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European Unified Communications and Collaboration Market Forecast, 2025–2029

Graham Fruin, Oru Mohiuddin — Sun, 16 Nov 2025 05:00:00 GMT

This IDC Market Forecast examines the European Unified Communications and Collaboration (UC&C) market, including breakdowns of the various technologies and services that constitute this market. It also breaks down the market by business size and key geography. The study outlines major market trends and provides recommendations for market players.

"AI and workflow orchestration are transforming UC&C from a communications utility into a strategic platform where every interaction is an opportunity to trigger action, streamline workflows, and deliver measurable business outcomes. Vendors must focus innovation on reducing friction between communication and execution to make collaboration outcome-driven by design." — Research Director Oru Mohiuddin, European Unified Communications and Collaboration, IDC

IDC MarketScape: 中国AI赋能的联络中心2025年厂商评估

Kai Cui — Sun, 16 Nov 2025 05:00:00 GMT

本IDC研究报告显示，自2023年以来，中国联络中心市场因生成式AI和大语言模型的突破，正经历深度重构。AI技术推动联络中心从“流程驱动”向“智能驱动”转型，企业对客户服务的期望不断提升，联络中心已成为客户经营和组织治理的重要入口。报告系统梳理了主流厂商在产品能力、AI应用深度、技术路线和生态成熟度等方面的表现，指出“AI赋能+云原生+本地合规”将成为下一代智能联络中心的核心支柱。未来，企业在选型时需关注平台的成长性、协同性和治理性，选择能够与自身业务共同成长的战略型合作伙伴，以在技术变革和市场竞争中占据主动。

“AI技术正在重塑联络中心的价值边界，从传统的服务响应单元，升级为企业客户经营和数字化转型的核心枢纽。未来三到五年，谁能在AI能力、云原生架构和本地合规之间实现最佳平衡，谁就能推动智能联络中心的创新浪潮。企业在选型时，不仅要关注技术优势，更要看厂商的战略眼光和生态整合能力，唯有如此，才能在激烈的市场竞争中实现长期协同与持续成长。”——IDC中国联络中心市场助理研究总监崔凯表示。

Business Management Organization: Challenges and Practices

Daniel Saroff — Fri, 14 Nov 2025 05:00:00 GMT

This IDC Tech Buyer Presentation examines the structure, functions, and integration challenges of the IT business management office (BMO) — a group designed to align IT execution with business priorities through centralized governance, financial oversight, vendor management, and strategic planning.

While a BMO can drive accountability, transparency, and efficiency across IT operations, its success depends on effective integration among functional teams, balanced governance structures, and strong engagement with business units. Without these, centralization can amplify silos, create role confusion, and erode trust — turning a unifying structure into a source of friction rather than alignment.

Infobip Shift 2025

Melissa Holtz-Fremeijer — Tue, 11 Nov 2025 05:00:00 GMT

This IDC Market Note discusses the Infobip Shift 2025 conference, hosted by the communication-platform-as-a-service (CPaaS) provider Infobip in Zadar from September 14-16. The event brought together developers, ICT professionals, managing directors, founders, and industry analysts from around the world to discuss new technologies and emerging trends in software development, thus cultivating innovation.

WebexOne 2025: Enhancing Business Productivity and Experiences with Agentic AI

Jitesh Gera, Denise Lund, Graham Fruin — Tue, 11 Nov 2025 05:00:00 GMT

This IDC Market Note discusses the highlights of WebexOne 2025, Cisco's annual collaboration-focused event. Held in San Diego from September 29 to October 1, WebexOne 2025 showcased Cisco's new innovations in the Collaboration portfolio, which comprises the Webex platform (Suite and Contact Center) as well as videoconferencing devices. This year's event brought to life Cisco's agentic AI capabilities aimed at employee, customer, and IT experiences. The event also shed more light on Cisco's strategic vision, which is to play to the company's strengths in AI-powered devices and platforms while adding value through the networking and security offerings.

Market Analysis Perspective: Telecom Operations and Monetization, 2025

Chris Silberberg — Fri, 07 Nov 2025 05:00:00 GMT

This IDC Market Analysis Perspective provides insight into the current and future state of the telecom operations and monetization market. It includes an overview of the current market landscape, a technology buyer perspective, a market outlook, and IDC's advice for technology suppliers in this market.

IDC's Conferencing and Virtual Events Survey, 2025 (North America and Western Europe)

Wayne Kurtzman — Wed, 05 Nov 2025 05:00:00 GMT

This IDC Survey presents results from IDC's 2025 Conferencing and Virtual Event Survey, measuring the attitudes, adoption, use, benefits, and purchasing paths of team collaboration and conferencing platforms in the United States and Western Europe. This research also surveyed the attitudes and plans of attending in-person and virtual events, with a focus on the features these platforms need for these attendees to be successful. This includes frequently integrated applications used to extend the value of these platforms, including both generative and agentic AI.

Market Analysis Perspective: Worldwide Telecom Network Infrastructure, 2025

Ajeet Das — Wed, 05 Nov 2025 05:00:00 GMT

This IDC Market Analysis Perspective provides insight into the current and future state of the worldwide telecom network infrastructure market for 2025. It includes an overview of the current market landscape, technology buyer perspective, a market outlook, and IDC's advice for technology suppliers in this market.

European Collaborative Applications Market Shares, 2024: Vendors that Shaped 2024

Graham Fruin, Oru Mohiuddin — Tue, 04 Nov 2025 05:00:00 GMT

This IDC Market Presentation examines the 2024 market shares of leading vendors in the European collaborative applications market.

"AI is now pervasive across all aspects of collaboration to improve worker efficiency. This is enabling holistic UC solutions and creating seamless transitions across all communication modalities." — Senior Research Analyst Graham Fruin, European Unified Communications and Collaboration, IDC

Why Are Wholesale Telcos in the EMEA Region Implementing AI?

Jan Hein Bakkers — Thu, 30 Oct 2025 04:00:00 GMT

This IDC Survey Spotlight highlights data from IDC's Europe, the Middle East, and Africa (EMEA) Telco Survey, conducted in August 2025. The data provides insights into the goals of AI initiatives undertaken by wholesale operators.