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Operational Sovereignty: Strategic Role of Observability Strategies, Platforms, and Teams

Archana Venkatraman — Thu, 19 Mar 2026 04:00:00 GMT

Skate to Where the Buyer Is Going: An Assessment of IT Consulting Buyer Segments

Jason Bremner — Thu, 19 Mar 2026 04:00:00 GMT

This IDC study presents the results of a cluster analysis of 827 survey respondents based on their past use of IT consulting. Four clusters were identified (risk-centric conservatives, framework architects, strategic operators, and DX transformers). The clusters represent distinct segments of buyers based on their orientation to using IT consulting services. IDC believes understanding past purchase behavior can inform what customers will purchase in the future, with respect to IT consulting services.

“Unlocking IT consulting growth is not about one-size-fits-all — understanding buyer segments is the catalyst for tailored strategies and future market advantage.” — Jason Bremner, research vice president, IT consulting and systems integration services, IDC

Worldwide Document Workflow Automation and Optimization Forecast, 2026–2030

Robert Palmer — Thu, 19 Mar 2026 04:00:00 GMT

This IDC presentation provides the worldwide forecast for the document workflow automation and optimization market for 2026–2030. This document updates Worldwide Document Workflow Automation and Optimization Forecast, 2025–2029 (IDC #US52136825, February 2025).

"The document workflow automation and optimization market was stymied somewhat in 2025 due to economic and geopolitical uncertainties," says Robert Palmer, research vice president, Imaging, Printing, and Document Solutions at IDC. "Nevertheless, IDC expects continued growth in all market segments as customers look to drive productivity and efficiencies by digitizing and automating document workflows."

Worldwide and U.S. Outsourced Document Services Forecast, 2026–2030

Robert Palmer — Thu, 19 Mar 2026 04:00:00 GMT

This IDC presentation analyzes the outsourced document services marketplace, comprising in-house production print services, mailroom services, print sourcing and procurement services, and imaging and document archival services. This presentation updates Worldwide and U.S. Outsourced Document Services Forecast, 2025–2029 (IDC #US52019825, February 2025).

"While economic and geopolitical pressures led to a modest contraction in 2025, the outsourced document services market is positioned to rebound in 2026 as organizations accelerate digital transformation and IT modernization initiatives," says Robert Palmer, research vice president, Imaging, Printing, and Document Solutions at IDC.

Digital Business Services Priorities of Organizations in South Africa, 2026 — Part 1

Jonathan Tullett — Wed, 18 Mar 2026 04:00:00 GMT

This IDC study provides IT services providers with actionable guidance on a range of key areas, enabling them to better support client transformation, align their service offerings with market needs, and address emerging challenges.

The report provides insights into:

The current state and maturity of digital business models across organizations in South Africa
Technology investment priorities, including AI, security, and innovation, and their impact on business outcomes
Operational strategies, data management practices, and the role of AI in enhancing efficiency and resilience
Talent and skills challenges, including hiring difficulties and project delays related to digital and AI roles
Approaches to ROI measurement, payback periods, and the factors influencing investment effectiveness in digital and AI initiatives

Digital Business Services Priorities of Organizations in the Middle East, Türkiye, and Africa, 2026 – Part 2

Eric Samuel — Wed, 18 Mar 2026 04:00:00 GMT

This IDC study seeks to equip IT services providers in the Middle East, Türkiye, and Africa with the ability to:

Understand client priorities for AI and security modernization and ROI measurement
Identify best practices in data management, automation, and operational excellence
Address workforce and talent challenges impacting digital transformation and project delivery

The report provides insights into:

The state of technology modernization and ROI assessment in client organizations
The data management strategies being employed and their role in scaling AI and operational improvements
The talent gaps, project delays, and workforce development needs of digital and AI initiatives

Digital Business Services Priorities of Organizations in the Middle East, Türkiye, and Africa, 2026 — Part 1

Eric Samuel — Wed, 18 Mar 2026 04:00:00 GMT

This IDC study provides IT services providers with actionable guidance on:

Supporting client transformation toward digital maturity and strategic integration across the META region
Identifying technology investment priorities, including AI, security, and innovation, and understanding their impact on business outcomes
Aligning their offerings with evolving client needs and market trends in digital business and innovation

The report provides insights into:

The current state and maturity of digital business models in the META region
The strategic integration of digital initiatives within corporate structures
The key areas of technology investment and their influence on client competitiveness and differentiation

Digital Business Services Priorities of Organizations in the UAE, 2026 — Part 2

Eric Samuel — Wed, 18 Mar 2026 04:00:00 GMT

This IDC study was conducted to provide IT services providers in the UAE with actionable guidance on:

Identifying and prioritizing technology investment areas, including automation, artificial intelligence, and data systems, within organizations in the UAE
Enabling clear ROI measurement and rapid value delivery by understanding client expectations for payback periods and project governance
Supporting operational excellence through data management, agentic workflows, and business resilience strategies
Addressing workforce and talent challenges by bridging digital and AI skills gaps, reducing project delays, and leveraging AI for workforce transformation

The report provides insights into:

The evolving investment priorities and modernization needs of organizations in the UAE
Best practices for ROI assessment and operational transformation
Strategies for talent development, workforce capability building, and project acceleration

IDC Survey: 4Q25 Services Budget Outlook — Canada Versus Worldwide Comparisons

Sreenivas Duvvuri Venkata, Jason Bremner — Wed, 18 Mar 2026 04:00:00 GMT

This IDC Survey examines the IT services budget outlook for 2026 as of December 2025, comparing the views of Canadian IT leaders with those of respondents worldwide in our entire sample. IDC’s Global Technology Thought Leadership Group conducts a monthly survey (IDC’s Future Enterprise Resiliency and Spending Survey) to understand IT leaders’ perspectives on a variety of topics. In December 2025, IDC connected with IT leaders around the world to gain insight into how they weighed the impact of potential economic/geopolitical disruptions in 2026 on their IT spending plans for 2026. In total, 879 IT executives from North America, Europe, and Asia/Pacific were surveyed in IDC’s December 2025 Future Enterprise Resiliency and Spending Survey, Wave 10.

IDC Survey: Mailroom Survey: Digital Mailroom Trends

Robert Palmer — Wed, 18 Mar 2026 04:00:00 GMT

This IDC Survey examines the results of specific data from IDC’s 2025 Mailroom Management and Services Survey. IDC conducted a U.S.-based survey with companies to evaluate trends in mailroom management and operations. The goal of the survey was to understand current conditions and challenges in mailroom operations, adoption trends around mailroom outsourcing and digital mail, benefits and barriers to adoption of digital mailroom solutions, and ongoing trends around digital versus printed mail. This survey examines respondent perspectives regarding the ongoing transition to digital mailroom solutions.