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Agentic Enterprise Transformation Professional Services Vendor Market Events, 2Q26–3Q26

Jennifer Thomson — Thu, 15 Oct 2026 04:00:00 GMT

This IDC Market Presentation summarizes key events in the agentic enterprise transformation professional (AETP) services market in 2Q26–3Q26.

IDC Market Glance: EMEA AI-Ready Workforce, 3Q26

Leonardo Freitas, Amy Loomis, Ph.D. — Thu, 15 Oct 2026 04:00:00 GMT

The IDC Market Glance is a taxonomy document intended to visually depict a concise current-state view of the EMEA AI-ready workforce ecosystem. It groups providers into three segments (software, services, and hardware) and nine subsegments that follow the employee life cycle, including talent acquisition, core HR, AI platforms and agents, and governance. This EMEA edition keeps the worldwide structure and definitions and adjusts vendor selection to the region.

IDC Survey: Number of Installed Print Devices by Select Worldwide Countries

Phil Sargeant — Thu, 15 Oct 2026 04:00:00 GMT

This IDC Survey examines the number of print devices organizations have installed in their office locations and how installation levels differ by country. Based on a June 2026 survey of 1,824 hardware decision-makers in 17 countries, this analysis compares France, Germany, the United Kingdom, the United States, Japan, and China with the worldwide total across six device types, from ink tank printers to label printers. This analysis matters to vendors, channel partners, and service providers shaping devices, supplies, and service offerings for mixed print environments.

IDC Survey: Retail Technologies and Business Processes Trends for Customer Experience and Commerce in the Luxury Sector, 2026

Ornella Urso — Wed, 14 Oct 2026 04:00:00 GMT

This IDC Survey examines how luxury retailers are prioritizing investment in artificial intelligence (AI), data infrastructure, customer experience (CX), and commerce technology in 2026. It is based on responses from 105 luxury and high-end retail technology decision-makers, taken from a worldwide sample of 980 respondents to IDC's 2026 Retail Technologies and Business Processes Trends Survey. The results cover digital transformation priorities, AI execution barriers and budgets, agentic AI strategies, commerce and omni-channel investments, loyalty and personalization, store operations, supply chain, and IT architecture.

IDC Survey：2026年国内データセンター管理者調査

Mimei Ito — Wed, 14 Oct 2026 04:00:00 GMT

本調査は、国内のデータセンター（DC）管理者を対象に、DCの運用課題、AI（Artificial Intelligence）サーバーの高密度化、省エネ・電力調達、新設計画、外部DCの利用実態を調査し、DC用途区分（事業者DC、サービスプロバイダーDC、エンタープライズDC）別に把握することを目的としている。

AIインフラ配備の拡大、コンテナ／モジュール型DC導入への関心の高まりなど、DCの利用についての要件や選択肢が広がっている。「ファシリティベンダーおよびDC事業者は、DCの用途ごとの優先度（コスト、納期、脱炭素、契約の柔軟性）に合わせて、提供するサービスや製品の内容をデザインする必要がある」とIDC Japan、Software, Services, and IT Spendingのリサーチマネージャーである伊藤未明は述べている。

Accenture FY 4Q26: Bookings Recovery and Full-Year Revenue Above Guidance Point to Sustained AI Transformation Demand; OT Security Platform Now in Market

Lars Goransson — Tue, 13 Oct 2026 04:00:00 GMT

On October 1, 2026, Accenture reported results for the fourth quarter and full fiscal year 2026. Fourth-quarter revenue of $18.7 billion exceeded the top of the guided range of $17.75 billion to $18.40 billion. Full-year local currency growth of 5% was at the top of the original guidance of 2–5% and above the most recent range of 3–4%.

Market Analysis Perspective: Worldwide Next-Gen Document Services, 2026

Robert Palmer — Tue, 13 Oct 2026 04:00:00 GMT

This IDC Market Analysis Perspective provides insight into the current and future state of the worldwide next-gen document services market. It includes an overview of the current market landscape, a perspective from a technology buyer, a market outlook, and IDC's advice to technology suppliers in this market.

"Print modernization, the shift to cloud print infrastructure, and the rapid emergence of the AI MFP are fueling renewed interest in managed print and document services, as customers seek to rightsize office print fleets and drive more value from their MPS engagements. MPDS remains a sizable and sustained opportunity, and vendors are responding with AI-enabled devices, cloud-delivered services, and more flexible, outcome-oriented engagement models," said Robert Palmer, research vice president, Imaging, Printing, and Document Solutions at IDC.

Talent Is the Bottleneck: Understanding Why Demand Is Not the Constraint on Services — Insights from IDC's North America Infrastructure Channels Council Pulse Survey

Danielle Ibran — Tue, 13 Oct 2026 04:00:00 GMT

This IDC Market Presentation examines why talent is currently the key growth driver within services. It explores why managed services have surpassed systems integration as the channel's core business, what's fueling widespread consensus on margin and incentive restructuring, and where partners identify the best opportunities to grow alongside vendors amid increasing direct-delivery competition.

This presentation highlights infrastructure partners benefiting from strong tailwinds. The convergence of demand for cloud, managed services, and AI creates a compelling growth narrative. The main challenge isn't market interest but delivery capacity.

从”硅基黑土地”到行业生产力：华为服务与软件加速数智化价值落地

Lianfeng Wu — Tue, 13 Oct 2026 04:00:00 GMT

本市场笔记基于2026年9月17日至19日在上海举行的华为全联接大会2026，以及“ICT服务与软件，使能行业智启新未来”主题峰会的最新发布与实践，分析华为服务与软件业务在AI时代的战略演进。报告首先介绍了企业韧性一张网集成、算力平台服务、行业运维、零售银行移动金融和“AI+行业数智人才培养”五大解决方案，以及O3伙伴服务平台在体验、能力和作业三个维度的智能化升级。在此基础上，IDC从平台化、智能化、方案化、行业化、高端化和伙伴化六个维度进一步分析其产业意义。IDC认为，随着AI进入核心生产系统，ICT服务的角色正在从传统的部署、维护和保障体系，向AI生产率、业务连续性、行业知识工程和价值运营体系升级。算力是智能世界的“硅基黑土地”，而服务与软件决定这片土地能否真正高产。未来，token生产率、智能体化运维、可复用行业能力以及平台化伙伴赋能，将成为ICT服务市场新的竞争焦点。

IDC中国副总裁兼首席分析师武连峰表示：“华为服务与软件此次升级最值得关注的，并不是又增加了多少服务产品，而是服务正在从传统的交付与保障体系，走向连接AI基础设施与行业业务价值的关键生产力层。‘硅基黑土地’解决的是AI时代的基础生产条件，真正决定‘亩产’和持续产出能力的，是服务与软件。未来高价值ICT服务的竞争力，将越来越体现在平台化能力沉淀、智能化运营、方案化复制、行业化深耕、高端化交付以及伙伴化规模扩展上。对于技术买家而言，AI价值最大化始于清晰战略，最终必须落实到更高token生产效率、更强业务韧性、更快创新速度以及可持续的业务增长。”

IDC Market Glance: Artificial Intelligence Cost Management, 4Q26

Heather Herbst, Jevin Jensen, Tim Law — Fri, 09 Oct 2026 04:00:00 GMT

The IDC Market Glance is a taxonomy document intended to visually depict a concise current-state view of the artificial intelligence cost management market. It includes vendors involved in four vendor categories, including AI cost planning and budgeting, sourcing, implementation, and operations.

It also includes subcategories of vendors that offer token consumption and model solutions, TCO forecasting, AI cost accounting and P&L governance, budget controls/spending limits/governance enforcement, model portfolio management, model routing and matching, prompt and context optimization, cost-aware agent orchestration, cost observability and telemetry, cost anomaly detection and alerting, cost attribution, value/ROI/outcome analytics, and model version management and benchmarking.