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Top 5 Trends in European Unified Communications and Collaboration for 2026

Graham Fruin — Wed, 25 Feb 2026 05:00:00 GMT

This IDC Market Presentation examines the top 5 European unified communications and collaboration (UC&C) trends for 2026.

In 2025, UC&C solutions evolved from basic communication and collaboration to AI-driven workflow coordination. In 2026, IDC expects increased consolidation of technologies and solutions. In Europe, there will be a heightened focus on the impact of AI and the need for greater security and data privacy, leading to an increase in hybrid deployments. The top 5 trends for UC&C in 2026 are:

Advanced AI implementations will remain pragmatic
Europe will see an increase in hybrid UC&C deployments
Sovereign networks are becoming critical to European business communications
UC&C technology/solution providers will see greater consolidation
Professional services will diffuse operational complexity and alleviate pressure on resources

BT International in Focus 2025

James Eibisch, Graham Fruin, Chris Silberberg — Mon, 23 Feb 2026 05:00:00 GMT

This IDC Market Note provides an overview of BT International's latest annual analyst event, held in London in November 2025. Covering BT's global MNC business, it looks at the new unit's strategic direction, progress in its operations and partner model, and its two strategic foundational platforms: Global Voice and Global Fabric.

The Year Ahead: Top Enterprise Connectivity Trends to Look for in 2026

Paul Hughes — Mon, 23 Feb 2026 05:00:00 GMT

This IDC Perspective report examines five key trends for both enterprises and the connectivity ecosystem to consider for 2026 as they work together to advance digital business initiatives.

"2026 will be a year where enterprises modernize their connectivity 'fabrics' to support new digital initiatives, and they will do so at a frenetic pace," commented Paul Hughes, research director for Future Enterprise Connectivity Strategies at IDC. "IDC data already shows investment growth across virtually all connectivity technology segments, as over 60% of businesses are increasing investment in areas such as network security, UC&C, multicloud networking, IoT, private wireless networks, and wireless WAN infrastructure."

IDC Market Glance: Collaboration, Communities, and Conferencing, 1Q26

Wayne Kurtzman — Fri, 20 Feb 2026 05:00:00 GMT

This IDC Market Glance highlights trends across the larger collaborative market, including team and visual collaboration, collaborative work management, and intelligent collaborative workspace applications. Also spotlighted are community, conferencing and virtual events applications, and collaborative extenders, including extended and virtual reality solutions. These AI-enabled applications will be highly integrated across the applications of each workforce and often extend to an organization's partner and customer community.

IDC Survey Spotlight: Why Is Environmental, Sustainability, and Governance Becoming a Telecom Priority Use Case for GenAI?

Peter Chahal — Fri, 20 Feb 2026 05:00:00 GMT

This IDC Survey Spotlight presents key insights from IDC's 2025 Global Telecom Service Providers Digital Transformation (DX) Plans and Strategies Survey, which collected responses from 130 telecom operators across the Americas, EMEA, and Asia/Pacific. The findings indicate that generative AI (GenAI) is rapidly becoming integral to telecom ESG initiatives by automating traditionally manual sustainability processes, enabling real‑time data management and audit‑ready reporting. This evolution is creating a more efficient and insight‑driven ESG function. Within this broader transformation agenda, AI‑enabled ESG is emerging as a strategic priority.

Top 5 Trends in Telecommunications Digital Services and Monetization to Watch in 2026

Peter Chahal — Wed, 18 Feb 2026 05:00:00 GMT

This IDC Market Perspective discusses how, in 2026, telecom providers are transforming into intelligent, AI-driven infrastructure platforms, moving beyond traditional connectivity to monetize programmable networks, sovereign AI, and standardized APIs. The top 5 trends are agentic AI operations, telco-led sovereign AI, network API monetization, 5G-Advanced (5GA) commercialization, and satellite-telco convergence. These shifts enable telcos to deliver differentiated, outcome-based services, expand digital reach, and secure new revenue streams, positioning them as central players in the next era of digital services and infrastructure.

"The next phase of telco growth will be defined by execution rather than ambition, as operators scale agentic AI into operations, commercialize networks through APIs, anchor trust with AI sovereignty, and extend reach via satellite integration. Those that treat these shifts as a unified platform transformation will capture the greatest value," said Peter Chahal, research director, Worldwide Telecommunications, IDC.

Telecom BSS Consolidation Continues Apace

Chris Silberberg, Ahmad Latif Ali — Thu, 12 Feb 2026 05:00:00 GMT

This IDC Market Note examines four M&A deals and what they indicate for the state of competition in the telecom BSS space. The telecom BSS sector is experiencing a period of consolidation, driven by telcos' shift toward fewer, deeper vendor partnerships and the need for scalable, AI-enabled solutions. Rising interest rates on large debt piles have also impacted some players. 4Q25 saw major M&A deals, which reflect these trends, as vendors seek to expand capabilities, customer reach, and competitive positioning. While opportunities for innovation remain, smaller players face increasing pressure as industry requirements and financial constraints intensify.

IDC Survey Spotlight: Which Are the Most Critical Telephony Capabilities in a UC&C Solution?

Jitesh Gera — Sat, 07 Feb 2026 05:00:00 GMT

This IDC Survey Spotlight shows the percentage of organizations surveyed (across the United States, Canada, and the United Kingdom) that chose each of the listed factors among their top 3 most critical telephony capabilities in a UC&C solution. This document contains data from IDC's November 2025 Enterprise Communications Survey. It highlights the key integrations and AI-powered calling capabilities businesses consider important for their voice communications.

What Drives Purchase Decisions for Videoconferencing Devices?

Jitesh Gera — Sat, 31 Jan 2026 05:00:00 GMT

This IDC Survey Spotlight shows the percentage of organizations surveyed (across the United States, Canada, and the United Kingdom) that chose each of the listed factors among their top 3 purchase drivers for videoconferencing devices. This presentation contains data from IDC's November 2025 Enterprise Communications Survey. It highlights that businesses seek higher long-term value over lower initial cost and also desire improved interoperability and ease of device administration from vendors.

Which Feature Sets Do Organizations Consider Most Critical for Their Knowledge Workers?

Jitesh Gera — Wed, 28 Jan 2026 05:00:00 GMT

This IDC Survey Spotlight shows the percentage of organizations surveyed (across the United States, Canada, and the United Kingdom) that chose each of the listed factors among their top 3 most critical feature sets for knowledge workers. This presentation contains data from IDC's November 2025 Enterprise Communications Survey. It highlights the importance of AI capabilities in driving better productivity and user experiences.