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IDC Survey Spotlight: Which Are the Most Critical Telephony Capabilities in a UC&C Solution?

Jitesh Gera — Sat, 07 Feb 2026 05:00:00 GMT

This IDC Survey Spotlight shows the percentage of organizations surveyed (across the United States, Canada, and the United Kingdom) that chose each of the listed factors among their top 3 most critical telephony capabilities in a UC&C solution. This document contains data from IDC's November 2025 Enterprise Communications Survey. It highlights the key integrations and AI-powered calling capabilities businesses consider important for their voice communications.

What Drives Purchase Decisions for Videoconferencing Devices?

Jitesh Gera — Sat, 31 Jan 2026 05:00:00 GMT

This IDC Survey Spotlight shows the percentage of organizations surveyed (across the United States, Canada, and the United Kingdom) that chose each of the listed factors among their top 3 purchase drivers for videoconferencing devices. This presentation contains data from IDC's November 2025 Enterprise Communications Survey. It highlights that businesses seek higher long-term value over lower initial cost and also desire improved interoperability and ease of device administration from vendors.

Which Feature Sets Do Organizations Consider Most Critical for Their Knowledge Workers?

Jitesh Gera — Wed, 28 Jan 2026 05:00:00 GMT

This IDC Survey Spotlight shows the percentage of organizations surveyed (across the United States, Canada, and the United Kingdom) that chose each of the listed factors among their top 3 most critical feature sets for knowledge workers. This presentation contains data from IDC's November 2025 Enterprise Communications Survey. It highlights the importance of AI capabilities in driving better productivity and user experiences.

How Are Telcos Using APIs to Create New Revenue Streams and Build Ecosystems That Accelerate Commercialization of Differentiated Network Services

Peter Chahal — Wed, 21 Jan 2026 05:00:00 GMT

This IDC Survey Spotlight provides key findings from IDC's 2025 Global Telecom Service Providers' Digital Transformation (DX) Plans and Strategies Survey, which gathered input from 130 telecom providers worldwide. Respondents represent organizations across the Americas, EMEA, and Asia/Pacific regions. The results highlight an accelerating focus on modernizing communications infrastructure, IT systems, and operational processes to enhance agility and enable the delivery of advanced services to both enterprise and consumer segments. Among the top transformation priorities identified is the adoption of APIs, which is emerging as a critical driver influencing technology investment decisions and shaping long-term competitiveness for telecom providers.

IDC ProductScape: Worldwide Enterprise Community Applications, 2025

Wayne Kurtzman — Wed, 21 Jan 2026 05:00:00 GMT

This IDC ProductScape offers a comprehensive guide on the key functionalities of enterprise community applications, featuring products from Bettermode, Bevy, Circle, Gainsight, Higher Logic, Hivebrite, Jive Software, Khoros, Mighty Networks, Salesforce, Sprinklr, and Verint. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

Insurers Are Investing Through Uncertainty, on Their Own Terms

Inci Kaya — Tue, 20 Jan 2026 05:00:00 GMT

This IDC Tech Buyer Presentation examines how insurance carriers are prioritizing technology investment, risk management, and AI adoption amid economic uncertainty, based exclusively on findings from IDC's Future Enterprise Resiliency and Spending Survey, Wave 4. The data explores insurers' expectations around recession risk, IT spending plans, budget priorities, and sentiments on technology risk factors. The study also explores how insurers view agentic AI across the enterprise.

For insurance executives, these findings underscore the importance they place on the ability to operate technology safely and consistently, on their own terms and timeline, rather than from adopting tools fastest.

For technology vendors, the implication is that insurers are seeking partners that can integrate into insurance-specific workflows, provide clear pricing and value propositions, and share accountability for outcomes. Solutions that emphasize governance, phased adoption, and operational fit will align best with how insurance buyers make decisions in 2026 and beyond.

Technology vendors can use this document to:

Understand what features, functionality, or other capabilities are top of mind for insurers.
Identify the optimal way to frame, demonstrate value, and present their offerings to insurers.
Assess where insurers' technology investment priorities lie for the next 18 months.

Technology vendor executives in marketing, sales, and product strategy and other areas can leverage the insight from this document to inform and formulate their approach with buyers in the insurance sector.

1Q25 Financial Results Comparison and Analysis of Europe's Top 5 Telcos

Masarra Mohamed — Fri, 16 Jan 2026 05:00:00 GMT

This IDC Market Presentation report compares and analyzes 1Q25 results — January to March this year — of Europe's top 5 telcos: BT, Deutsche Telekom, Orange, Telefónica, and Vodafone. The main goal of this initiative is to identify which telcos are the most successful in transforming their monetization strategies. We compare these companies' revenue performance, development of their geographical markets and strategic growth portfolios, and major announcements and events during the period.

The financial data has been adjusted for consistency and comparability:

All figures have been converted to USD on a constant currency basis at IDC's 1Q25 rate (EUR/USD 0.95036, GBP/USD 0.79429).
Reporting periods have been aligned with calendar year (CY). For Deutsche Telekom, Orange, and Telefónica, this aligns with their financial year (FY).
Results for BT and Vodafone have been broken down by quarter — 1Q25 matches their 4Q25 reported quarterly results.

ON24 Agrees to Cvent Acquisition

Wayne Kurtzman — Thu, 15 Jan 2026 05:00:00 GMT

ON24 (NYSE: ONTF), a major provider of enterprise virtual events and digital engagement solutions, has signed a definitive agreement to be acquired by Cvent, a leading platform for meetings, events, and hospitality technology. The all-cash deal, worth about $400 million, is poised to deepen and broaden Cvent's marketing technology and event user experience capabilities. Of note, in December 2025, Cvent announced the acquisition of Goldcast, a rising B2B webinar and video event platform. This research evaluates this announcement.

Worldwide Hyperscaler and Top Service Provider Infrastructure Demand Presentation, 3Q25

Leon Kao — Thu, 15 Jan 2026 05:00:00 GMT

This IDC Market Presentation provides an overview of service provider infrastructure demand trends among the 15 selected service providers through the third quarter of 2025.

Top 5 Trends in UC&C for 2026

Jitesh Gera — Mon, 05 Jan 2026 05:00:00 GMT

This IDC Market Presentation examines the top 5 UC&C trends for 2026.

In 2025, AI in UC&C took a clearer shape and form, opening up pathways for a highly personalized and individualized way of working through agentic AI capabilities. In 2026, IDC expects deeper adoption of self-serve AI agents in addition to increased platform consolidation, administrative focus, UC-CC convergence, and specialized solutions. The top 5 trends for UC&C in 2026 are:

Self-serve AI agents to enhance productivity and personalize communication experiences
Preference to consolidate UC&C providers continuing to rise
Continued rise in convergence of unified communications and contact center solutions
Administrative portal as a strategic market differentiator
Vertical-specific solutions continuing to find greater adoption