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IDC Worldwide IT Education and Training Services Forecast, 2026–2030

Gina Smith, PhD — Fri, 31 Jul 2026 04:00:00 GMT

This IDC Market Presentation provides the five-year forecast for the IT education and training services market and delivers insights into the drivers and inhibitors of growth.

“Amid persistent skills shortages and accelerating AI-driven transformation, organizations can no longer afford to treat training as discretionary. Our forecast shows that IT training now is a strategic investment, marking a clear shift from past downturns when upskilling was often the first budget cut. In today’s environment, continuous learning is essential to staying competitive.” — Senior Research Director Gina Smith, Ph.D., IT Skills for Digital Business, IDC

IT運用におけるAIエージェントの台頭：人とエージェントとの運用協働モデルへの転換

Shinichi Kimura — Fri, 31 Jul 2026 04:00:00 GMT

本調査レポートでは、ITSM（ITサービス管理）、オブザーバビリティ、インシデント対応・管理の各領域における主要ITサプライヤーのAI（Artificial Intelligence）エージェント戦略と、国内企業のIT運用におけるAI活用の実態を分析している。AIエージェントの台頭によって、IT運用は、人間が中心となって判断・実行する運用モデルから、人と複数のAIエージェントが役割を分担しながら運用プロセスを遂行する協働モデルへ移行しつつある。一方、国内企業におけるAI活用は個別タスクの支援が中心で、AIエージェントを運用プロセスへ組み込むためのデータ基盤、責任・権限、ガバナンスの整備が課題となっている。本調査レポートでは、こうした市場動向と課題を踏まえ、人とAIエージェントが協働する運用モデルへの移行に向けて、ITバイヤーが整備すべきアーキテクチャ、責任・権限と監督モデル、運用能力および組織体制について提言する。

「IT運用領域へのAIエージェントの導入は、既存の運用プロセスにおける意思決定構造を再設計する取り組みである。成熟した運用モデルとは、人間の関与を最小化した状態ではなく、運用プロセスのリスクと特性に応じて、人とAIエージェントが適切に役割を分担できる状態を指す。その実現に向けて企業は、データ、責任・権限、ガバナンス、組織能力を一体的に整備しながら、人とAIエージェントが協働する運用モデルへの移行を段階的に進めることが重要である」と、IDC Japan、Software, Services, and IT Spendingのリサーチマネージャーである木村伸一は述べている。

Market Forecast：国内ITサービス市場予測アップデート、2026年～2030年

Masaru Muramatsu — Wed, 29 Jul 2026 04:00:00 GMT

本調査レポートは、2026年6月末までの情報分析を基に、国内ITサービス市場の2026年～2030年の市場規模および成長率を予測している。

「国内企業の主要アジェンダであるエージェンティックAI（Artificial Intelligence）による業務自動化・自律化を実現するには、既存システムのAI-Ready化が不可欠となる。ベンダーはAI前提のBPR（Business Process Re-engineering）の支援と併せ、API（Application Programming Interface）連携やデータ整備状況の診断、ITモダナイゼーションのロードマップの策定支援など、既存システムのAI-Ready化を支援するサービスを強化し、POC（Proof of Concept）から実践フェーズへの円滑な移行を後押しすべきである」とIDC Japan、Software, Services, and IT Spendingのリサーチマネージャーである村松大は述べている。

Market Share: Worldwide Business Consulting Services Shares, 2025

Bill Latshaw — Wed, 29 Jul 2026 04:00:00 GMT

This IDC presentation examines the 2025 market share of the leading providers in the worldwide business consulting services market.

Business consulting services firms are placing their bets on how best to support client uncertainty driven by a tangled web of new AI technologies that require a strategic partner that can provide guidance and clarity. Agility will be the key to flexing to the new realities for their clients and themselves.

"In 2025, the Big Four pulled further ahead, execution outpaced strategy, and Europe overtook the Americas as the growth engine; three shifts that reshaped competitive positioning in a moderate growth year." — Bill Latshaw, research director, Worldwide Business Consulting Services, IDC

Market Share: Worldwide Services Shares, 2025

Pushkaraksh Shanbhag — Wed, 29 Jul 2026 04:00:00 GMT

This IDC presentation examines the 2025 market shares of the leading vendors in the worldwide services market.

"The worldwide services market proved resilient in 2025, growing past $1.6 trillion as agentic AI reset the enterprise technology landscape. With roughly 40% of enterprises ready to switch providers for stronger AI capabilities, 2025's record AI-focused M&A activity reflected necessity as much as ambition. IT services vendors that convert platform investment into outcome-based AI delivery will thrive in this AI age." — Pushkaraksh Shanbhag, senior research director, Worldwide Services research, IDC.

IDC Survey: European Print and Document Management-Related Security

Gala Spasova, Jacqui Hendriks — Tue, 28 Jul 2026 04:00:00 GMT

This IDC Survey document presents findings from IDC’s European Imaging, Printing, and Document Solutions Survey, conducted in April 2026 among 2,057 respondents across Europe. It examines the current landscape of print and document management–related security, including the prevalence of security breaches and how risk is evolving across organizations.

The research explores the growing importance of device-level vulnerabilities alongside document-related risks and assesses how organizations are responding through a range of security controls. It also highlights ongoing gaps between where risks originate and how security investments are being prioritized.

IDC's Worldwide: Dedicated Cloud Infrastructure and Services Taxonomy, 2026

Tue, 28 Jul 2026 04:00:00 GMT

This IDC study provides a detailed taxonomy for the dedicated cloud infrastructure and services market. The document covers the definitions of various building blocks and provides a top-level overview of dedicated cloud segments. IDC is retiring the term private cloud and replacing it with the term dedicated cloud, but the definition remains the same: environments in which IT resources are dedicated to a single organization and managed and delivered to end users utilizing cloud attributes. The growing availability of commercial and open source cloud platforms enables the increasing adoption of dedicated clouds by enterprises, while the proliferation of infrastructure management platforms for managing resources across multiple environments drives the expanding growth of hybrid IT environments.

"Dedicated cloud infrastructure as a service has become the defining ground for the enterprises seeking operational control over data placement, compliance posture, or workload governance," said Jasdeep Singh, research manager for IDC's Cloud and Infrastructure Services. "As OEM vendors, cloud service providers, and managed service providers compete in this market, the conversation has shifted from who can build the cloud to who can govern it, on the customer's terms, at the customer's choice of location, and in compliance with their regulatory and AI risk realities."

Market Forecast: Türkiye IT Services Forecast, 2026–2030

Eren Eser — Tue, 28 Jul 2026 04:00:00 GMT

This IDC Presentation provides a five-year forecast for the IT services market in Türkiye and offers insight into the drivers and inhibitors of growth.

Türkiye’s IT services market is navigating a period of robust yet complex growth. AI-driven automation and a decisive shift to managed services are propelling demand, while persistent macroeconomic headwinds such as inflationary pressures continue to test enterprise IT budgets. As organizations prioritize cloud-first infrastructure modernization and cybersecurity compliance under tightened regulatory frameworks, IT service providers that can deliver cost-efficient, locally anchored solutions will be best positioned to capture the opportunity ahead,” said Eren Eser, associate research director, IT Services at IDC.

Market Forecast: Worldwide Hybrid IT Infrastructure Consulting and Integration Services Forecast, 2026–2030

Leslie Rosenberg — Tue, 28 Jul 2026 04:00:00 GMT

This IDC presentation provides a five-year forecast for the hybrid IT infrastructure consulting and integration services market for 2026–2030.

“As AI moves into the enterprise market, organizations will need to expertly design, architect, build, and deploy AI-ready infrastructure in support of their AI workloads across public, colocated, and on-premises locations to ensure their infrastructure is secure, compliant, cost-effective, and highly performant to meet the demands of AI,” states Leslie Rosenberg, research vice president, Network Life Cycle and Infrastructure Services, IDC. “Professional services firms have developed methodologies, tools, and expertise to enable their customers to accelerate their AI initiatives regardless of deployment model.”

News Response: Major Datacenter Update, 1Q26

Andrew Buss, Luis Fernandes, Mikhail Jaura — Tue, 28 Jul 2026 04:00:00 GMT

This IDC presentation tracks the most significant datacenter and AI infrastructure announcements of 1Q26 and examines how AI-driven expansion is reshaping the broader infrastructure ecosystem. Across major projects spanning the biggest datacenter players today and across multiple regions, this study analyzes demand and its influence on power generation, transmission planning, permitting, sustainability strategy, and community engagement, constraints that increasingly extend well beyond the datacenter facility itself.