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2024 Canadian Enterprise Communications Spending, Management, and Remote Work Survey Results

Praveen Datta — Tue, 12 Nov 2024 05:00:00 GMT

This IDC Survey focuses on overall communications spend as well as expectations for increasing or decreasing spend on specific communications services, segmented by business size, industry, and region for Canadian enterprises.

This presentation also provides insights on whether services of telephony, network, and IT are managed together or separately, by business size.

This presentation also provides insights on current and future demand for communications services that enable work-from-home and remote work.

This is a refresh of IDC’s annual communications survey of enterprises of all size segments, across all regions and vertical markets in Canada. Unlike previous years where all data for all topics was delivered in one survey document, this year, IDC is publishing multiple topic-focused survey documents from our annual survey to share more findings and to help our users find relevant topic-based data more easily.

There is a considerable volume of data from our annual survey beyond what is provided in this presentation, and more detailed cross-tabs can also be provided. We encourage you to contact your IDC account representative if you have any specific questions about a market or segment of interest.

Macroeconomic Challenges and the SMB: What Tech Suppliers Need to Know, 2024

Elisabeth Clemmons, Katie Evans — Fri, 08 Nov 2024 05:00:00 GMT

This IDC Market Perspective highlights SMBs' vulnerability to economic shifts and suggests strategies technology suppliers can offer to help SMBs build resilience, such as flexible technology solutions, leveraging automation, and diversifying supply chains. It underscores the need for tech suppliers to support SMBs in navigating these economic pressures and for tech buyers to proactively integrate risk management into their operations. Small and medium-sized businesses (SMBs) face significant macroeconomic challenges, including rising energy prices, inflation, supply chain disruptions, and labor costs. These factors strain their operations, erode profit margins, and complicate technology investments.

"SMBs are the backbone of global economies, yet they face unprecedented challenges from rising energy costs, inflation, and supply chain disruptions," says Elisabeth Clemmons, research analyst, Digital Economy Strategies.

IDC FutureScape: Worldwide B2B Sales Leadership 2025 Predictions

Michelle Morgan, Mary Wardley, Heather Hershey, Aly Pinder, Roger Beharry Lall — Mon, 28 Oct 2024 04:00:00 GMT

This IDC study provides the 2025 top 10 predictions for B2B sales leadership.

"The future of sales technology brings with it opportunities to blend human intuition with technological innovation," says Michelle Morgan, research manager, Sales Force Productivity and Performance at IDC. "Organizations that effectively harness these intelligence systems will turn real-time insights into immediate action and competitive advantage, transforming sales from a human-driven art into a data-empowered science."

IDC FutureScape: Worldwide Small and Medium-Sized Business 2025 Predictions

Mon, 28 Oct 2024 04:00:00 GMT

This IDC study presents IDC's top 10 predictions for small and medium-sized businesses (SMBs) for 2025 and beyond. IDC defines small businesses as those with 1-99 employees and medium-sized businesses as those with 100-999 employees.

"This IDC FutureScape examines 10 key future technology trends for SMBs over the next five years. It offers perspective backed by data to help SMBs cultivate their IT strategies and unveils new tools, technologies, and tactics to help SMBs better compete," says Katie Evans, senior director, Worldwide Small and Medium Business Markets for IDC. "From fresh AI strategies to seeking out vendors with specific SMB solutions to exposing the benefits of hybrid cloud, this year's IDC FutureScape for worldwide SMB provides a strategic IT glimpse into the future for tomorrow's SMB leaders."

Oracle CloudWorld 2024: AI, Partnerships, and Earnings Take Center Stage

Mon, 28 Oct 2024 04:00:00 GMT

This IDC Market Perspective discusses relevant news, announcements, and themes from the Oracle CloudWorld 2024 event held in Las Vegas on September 9–12, 2024.

"GenAI is changing the enterprise technology landscape, and Oracle showcased at its CloudWorld 2024 event that it is doing everything possible to lead the charge and bring these newly available capabilities to its customers," said Eric Newmark, group vice president and general manager, SaaS, Enterprise Software, and Worldwide Services at IDC. "The proliferation of AI is also likely to act as a boon for Oracle, encouraging noncloud customers to finally make the move, since they'll want to ensure that they have proper access to AI innovations as they are rolled out."

IDC Playbook for Tech Sales Leaders：2024年国内IT市場－SMB、地方ユーザーにDXを推進するための施策

Hitoshi Ichimura — Thu, 24 Oct 2024 04:00:00 GMT

本調査レポートは、国内IT市場の中でもSMB（Small and Medium-sized Business：従業員規模999人以下の中堅中小企業）、および大都市圏以外の地域（北海道／東北地方、北陸／甲信越地方、中国／四国地方、九州／沖縄地方）のユーザーの現状や将来のトレンド、特にデジタルトランスフォーメーション（DX）の推進動向に関して分析したものである。また、これらのセグメントの企業へのDX支援に際して、ITサプライヤーに求められる施策についても考察している。IDCの調査に基づいて、顧客、競合、市場に関するインサイトを提供すると共に、ITバイヤーとITサプライヤーの取るべき行動とその実施戦略を提言する。ITサプライヤーのセールスリーダーが、顧客の購買基準や市場動向の影響を明確にする際、活用できる情報が多く含まれる。

Composite Workloads: Digital Twins

Olga Yashkova, Ashish Nadkarni, Natalya Yezhkova — Tue, 22 Oct 2024 04:00:00 GMT

This IDC Market Presentation provides insights into composite workloads designed with software-defined infrastructure in mind and meant to run dissociated from the underlying hardware platform. It defines composite workloads and uses a digital twin application as an example of a complex composite workload. This presentation describes digital twin and details each mutually exclusive workload used to build this application. It also offers essential guidance for IT suppliers.

2024年国内IT市場ユーザー企業におけるチャネル利用動向分析と地場SIer／販売代理店の施策

Hitoshi Ichimura — Tue, 15 Oct 2024 04:00:00 GMT

本調査レポートは、国内IT市場の中でも企業部門のチャネル利用状況や動向を調査、分析してまとめたものである。2024年2月に実施したユーザー調査の結果に基づいて、PC、サーバー、ソフトウェアにおける国内企業の販売チャネルの利用動向について分析を行うと共に、主要なベンダー、地場の販売代理店、SIerに対するヒヤリング調査の結果から販売チャネルの担い手である販売代理店、SIerにおけるビジネス拡大の取り組みに関して分析したものである。さらに、本調査レポートでは企業分野におけるデバイス、インフラストラクチャ、ソフトウェアの販売チャネル別のIT支出規模、および主な販売チャネルの概況を併せて提供している。

国内IT市場全体では、堅調な拡大を見込んでいるが、大都市圏以外の地域（北海道／東北地方、北陸／甲信越地方、中国／四国地方、九州／沖縄地方）のIT市場では、経済回復の遅れなどもありプラス成長ながら低い成長率に留まるとみている。そのような状況の中でも、大都市圏以外の地域の企業においてもデジタル化、デジタルトランスフォーメーション（DX）の取り組みが開始しており、IT市場拡大に寄与することが見込まれる。したがって、地場の販売代理店、SIerはユーザー企業のデジタル化、DX支援の役目を担うことがさらに重要になる。

特にSMB（Small and Medium-sized Business：中堅中小企業）、大都市圏以外の地域の企業では、ITリテラシーが低く、デジタル化の意向はあるものの、自身での推進は困難なことから、外部の支援を求めており、その中で日頃から取り引きする販売代理店、SIerがその窓口となっている。しかし、その地場の販売代理店、SIerではデジタル化、DX推進を支援するノウハウを持ち合わせていないため、ユーザー企業のデジタル化、DXが進まないケースも多い。したがって、IDC Japan、Verticals & Cross Technologiesのリサーチマネージャーである市村仁は「ITサプライヤーは、大都市圏以外の地域の販売代理店、SIerに対して、デジタル化、DXソリューションの提供だけでなく、DXの推進、デジタル化を目的としたコンサルテーション支援が必須となる」と述べている。

Remote Assistance and Augmented Reality: Highlights from IDC's European Imaging, Printing, and Document Solutions Survey, 2024

Sharon McNee — Mon, 07 Oct 2024 04:00:00 GMT

This IDC Survey highlights an extract from IDC's European Imaging, Printing, and Document Solutions (IPDS) Survey, conducted in May 2024 among 2,009 respondents from Czechia, France, Germany, Italy, the Nordics, Poland, Spain, and the U.K. It explores the topics of remote assistance and augmented reality (AR).

IDC's European IPDS Survey covered topics such as print services provider selection criteria, the importance of services and solutions beyond print, the shift from paper to digital, content management, esignature, print security, cloud-based device/print management, remote assistance, and AR.

Survey analyses are available by region, company size, industry, types of decision-maker, and types of print contract. For further information, please contact your IDC Account Manager.

Worldwide Business Consulting Services Client Value Survey: Small and Medium-Sized Enterprise, 2024

Bill Latshaw — Mon, 30 Sep 2024 04:00:00 GMT

This IDC Survey examines the results of IDC's 2024 Worldwide Business Consulting Services Client Value Survey for small or medium-sized enterprises (SMEs). IDC surveyed over 600 buyers of business consulting services in May 2024. This survey aimed to get the view of buyers of business consulting services. The buyer opinions include business priorities, industry, regional trends, and consulting characteristics best associated with successful business consulting engagements and executive-level opinions of business consulting providers worldwide.

This survey consists of companies deemed SMEs, under $1 billion in revenue. There is also a larger survey that includes SMEs and larger enterprises. For more information, see Worldwide Business Consulting Services Client Value Survey, 2024 (IDC #US51072824, June 2024).