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What Are Telcos’ Plans for Implementing Agentic AI Across Their IT and Network Operations?

Ahmad Latif Ali — Sun, 14 Dec 2025 05:00:00 GMT

This IDC Survey Spotlight explores how telecommunications service providers are adopting agentic AI, focusing on their progress in deploying agentic AI systems across IT and network operations. The analysis draws on findings from IDC’s EMEA Telco Transformation Survey, conducted online in July–August 2025, which gathered responses from 115 European and 35 Middle Eastern and African telcos to assess their business transformation strategies.

中国云会议市场份额，1H25：长尾市场加速

Kai Cui — Sun, 14 Dec 2025 05:00:00 GMT

本IDC研究报告提供了2025年上半年全球及中国云会议市场的规模与增速数据，刻画了行业从“疫情红利”向“AI重构”的关键转折。全球层面，6.0%的同比增速意味着云会议已进入稳定成熟期，其角色正从协作工具演变为数字基础设施；中国市场在10.3%的增速下，一方面受益于付费渗透率提升和行业下沉，另一方面又受到线下办公回归、价格竞争加剧等因素的制约，呈现多重力量博弈下的温和增长态势。公有云占比上升、私有云项目收缩，进一步反映出长尾需求更多通过云服务模式释放。与此同时，AI正从单纯提升体验的辅助能力，演化为有望重构业务流程的“会议智能体”，为云会议延展出新的价值空间。

中国企业通信市场助理研究总监崔凯表示：“云会议正在从‘开会工具’演进为‘数据采集＋任务编排引擎’。未来的竞争焦点，不再是谁的画质更清晰、并发规模更大，而是谁能以AI为中枢，把一场场会议拆解为可度量、可追踪的业务流和跨系统工作流，将会中被沉淀的目标、决策、承诺等，在各业务环节之间无缝流转并闭环。换言之，下一代云会议的价值，不在于把人拉进同一个虚拟房间，而在于把业务过程串成一条可编排、可优化的智能执行链。"

Worldwide Telecommunications Capex and Opex, FY24: Overview of Top Global Service Providers

Peter Chahal, Avinash Naga, Kresimir Alic — Fri, 12 Dec 2025 05:00:00 GMT

This IDC Market Perspective offers a comprehensive overview of communications service providers' (comms SPs') capex and opex investments in 2024. It highlights the top 10 global spenders in both categories, along with the leading capex investors in wireless and wireline networks. The document also includes a regional breakdown of spending trends. Overall, comms SP investment contracted in 2024 compared with the previous year, reflecting a more cautious approach to capital allocation amid a challenging macroeconomic climate.

"In 2024, global telecom providers invested $299.4 billion in capital expenditures and $1,255.8 billion in opex investments, underscoring their ongoing commitment to modernizing networks and enhancing service delivery," said Peter Chahal, director, Worldwide Telecommunications Insights, IDC. "Wireless networks represented 51.2% of total telecom capex, a slight increase over the previous year. The Asia/Pacific region led in both capex and opex spending, while telecom providers in North America and Europe adopted a more measured approach to capital investment."

Unified Communications and Collaboration Country Focus, 2025: Spain — Key Factors to Succeed in the Market

Graham Fruin, Oru Mohiuddin — Thu, 11 Dec 2025 05:00:00 GMT

This IDC Market Presentation examines the country-specific dynamics that are driving and inhibiting the adoption of modern unified communications and collaboration (UC&C) solutions in Spain. It highlights opportunities and gaps in the market and explores how vendors and service providers can best align themselves to achieve success. The objective of the report is to demonstrate that Europe is a fragmented market with different scopes and opportunities. Geopolitical tensions and the introduction of advanced AI within communications are causing increased concerns over data security.

UC&C Country Focus, 2025: Germany — Key Factors to Succeed in the Market

Oru Mohiuddin, Graham Fruin — Wed, 10 Dec 2025 05:00:00 GMT

This IDC Market Presentation portrays country-specific dynamics, highlighting factors that are driving the adoption of modern UC&C solutions as well as inhibiting them in Germany. It identifies opportunities and gaps in the market and the ways vendors and service providers can best align themselves to achieve success. The report aims at demonstrating that Europe is a fragmented market with different scopes and opportunities. Geopolitical tensions and the introduction of advanced AI within communications are causing increased concerns over data security.

UC&C Country Focus, 2025: U.K. — Key Factors to Succeed in the Market

Oru Mohiuddin, Graham Fruin — Wed, 10 Dec 2025 05:00:00 GMT

This IDC Market Presentation portrays country-specific dynamics regarding the adoption drivers and inhibitors of modern unified communications & collaboration (UC&C) solutions. It highlights opportunities and gaps in the market as well as how vendors and service providers can best align themselves to achieve success. The objective of the report is to demonstrate that Europe is a fragmented market with different scopes and opportunities. Geopolitical tensions and the introduction of advanced AI within communications are causing increased concerns over data security.

中国视频会议市场份额，1H25：原生AI会议启航

Kai Cui — Wed, 10 Dec 2025 05:00:00 GMT

通过本报告，您可以了解到2025年上半年，中国视频会议硬件市场在政府预算收紧、企业IT投入重心转向AI，以及上一年大项目高基数的三重作用下阶段性承压的状况。但这更像一次"结构调整"而非行业见顶：随着2026年经济与政策环境改善、合规门槛抬升，传统会议系统有望企稳，会议屏将成为稳定市场的关键产品形态。更重要的是，AI正在重构会议的形态与价值边界，视频会议正从"通信工具"走向"智慧办公入口"，为智能统一通信与Agentic AI时代奠定基础。

中国企业通信市场助理研究总监崔凯表示："如果说过去十年，视频会议解决的是'能不能开好会'的问题，那么未来十年要回答的，是'值不值得开会'。在AI的加持下，真正具有竞争力的厂商，不再是谁的画面更真实、谁的麦克风更清晰，而是谁能把会议变成可编排的业务流程、可沉淀的知识资产和可行动的决策建议"。

European Enterprise Communications and Collaboration Survey, 2025: Attitudes Toward UC&C

Oru Mohiuddin, Graham Fruin — Sat, 06 Dec 2025 05:00:00 GMT

This IDC Survey highlights sentiments and investment plans around unified communications and collaboration (UC&C) based on data from IDC's 2025 European Enterprise Communications and Collaboration Survey (ECCS).

The ECCS shows the emergence of hybrid solutions as organizations combine on-premises, private, and public cloud solutions to balance control, flexibility, and scalability. Private cloud is emerging as the preferred option, offering on-prem-level security with cloud agility, while some enterprises are reverting fully to on-prem to strengthen compliance and data protection. Public cloud UCaaS adoption continues, driven by AI capabilities valued across all business sizes. For small businesses, however, the appeal lies in cost-effective access to advanced security features. Overall, security, resilience, and efficiency remain central to evolving communication strategies.

IDC EMEA Telco Transformation Survey Results

Ahmad Latif Ali — Sat, 06 Dec 2025 05:00:00 GMT

This IDC Survey highlights Europe, the Middle East and Africa (EMEA) telecommunication service providers' transformation strategies based on the results of IDC's 2025 EMEA Telco Transformation Survey. Between June and July 2025, IDC conducted an online survey of 115 European and 35 MEA telecommunication service providers to better understand how they are transforming their businesses.

The survey aims to capture valuable, real-time insight into the attitudes, concerns, and plans of qualified telecom and network decision-makers across EMEA and the ways their priorities will change over the next two years. This IDC Survey identifies telecommunication service providers' strategies around network monetization and operations including operations support systems (OSS) and business support systems (BSS), AI and generative AI (GenAI), application programming interface (API) ecosystems, and cloud. It also provides an overview of companies' network investment priorities, challenges, and service provider preferences.

IDC's Worldwide Black Book Taxonomy, 2025: Telecom Edition

Stephen Minton — Sat, 06 Dec 2025 05:00:00 GMT

This IDC study provides a detailed description of IDC's Worldwide Black Book: Telecom Edition taxonomy. IDC's Worldwide Black Book: Telecom Edition provides an expanded view of key technology segments that are directly relevant for telecom service providers, with additional details in telecom services, software, IT services, and network equipment. It also provides additional details for service provider infrastructure spending. Key segmentation is included, including splits for spending on mobile connectivity, cloud deployment, and AI. 

"IDC's Worldwide Black Book: Telecom Edition taxonomy presents a comprehensive view of the marketplace," said Stephen Minton, group vice president, IDC's Data and Analytics. "It helps telco providers define and standardize their overall ICT market definitions."