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Worldwide Telecom Operations and Monetization Solution Forecast, 2026–2030

Chris Silberberg — Mon, 08 Jun 2026 04:00:00 GMT

This IDC Market Forecast shows that telcos are growing their investment in IT systems and network operations with greater coordination across network orchestration, operations, monetization, and customer engagement platforms. The driving imperative of profitable monetization will rely on this alignment of focus. The combined market will grow from $52.4 billion in 2025 to $61.6 billion in 2030, as AI deployment and autonomous network investment sustain demand through a period of monetization headwinds and accelerating vendor consolidation.

"Telecom operators are investing in their OSS and BSS to strip out cost, increase organizational agility, and facilitate revenue streams from new services such as AI inferencing and network slicing. This investment is not happening in a vacuum. If telcos fail to execute at pace, and without a clear focus on the end-user experience, they will be at a severe competitive disadvantage versus their nimbler rivals," said Chris Silberberg, research manager, Telecom Operations and Monetization, IDC.

BT Expands Sovereign AI Infrastructure Through Nscale Partnership, Targeting Regulated Workloads in the United Kingdom

Ahmad Latif Ali — Fri, 05 Jun 2026 04:00:00 GMT

This IDC Market Note evaluates how BT has expanded its role in the United Kingdom's digital ecosystem by aligning sovereign infrastructure capabilities with emerging enterprise and public sector demand for secure, compliant AI adoption. The partnership highlights the emergence of sovereign AI as a strategic priority, driven by regulatory requirements, geopolitical considerations, and the need for trusted, in-country data processing.

This document shows that telecom operators are moving beyond traditional connectivity to play a more central role in enabling AI at scale, particularly in regulated markets. This IDC Market Note evaluates the implications of this shift for competitive positioning, infrastructure investment models, and the growing importance of ecosystem partnerships. Overall, this document situates BT's strategy within the wider transition toward sovereign, consumption-based AI services and its impact on how organizations approach digital transformation in a compliance-driven environment.

IDC Survey Spotlight: Are Telecom Operators Shifting BSS Investments From Efficiency to Revenue Growth?

Chris Silberberg — Sat, 30 May 2026 04:00:00 GMT

This IDC Survey Spotlight explores how telecommunications service providers are considering their BSS investments as they continue to expand the breadth and depth of services they offer within connectivity and beyond. The analysis draws on findings from IDC Syndicated Survey 2026: Worldwide Telco DX IT, Applications, and AI Survey, conducted online in March–April 2026, which gathered responses from 350 telcos to assess their business transformation strategies.

Chinese Telecom Operators Push for Monetization of AI Tokens

Kai Cui, Chris Silberberg — Thu, 28 May 2026 04:00:00 GMT

This IDC Link discusses China Telecom's announcement of a series of trial commercial token packages.

The Landscape of Telecom Agentic AI Platforms, 2026

Chris Silberberg — Sun, 24 May 2026 04:00:00 GMT

This IDC Market Perspective provides a comprehensive analysis of agentic AI platforms in the telecom sector, detailing platform architectures, use case maturity, vendor strategies, and real-world outcomes. It highlights rapid adoption across OSS/BSS, identifies key technical and organizational challenges, and profiles vendors' differentiated approaches. The study underscores agentic AI's transformative potential for operational efficiency, customer experience, and monetization while emphasizing the need for robust governance, data readiness, and cross-vendor interoperability to achieve scalable, trusted deployments.

"Agentic AI is reshaping how telcos operate from the customer interface all the way into the heart of the network. The platforms that will support scale across these many different environments will be the ones that are open, that take security and governance seriously, and that enable telcos to create meaningful business value from agentic AI," says Chris Silberberg, research manager, Telecom Operations and Monetization, IDC.

Takeaways: Zoom Perspectives Analyst Event 2026

Wayne Kurtzman, Zachary Chertok, Oru Mohiuddin, Michelle Morgan — Mon, 18 May 2026 04:00:00 GMT

This IDC Market Perspective highlights the takeaways from Zoom Perspectives Analyst Event 2026. Zoom is seeking to establish itself as an AI-first, unified collaboration and business platform that moves beyond meetings to encompass the entire flow of work — from conversation to completion. The company is pursuing the interface between human, AI, and agentic work, integrating all three into a value-add workspace. It is already seeing success, growing across enterprise sizes and verticals, including in highly regulated industries.

The growing portfolio across productivity, communications, and physical spaces is a compelling narrative — particularly given Zoom's openness to integrating with whichever applications and productivity suites organizations already use. IDC sees Zoom as well positioned to continue expanding platform value through targeted acquisitions and homegrown products addressing an array of needs and vertical-specific use cases, all anchored by a platform that users already know and trust. In short, Zoom still strives to be the company with products that "just work." The company is being intelligently aggressive in its approach to help organizations work faster and better — preserving the simplicity and familiarity of its platform while adding meaningful AI-powered capabilities at every layer of the work experience.

"Zoom is making communications and collaboration enhanced AI more accessible," according to Wayne Kurtzman, research vice president, Collaboration, Communities, and Conferencing, IDC. "Zoom is refreshing the Workplace product with more robust AI, agents, and other offerings that make it easier for businesses to leverage AI across the enterprise, yet still within a familiar platform. That platform just does a lot more than even one year ago."

IDC Market Glance: 中国电信行业AI产业图谱，1Q26

Kai Cui — Fri, 15 May 2026 04:00:00 GMT

本报告以2026年第一季度中国电信行业AI应用现状为基础，系统呈现AI在算力基础设施、电信大模型、网络智能、运营支撑、客户体验和行业解决方案中的市场格局。当前电信AI仍以降本增效为主，客户服务和网络运维是主要落地场景；同时，AI云、算力服务和行业AI正在推动运营商从连接提供商向智能服务提供商转型。该图谱重点反映中国市场中设备商、电信IT厂商、运营商科技子公司及垂直行业伙伴共同构建的AI生态，并揭示未来电信AI从内部效率提升走向外部商业化变现的演进方向。

Ready to Transform But Reluctant to Lead: Enterprise Connectivity in Malaysia, 2026 — Insights from IDC's 2025 Enterprise Connectivity and Telecom Services Survey

Nikhil Batra — Fri, 15 May 2026 04:00:00 GMT

This IDC Market Presentation explores the state of enterprise connectivity of Malaysian organizations, drawing on insights from IDC's 2025 APAC Enterprise Connectivity and Telecom Services Survey, which covers Malaysia and the broader Asia/Pacific (APAC) market. It highlights Malaysian organizations' confidence in their connectivity strategy despite caution about execution. It examines how Malaysian organizations are prioritizing connectivity investments, where deployment lags self-assessed maturity, and what it means for the service providers competing in this market. It also discusses network modernization, SD-WAN and SASE adoption, network as a service (NaaS), and the emerging role of AI in enterprise digital infrastructure decisions.

"Malaysian organizations want to modernize their digital infrastructures but want someone else to manage the risk. Their preference for single-vendor networking environments, managed services, and contract flexibility is a deliberate strategy to outsource complexity management," said Nikhil Batra, senior research director, APAC Telecommunications at IDC. "Service providers that can demonstrate repeatable frameworks and processes as well as help manage the risk for organizations across day 0, day 1, and day 2, will have more success."

Broadcom Announces VMware Cloud Foundation 9.1, Demonstrating Continued Investment in the VCF Platform

Adam Reeves — Mon, 11 May 2026 04:00:00 GMT

On May 5, 2026, Broadcom announced VMware Cloud Foundation (VCF) 9.1, spanning infrastructure efficiency, application delivery, and cyber-resilience with a specific focus on private AI workloads. The release converts a set of forward-looking commitments made at VMware Explore 2025 into delivered capabilities and demonstrates Broadcom's continued investment in the VCF platform.

Contact Center Country Focus, 2025: The United Kingdom — Key Factors to Succeed in the Market

Oru Mohiuddin — Tue, 05 May 2026 04:00:00 GMT

This IDC Market Presentation provides an overview of the U.K. contact center market and key factors to succeed in the market. The U.K. contact center market is distinct from the rest of Europe, pairing a strong appetite for advanced technology and AI with a uniquely high sensitivity to security driven by its role as a global business and services hub. Unlike many European markets where security concerns stem from a more conservative regulatory culture, U.K. security priorities are shaped by greater exposure to cross‑border threats and spillover risks, forcing organizations to balance speed and innovation with resilience and control. This creates a rare combination of high innovation potential and complex risk management, making the United Kingdom a critical market for vendors seeking growth — and a compelling reason to dive deeper into this document.