and grounded in the infrastructure expertise that Cisco is known for, while it pushed its security strengths to the forefront of customers' awareness, something that was notably missing last year. The event will drive anticipation for Cisco's new AI-driven capabilities, set to become generally available in 2025, a move that could take Cisco's vision for customer experience and business outcomes to the next level.