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European Enterprise Communications and Collaboration Survey, 2025: Attitudes Toward UC&C

Oru Mohiuddin, Graham Fruin — Sat, 06 Dec 2025 05:00:00 GMT

This IDC Survey highlights sentiments and investment plans around unified communications and collaboration (UC&C) based on data from IDC's 2025 European Enterprise Communications and Collaboration Survey (ECCS).

The ECCS shows the emergence of hybrid solutions as organizations combine on-premises, private, and public cloud solutions to balance control, flexibility, and scalability. Private cloud is emerging as the preferred option, offering on-prem-level security with cloud agility, while some enterprises are reverting fully to on-prem to strengthen compliance and data protection. Public cloud UCaaS adoption continues, driven by AI capabilities valued across all business sizes. For small businesses, however, the appeal lies in cost-effective access to advanced security features. Overall, security, resilience, and efficiency remain central to evolving communication strategies.

IDC EMEA Telco Transformation Survey Results

Ahmad Latif Ali — Sat, 06 Dec 2025 05:00:00 GMT

This IDC Survey highlights Europe, the Middle East and Africa (EMEA) telecommunication service providers' transformation strategies based on the results of IDC's 2025 EMEA Telco Transformation Survey. Between June and July 2025, IDC conducted an online survey of 115 European and 35 MEA telecommunication service providers to better understand how they are transforming their businesses.

The survey aims to capture valuable, real-time insight into the attitudes, concerns, and plans of qualified telecom and network decision-makers across EMEA and the ways their priorities will change over the next two years. This IDC Survey identifies telecommunication service providers' strategies around network monetization and operations including operations support systems (OSS) and business support systems (BSS), AI and generative AI (GenAI), application programming interface (API) ecosystems, and cloud. It also provides an overview of companies' network investment priorities, challenges, and service provider preferences.

IDC's Worldwide Black Book Taxonomy, 2025: Telecom Edition

Stephen Minton — Sat, 06 Dec 2025 05:00:00 GMT

This IDC study provides a detailed description of IDC's Worldwide Black Book: Telecom Edition taxonomy. IDC's Worldwide Black Book: Telecom Edition provides an expanded view of key technology segments that are directly relevant for telecom service providers, with additional details in telecom services, software, IT services, and network equipment. It also provides additional details for service provider infrastructure spending. Key segmentation is included, including splits for spending on mobile connectivity, cloud deployment, and AI. 

"IDC's Worldwide Black Book: Telecom Edition taxonomy presents a comprehensive view of the marketplace," said Stephen Minton, group vice president, IDC's Data and Analytics. "It helps telco providers define and standardize their overall ICT market definitions."

European Collaborative Applications Market Forecast, 2025–2029

Graham Fruin, Oru Mohiuddin — Thu, 04 Dec 2025 05:00:00 GMT

The IDC Market Forecast examines the collaboration applications market, with breakdowns for each category. It outlines major market trends and provides recommendations for market players.

"Collaboration is entering a renaissance shaped by AI-powered intelligent workspaces, unified data fabrics, and trusted, adaptive platforms—where humans and machines co-orchestrate work seamlessly across the enterprise." said Oru Mohiuddin, research director, IDC European Unified Communications and Collaboration.

IDC's Worldwide Communications Platform–as-a-Service Survey, 2025: Developers Leverage AI-Enabled Tools

Courtney Munroe, Avinash Naga — Thu, 04 Dec 2025 05:00:00 GMT

This IDC Survey examines results from IDC's 2025 Worldwide Communications Platform–as-a-Service Survey. The details are follows:

AI adoption is accelerating and driving competitive differentiation: Approximately 72% of organizations are already implementing advanced analytics or AI engines and 69% are using GenAI. AI capabilities have become the most critical CPaaS vendor selection factor, surpassing price and security.
Security and monetization APIs lead usage: Quality-on-demand (QoD) services (62%), payments (61%), and antifraud (59%) dominate API adoption. The Asia/Pacific region shows the highest uptake, with network information at 74% and QoD at 68%, signaling strong demand for advanced network features.
CPaaScombined with telecom network APIs is now mainstream: CPaaS platforms have become mainstream, with 84% of organizations already engaging directly with cloud communications vendors and another 14% planning to within a year. Similarly, 73% use telecom network APIs today, with 24% planning to use in the next 12 months.

Billing Beyond Connectivity

Chris Silberberg — Wed, 03 Dec 2025 05:00:00 GMT

This IDC Market Presentation covers how billing systems for connectivity providers are updating to meet the demands of monetizing a broad array of services beyond connectivity, with a breakout on what telecom operators must consider when billing for AI-related services. Connectivity has been commoditized, and telcos' path to revenue growth is through market share gains and selling more value-driving services. Billing cannot be left as is; it must support telcos to monetize a wide range of services with life cycles that iterate much faster than the average mobile generation.

How Do European SMBs Rate the Level of Their Innovation Culture and Mindset?

Daniela Rao — Wed, 03 Dec 2025 05:00:00 GMT

This IDC Survey Spotlight presents the response of European small and medium-sized businesses (SMBs) to the question of how they would describe their organization's innovation culture and mindset. The document draws on data from IDC's European Small Medium-Size Business Data-Driven Strategy Survey, conducted in May 2025 among 1,700 European companies with 1–250 employees across several industries.

IDC Market Glance: Asia/Pacific Telecom Network Infrastructure and Technology Strategies, 4Q25

Swathi Arunaa, Nikhil Batra — Wed, 03 Dec 2025 05:00:00 GMT

This IDC Market Glance provides an overview of the current Asia/Pacific telecommunications network infrastructure and technology providers ecosystem, describes the segmentation of the market, and highlights the vendors participating in each segment.

Middle East, Türkiye, and Africa Telecommunications Services Market Forecast, 2025–2029

Hyder Aftab, Tolga Yalcin — Tue, 02 Dec 2025 05:00:00 GMT

This IDC Market Presentation provides a detailed forecast and analysis of the telecommunications services market (business segment) of the Middle East, Türkiye, and Africa (META) region for the period 2025–2029. It segments spending forecasts for the following key service categories: fixed data, fixed voice, mobile data, mobile voice, and mobile other services. The analysis projects total market spending to grow from $38.5 billion in 2024 to $48.9 billion in 2029, driven primarily by the robust expansion of mobile data services. This presentation serves as a critical resource for understanding the evolving revenue dynamics and growth opportunities within the META telecommunications sector.

"The META region's telecommunications market is on a solid growth trajectory, projected to expand from $38.5 billion in 2024 to over $48.9 billion by 2029. This momentum is overwhelmingly fueled by mobile data, which is rapidly becoming the cornerstone of revenue for the region. However, the simultaneous decline in traditional fixed and mobile voice services signals a critical inflection point. For providers to capitalize on this expansion, strategic pivots are non-negotiable. The future lies in leveraging mobile data growth through enhanced 4G/5G networks and innovative data-centric services, while efficiently managing the transition away from legacy voice revenues." — Hyder Aftab, research manager, META, IDC

How European Telcos Are Leveraging AI to Revolutionize Their SMB Customer Retention Strategies

Alejandro Cadenas, Daniela Rao — Wed, 26 Nov 2025 05:00:00 GMT

This IDC Market Perspective examines how European telecom providers can address mounting pressure to retain SMB customers amid rising churn and acquisition costs. AI-driven retention strategies are emerging as a critical solution, enabling telcos to shift from reactive service models to proactive, personalized engagement. By leveraging predictive churn models, customer health scores, and automated workflows, communications SPs can intervene before dissatisfaction escalates, improving customer lifetime value and operational efficiency.

"AI is of strategic importance in this transformation. It is no longer a future investment but a current necessity. For telcos targeting SMBs, embedding intelligence across the customer journey is the only sustainable path to profitability and relevance in a hyper-competitive market." — Associate Vice President Alejandro Cadenas, IDC