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Orange Business Partners with Tech Mahindra for International Growth and Improved Efficiency

Chris Barnard, Bruno Teyton — Tue, 10 Mar 2026 04:00:00 GMT

IDC ProductScape: Worldwide AI-Enabled Aftermarket/Service Life-Cycle Management Platforms, 2026

Aly Pinder — Fri, 06 Mar 2026 05:00:00 GMT

The IDC ProductScape offers a comprehensive guide on the key functionalities of aftermarket and service life-cycle management platforms, featuring products from Atheer, Baxter Planning, IBM, IFS, KloudGin, Microsoft, Oracle, PTC, Salesforce, SAP, ServiceNow, Syncron, and Tavant. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

IDC Survey Spotlight: What Is the Role of Legal in Pricing Model Selection for AI-Powered Services?

Jennifer Hamel — Thu, 05 Mar 2026 05:00:00 GMT

This IDC Survey Spotlight examines data from IDC Syndicated Survey 2025: AI-Powered Services Pricing Model Survey, conducted in November 2025. Respondents were asked about the role their legal organization plays in selecting the pricing model for AI-powered services from external providers. The North America sample size of 503 respondents included participants from the United States and Canada, from a variety of industries and organization sizes ranging from 500 employees to 10,000+ employees.

IDC Survey Spotlight: How Is the Transition to Flexible Working Models Impacting Mail and Customer/Employee Communications?

Robert Palmer — Wed, 04 Mar 2026 05:00:00 GMT

This IDC Survey Spotlight examines data collected from IDC's 2025 Mailroom Management and Services Survey. IDC conducted a U.S.-based survey that evaluated trends in mailroom management and operations. The goal of the survey was to understand current conditions and challenges in mailroom operations, adoption trends around mailroom outsourcing and digital mail, benefits and barriers to adoption of digital mailroom solutions, and ongoing trends around digital versus printed mail. This Survey Spotlight examines respondent perspectives regarding the impact of flexible work policies (hybrid work) on the transition to digital mail.

IDC Survey: 2025 Enterprise Communications Services Survey — Enterprise Networking Trends

Courtney Munroe — Mon, 02 Mar 2026 05:00:00 GMT

The IDC Survey provides key trends on the current usage of enterprise wide area networking in the United States, Canada, and the United Kingdom as well as related priorities and challenges. AI-driven analytics, network performance, and security remain key enterprise priorities. Security risks, hybrid multicloud architectures, and skills gaps are pushing enterprises to rely more heavily on managed services.

IDC Survey: 4Q25 Services Budget Outlook-Worldwide and Europe Comparisons

Matthew Wilkins — Mon, 02 Mar 2026 05:00:00 GMT

This IDC Survey explores the economic outlooks, IT spending priorities, and budget expectations of end-user organizations in 2025. It compares the European and worldwide results of IDC's Future Enterprise Resiliency and Spending (FERS) Survey, Waves 8 and 9, conducted in October and November 2025.

TCS’ Internal Transformation and Client-Centric Innovation

Eric Samuel — Mon, 02 Mar 2026 05:00:00 GMT

This IDC Market Perspective discusses the internal transformation of TCS, its five-pillar strategy, and its partnership with AWS. TCS is executing a sweeping internal transformation to position itself as a leader in AI-driven, client-centric innovation. Anchored by a five-pillar strategy and a “client zero” approach, TCS pilots new technologies internally before deploying them to clients, ensuring proven solutions and best practices. The company is democratizing AI access, fostering a future-ready workforce, and verticalizing its offerings to address industry-specific needs. TCS’ transformation is driven by the imperative to meet complex client demands for multicloud flexibility, regulatory compliance, and business-centric outcomes. By leveraging a robust partner ecosystem and focusing on security, compliance, and resilience, TCS is delivering scalable, modular solutions that enable clients to modernize, innovate, and achieve measurable business impact in a rapidly evolving digital landscape.

“TCS’ transformation reflects a strategic response to evolving client expectations and industry trends. By focusing on internal innovation, AI enablement, and verticalized solutions, TCS aims to align its service delivery with the changing priorities of global enterprises in a dynamic market environment.” — Eric Samuel, associate research director, Services, IDC

Digital Business Professional Services in the Age of Agentic Work: Ecosystems, Talent, and Operating Models

Erin Hichman — Fri, 27 Feb 2026 05:00:00 GMT

This IDC Perspective discusses how AI is fundamentally reshaping digital business professional services, driving a rapid transition from labor-led models to AI-augmented, platform-driven, and agentic delivery. Providers that can industrialize AI responsibly and demonstrate real business impact will capture a disproportionate share of transformation spend. For buyers, evaluating partners on platform maturity, governance, and operating model is critical to long-term success.

"Very soon, AI-native delivery will be the competitive norm—organizations that act now to embed AI into their core operations and partner with providers who can deliver at scale will set the pace for the industry." — Erin Hichman, research manager, Digital Transformation Professional Services, IDC

IDC Survey Spotlight: How Are IT Providers Looking to Gain Insights to Improve Their Datacenter Facilities’ Operational Performance?

Andrew Buss, Luis Fernandes — Fri, 27 Feb 2026 05:00:00 GMT

This IDC Survey Spotlight focuses on IT stakeholders' priorities in terms of monitoring, managing, and disclosing information about datacenter facility operations. It provides a perspective centered on the type of core business offered by the respondent's company.

The report is based on IDC's Datacenter Facilities and Operations Survey, conducted in January 2026 among 320 respondents globally.

IDC Survey Spotlight: Is Modular Datacenter Infrastructure Becoming the Dominant Architecture by 2027, and How Fast Can It Scale?

Olga Yashkova — Fri, 27 Feb 2026 05:00:00 GMT

This IDC Survey Spotlight examines the current and projected adoption of modular datacenters within enterprise on-premises environments. The document contains data from IDC's January 2026 Datacenter Facilities and Operations Survey. It highlights the present distribution of modular footprint, expected expansion by 2027, regional adoption trends, and typical build timelines compared with traditional datacenter construction.