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Worldwide Unified Communications and Collaboration Market Shares, 2024: Microsoft Continues to Grow Steadily While Dominating the UC&C Market

Jitesh Gera, Denise Lund — Mon, 30 Jun 2025 04:00:00 GMT

This IDC presentation examines the 2024 market shares of the leading vendors in the worldwide unified communications and collaboration market.

"Leading UC&C providers offered comprehensive solutions enabling seamless employee interaction, collaboration, and intelligent customer communications in 2024. With voice at the core, top vendors leveraged AI-powered intuitive features to differentiate and expand their market share." — Jitesh Gera, research manager, Unified Communications and Collaboration at IDC

IDC PeerScape: Practices to Modernize Communication and Collaboration for Business Agility and Enhanced Business Outcomes

Oru Mohiuddin — Fri, 27 Jun 2025 04:00:00 GMT

This IDC PeerScape report emphasizes the need for organizations to adopt flexible, AI-driven, and hybrid unified communications and collaboration (UC&C) solutions to support modern work environments. It outlines three key practices: selecting technologies that enable hybrid work, adopting AI-powered UCC platforms to reduce inefficiencies, and choosing deployment models that balance cloud flexibility with on-premises security. Real-world examples show how organizations improved collaboration, productivity, and compliance by addressing outdated infrastructure, integrating AI features like virtual assistants, and using hybrid setups for secure voice and scalable teamwork. The report highlights that combining these strategies helps organizations streamline workflows, enhance employee engagement, and adapt to evolving business needs.

The report also highlights the importance of selecting UC&C technologies that support flexible and hybrid work. It discusses the benefits of AI-enabled consolidated and virtual UC&C platforms for improving productivity and efficiency in a hybrid environment. Furthermore, the report advises on deployment flexibility, particularly for regulated industries, suggesting a hybrid approach combining on-premises and cloud-based solutions to ensure compliance while enhancing collaboration capabilities.

"Unlock the future of work by embracing AI-driven UC&C solutions for seamless collaboration, enhanced productivity, and a truly connected hybrid work environment." — Oru Mohiuddin, research director, enterprise communications and collaboration, Europe, IDC

The Future of Enterprise Connectivity in Retail — Key Investment Areas to Accelerate Efficiency and Time to Revenue

Paul Hughes — Fri, 27 Jun 2025 04:00:00 GMT

This IDC Perspective takes a look at top connectivity challenges, timelines for connectivity transformation, top areas for investment growth, and the impact of AI. Retailers face the onslaught of internal and external pressures to deliver a high-value experience to customers in physical stores and online. Higher levels of automation and increased importance of data intelligence had accelerated the timelines for retailers to adopt faster, more reliable, and secure connectivity technologies. As AI-driven transformation takes center stage, the massive increase in data and automation puts connectivity as a top priority to keep customers loyal and employees productive.

"61% of retailers expect to be extensively connected across their physical and digital footprints by the end of 2026, a significant jump from 2024," commented Paul Hughes, research director, Future Enterprise Connectivity Strategies at IDC. "Retail organizations are expected to invest significantly in new AI-driven connectivity platforms and tools and are following a similar pattern to other industries with AI, and while the cloud providers are their top partners for AI strategy, we expect many will look to managed connectivity services and providers as the way to stay ahead of the curve from a network perspective and allow key employees to stay focused on the business."

AI颠覆会议体验，混合云+会议屏成新风口，IDC发布2024年中国视频会议研究报告

Thu, 26 Jun 2025 04:00:00 GMT

北京，2025年6月27日——近日，国际数据公司（IDC）发布了2024年中国视频会议市场研究报告《中国硬件视频会议市场份额， 2024 ：屏分天下》（ Doc# CHC52329425 ， 2025 年 6 月）及《中国云会议市场份额， 2024 ： AI 协同入口

Market Analysis Perspective: IDC Telecommunications Insights — Europe, Middle East, and Africa Business Models and Technology Transformation, 2025

Ahmad Latif Ali, Tolga Yalcin — Wed, 25 Jun 2025 04:00:00 GMT

This IDC Market Analysis Perspective (MAP) analyzes the trends impacting Europe, Middle East, and Africa (EMEA) communications service providers in 2025, with a focus on generative AI (GenAI), investment priorities, cloudification, operations/business support system (OSS/BSS) transformation, application programming interfaces (APIs), and automation. It includes an overview of the essential market guidance and outlines the competitive challenges that key suppliers within the EMEA telecommunications landscape should consider. It offers a perspective on how 5G, AI/ML, and cloud are driving industry collaboration to create vertical-specific solutions. This MAP also provides a future view of the market as well as insights into consumer and enterprise buying behavior.

Nokia's Network as Code: Fuel for Innovation

Melissa Holtz-Fremeijer — Wed, 25 Jun 2025 04:00:00 GMT

This IDC Vendor Profile analyzes Nokia, a global company competing in the network infrastructure, 5G technology, and IoT market, with a specific focus on its Network as Code solution for telecom operators. It includes an assessment of Nokia's Network as Code actual technology/solution capabilities, as well as its go-to market and product strategies. It provides an insight into the competitive landscape and Nokia's Network as Code differentiators, followed by essential guidance for Nokia to continue to accelerate growth in this nascent market.

IDC Market Glance: EMEA Telecommunications, 2Q25

Sun, 22 Jun 2025 04:00:00 GMT

This IDC Market Glance provides an overview of the EMEA telecommunications ecosystem, including hardware and software vendors, standardization and open systems, infrastructure suppliers, network service providers, cloud communications platforms, and managed service providers.

Purposeful Innovation and Partner Collaboration at the Core of Wildix's Strategy

Oru Mohiuddin — Sun, 22 Jun 2025 04:00:00 GMT

This IDC Market Note explores the offerings and market opportunities of Wildix, a leading UC&C vendor headquartered in Europe that focuses on purposeful innovation and partner collaboration. The vendor offers solutions for both knowledge and frontline workers, leveraging AI to automate and streamline workflows. It also offers flexible deployment options, extending the scope of its solutions. Wildix's partner-centric model aligns with European market needs, fostering trust and local relationships. It is pioneering agentic AI in the SMB space, further helping to democratize AI, while its solutions demonstrate clear ROI for business outcomes.

European Unified Communications and Collaboration Market Shares, 2024: Vendors That Shaped 2024

Oru Mohiuddin, Graham Fruin — Tue, 17 Jun 2025 04:00:00 GMT

This IDC study examines the 2024 market shares of the leading vendors in the European UC&C market.

According to Oru Mohiuddin, research director for European Unified Communications and Collaboration at IDC, "The UC&C market is set to become very exciting on account of AI and a host of other innovations, turning around the commoditization trends of the past."

中国云会议市场份额，2024：AI协同入口

Kai Cui — Tue, 17 Jun 2025 04:00:00 GMT

本IDC研究深入探讨了该中国云会议市场在2024年持续稳健增长背后的核心驱动力。随着移动办公常态化和AI技术的深度融合，云会议正成为企业数字化转型的关键平台。公有云会议凭借灵活便捷的优势持续领跑，混合云部署模式加速渗透高安全行业，推动产品与业务流程深度融合。AI赋能的智能内容生成、语义理解和协同应用，显著提升会议效率与用户体验。未来，云会议市场将以创新为引擎，释放更大增长潜力，助力企业把握数字化升级新机遇。

IDC中国企业通信市场助理研究总监崔凯表示：”2024年标志着中国云会议市场从量的积累迈向质的飞跃，AI技术的深度融合不仅提升了会议的智能化和效率，更重塑了企业协作的边界和方式。未来，云会议将不再是简单的沟通工具，而是企业数字神经系统的关键节点，驱动跨地域、跨行业的无缝协同和智能决策。随着安全合规和行业定制化需求的提升，混合云和多模态AI的结合将成为市场竞争的核心。展望未来，云会议将成为推动中国企业迈向智能化、数字化新时代的战略引擎，深刻影响组织架构、业务流程乃至整个产业生态的重塑。”