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IDC Survey Spotlight: Why Do North American Enterprises Look Beyond Telcos for Their Connectivity Needs?

Peter Chahal — Wed, 05 Aug 2026 04:00:00 GMT

This IDC Survey Spotlight examines responses from 250 North American enterprises surveyed as part of IDC’s August 2025 Future Enterprise Connectivity Infrastructure and Services Survey. The findings highlight a rapidly evolving connectivity landscape in which enterprises are increasingly engaging a diverse mix of providers, intensifying competitive pressure on telecom providers from hyperscalers, systems integrators, and other technology vendors. As traditional differentiators, such as network ownership and pricing, become less decisive, enterprises are placing a greater emphasis on strategic vision, innovation, and executive engagement. The results suggest that telecom providers that successfully evolve from connectivity vendors into trusted strategic partners will be better positioned to influence digital transformation initiatives and shape long-term technology road maps.

Market Analysis Perspective: Worldwide Telecom Operations and Monetization, 2026

Chris Silberberg — Wed, 05 Aug 2026 04:00:00 GMT

This IDC Market Analysis Perspective provides insight into the current and future state of the telecom operations and monetization market. It includes an overview of the current market landscape, a technology buyer perspective, a market outlook, and IDC’s advice for technology and services suppliers.

This year 2026 is a year of execution as telecom operators and vendors face the reality that we are far from truly autonomous networks, and deploying agentic AI at scale is easier said than done. Technological progress is being made but needs to be accompanied with organizational and process change for the industry to really scale outputs from AI.

IDC Survey: Telco IT, Applications, and AI Priorities in META, 2026

Tolga Yalcin — Tue, 28 Jul 2026 04:00:00 GMT

This IDC Survey examines how META telecom operators are prioritizing IT transformation, OSS/BSS modernization, AI and GenAI adoption, API commercialization, and autonomous network evolution in 2026, benchmarked against global peers as part of IDC's Worldwide Telco DX IT, Applications and AI Survey. Key themes include the region's approach to GenAI deployment and monetization, OSS/BSS modernization as a precondition for scaling AI, vendor consolidation strategy, API ecosystem engagement through CAMARA and GSMA Open Gateway frameworks, and the progression toward autonomous networks and managed services expansion.

Market Share: European Unified Communications and Collaboration Shares, 2025 — Vendors That Shaped the Year

Graham Fruin — Tue, 28 Jul 2026 04:00:00 GMT

This IDC study examines the 2025 market shares of the leading vendors in the unified communications and collaboration (UC&C) market.

“European businesses are investing in advanced AI-powered UC solutions, but they are not compromising on security. Concerns over how AI tools are handling and storing data will lead to a greater need for on-premises and hybrid UC deployments,” says Graham Fruin, senior research analyst, European Unified Communications and Collaboration, IDC.

Market Share: Worldwide Communications Platform as a Service Shares, 2025

Masarra Mohamed — Fri, 24 Jul 2026 04:00:00 GMT

This IDC presentation presents the market shares for the worldwide communications platform–as-a-service (CPaaS) market in 2025.

"The worldwide communications platform-as-a-service market continued to expand in 2025, growing 8.1% to reach $18.0 billion. While messaging remains the foundation of CPaaS revenue, vendors are increasingly differentiating through broader API portfolios, regional scale, and enterprise-grade engagement capabilities. Twilio maintained its clear market leadership with 25.7% share, followed by Sinch and Infobip, but growth across areas such as video, other APIs, and miscellaneous services shows that the market opportunity is moving beyond core messaging into more diversified customer interaction use cases." — senior research analyst, Communications Platform as a Service, IDC

What Asia/Pacific Enterprises Want from Their Networks in 2026

Nikhil Batra — Fri, 24 Jul 2026 04:00:00 GMT

Asia/Pacific organizations are confident about their connectivity strategy but are further behind in deployment than they realize. This report explores the state of enterprise connectivity across Asia/Pacific, drawing on insights from IDC’s December 2025 Asia/Pacific Enterprise Connectivity and Telecom Services Survey, which covered 12 markets in the region. It examines how organizations are prioritizing connectivity investments, where deployment lags self-assessed maturity, why they run multivendor networks by choice, and what it means for the SPs competing in this market. It also discusses network modernization, software-defined WAN (SD-WAN) and secure access service edge (SASE) adoption, and network as a service.

“Most Asia/Pacific organizations believe their networks are more advanced than they actually are because they are measuring against yesterday’s needs, not what AI and multicloud demand,” says Nikhil Batra, senior research director on telecom, IDC Asia/Pacific. He adds, “The gap is not capability; it is understanding. The SP has an opening to walk in with a readiness assessment, not a product pitch.”

AI Is Widening the Asia/Pacific Connectivity Gap

Nikhil Batra — Mon, 20 Jul 2026 04:00:00 GMT

Asia/Pacific organizations are putting AI near the top of their agenda, but their networks are less ready for it than they think. This document explores what the shift to AI means for the enterprise network across Asia/Pacific, drawing on insights from the IDC’s 2025 Asia/Pacific Enterprise Connectivity and Telecom Services Survey. It also discusses AI infrastructure priorities, AI networking challenges, partner preferences by market, and the role organizations expect providers to play.

“AI conversations generally start in the cloud — that is where the data, the models, and the compute already sit. And as a result, the hyperscalers are the first port of call for organizations,” says Nikhil Batra, Senior Research Director, Telecom. “But the moment AI has to work across clouds and sites, the network becomes the constraint, and that is the opportunity for telcos to get back into the conversation.”

IDC Survey: U.K. Buyers’ Perspective on AI in UC&C — Insights from IDC’s U.S. Enterprise Communication Services Survey, 2025

Graham Fruin — Mon, 20 Jul 2026 04:00:00 GMT

This IDC Survey analyzes U.K. buyers’ perspectives on unified communications and collaboration (UC&C), particularly their preferences for and adoption levels of AI in business communications and the broader enterprise applications ecosystem. It assesses how U.K. organizations are embedding AI into their UC&C strategies and broader transformation agendas and evaluates investment priorities, purchase drivers, and important capabilities for knowledge workers.

Market Share: European Enterprise Videoconferencing Equipment Shares — Vendors that Shaped 2025

Graham Fruin — Mon, 20 Jul 2026 04:00:00 GMT

This IDC study examines the 2025 market shares of the leading vendors in the European enterprise videoconferencing equipment market.

"The videoconferencing market is evolving, but not in isolation. Integrations of advanced AI tools across the UC&C spectrum are creating a better environment for enhanced collaboration, improved meeting experience, and bringing greater parity between virtual and physical participants." — Graham Fruin, senior research analyst, European Enterprise Communications and Collaboration, IDC

IDC Survey Spotlight: As Agentic AI and GenAI Commerce Solutions Top Hotel Operators' Investment Agenda, What Will Ultimately Determine Which Operators Turn That Ambition into Competitive Advantage?

Dorothy Creamer — Fri, 17 Jul 2026 04:00:00 GMT

This IDC Survey Spotlight looks at how hotels face an agentic commerce sequencing problem as investment plans outpace infrastructure.

Major hotel brands are racing to apply agentic commerce capabilities, but worldwide plans for agentic commerce are outpacing the data and infrastructure investments those capabilities depend on. And herein lies the issue. Hotels want agentic commerce as a salve for losing bookings to other channels — a familiar problem they faced when online travel sites emerged. The risk now is not being surfaced at all to potential guests who are shifting their discovery funnel into AI-led channels. This means investments in data modernization and the systems to support that discovery will be more important, but currently, the trend is tipping the other way.

"Hospitality operators must tread a careful line," says Dorothy Creamer, senior research manager, Hospitality and Travel Digital Transformation Strategies, IDC. "Planning for the future requires a well-calibrated balance and sometimes the patience to make sure that systems are built properly, which requires scalability, security, reliability, and redundancy. While agentic commerce investments are warranted, prevailing wisdom tells us that failure rates will increase if the appropriate infrastructure investments are not made."