rssservices

Proving the Promise: Does Public Cloud Help or Hurt Sustainability in Europe?

Carla Arend, George Ayad — Fri, 10 Apr 2026 04:00:00 GMT

This IDC Perspective provides an in-depth analysis of cloud sustainability in Europe, contextualized in terms of evolving EU sustainability regulations and major vendor initiatives. The report draws on findings from IDC's 2025 European Cloud Survey and critically examines the gap between public sustainability commitments and the realities faced by organizations, highlighting the operational, regulatory, and infrastructural constraints that impede progress. It explores whether cloud adoption ultimately advances or undermines sustainability objectives, with a particular focus on the environmental impact of hyperscale datacenters (including carbon emissions and water usage). The report also presents fresh insights into end-user organizations' attitudes toward sustainable cloud consumption, the challenges they encounter, and the factors shaping their sustainability strategies. Actionable guidance is offered for technology suppliers seeking to address these challenges and support customers in achieving their sustainability goals.

Tech Buyer Survey Spotlight: How Do Enterprises Measure Business Success When Using Agentic AI in Their Operations?

Raymond Pucci — Fri, 10 Apr 2026 04:00:00 GMT

This IDC Tech Buyer Survey Spotlight provides insights from IDC's 2025 Worldwide Business Process Services Survey, which shows how enterprises plan to measure the successful implementation of agentic AI solutions in business operations.

Document Solutions, 4Q25: Trends and Developments in Document Solutions

Tim Greene, Geoffrey Wilbur — Tue, 07 Apr 2026 04:00:00 GMT

This IDC Market Presentation highlights some of the major developments and new products in the print management software, digital fax software, and scanning markets from the fourth quarter of 2025.

IDC Survey Spotlight: How Are Professional and Support Services Accelerating the Adoption and Achievement of AI Priorities?

Rob Brothers, Leslie Rosenberg — Tue, 07 Apr 2026 04:00:00 GMT

This IDC Survey Spotlight highlights data from IDC's March 2026 Future Enterprise Resiliency and Spending Survey, Wave 1, of 408 decision-makers regarding their investment and adoption priorities and expectations for supporting present and future AI initiatives. This document specifically discusses enterprise IT investment priorities for infrastructure and data and how professional and support services can accelerate the adoption and successful achievement of these IT priorities.

Accenture 2Q FY26: Record Bookings and Continued Margin Expansion — Accelerating Agentic and Platform-Mediated Execution

Lars Goransson, Douglas Hayward — Thu, 02 Apr 2026 04:00:00 GMT

Market Analysis Perspective: European Services, 2026

Matthew Wilkins, Jennifer Thomson — Thu, 02 Apr 2026 04:00:00 GMT

This IDC Market Analysis Perspective provides insights into the current state and outlook of the European services market. It offers clients an opportunity to understand the key issues and dynamics shaping the European market, as well as IDC’s expectations for its future direction.

IDC Survey: Digital Business Services Priorities of Organizations in Saudi Arabia, 2026 — Part 1

Mufasir Yousuf — Tue, 31 Mar 2026 04:00:00 GMT

This IDC Survey gives IT services providers in Saudi Arabia actionable insights into supporting client transformation toward digital maturity and strategic integration, identifying technology investment priorities (e.g., AI, security, and innovation) and understanding their impact on business outcomes, and aligning offerings with evolving client needs and market trends in digital business and innovation.

This report, which draws on data from IDC's 2025 Digital Executive Sentiment Survey, provides insights into the current state and maturity of digital business models in Saudi Arabia, the strategic integration of digital initiatives in corporate structures, and key technology investment areas and their influence on client competitiveness and differentiation.

IDC Survey: Digital Business Services Priorities of Organizations in Saudi Arabia, 2026 — Part 2

Uzair Mujtaba — Tue, 31 Mar 2026 04:00:00 GMT

This IDC Survey equips IT services providers in Saudi Arabia with insights to:

Understand client priorities for AI and security modernization and ROI measurement.
Identify best practices in data management, automation, and operational excellence.
Address workforce and talent challenges impacting digital transformation and project delivery.

The survey deep-dives and provides insights into:

The state of technology modernization and ROI assessment in client organizations.
Data management strategies and their role in scaling AI and operational improvements.
Talent gaps, project delays, and workforce development needs in digital and AI initiatives.

IDC’s Worldwide Services as a Product Taxonomy, 2026

Lars Goransson, Linus Lai — Tue, 31 Mar 2026 04:00:00 GMT

This IDC study provides a detailed description of IDC’s services as a product (SaaP) framework and taxonomy. SaaP describes how business, IT, and engineering services are increasingly being engineered and contracted in more productlike ways, including modular and repeatable offer structures, reusable IP, standardized delivery patterns, platform-mediated delivery environments, and the expanding use of automation and AI (including GenAI and, where applicable, AI agents). In this study, SaaP is defined as a contract-based services market view that spans multiple foundation and competitive services markets and is intended to be applied through an extraction approach, rather than treated as a standalone foundation market. The taxonomy establishes clear qualification criteria for SaaP classification, defines boundaries and exclusions to preserve the services versus software revenue distinction, and provides three analytical dimensions for characterizing SaaP offerings: outcome orientation, platform-mediated delivery, and agentic execution. The study also includes high-level mapping guidance and methodology alignment to support consistent application of SaaP across services domains and to underpin future IDC research and extraction-based sizing.

“Service providers are re-architecting delivery around reusable IP, platforms, and automation to meet buyer expectations for faster time to value, improved transparency, and measurable outcomes. By defining SaaP as a contract-based market view with clear qualification criteria and classification dimensions, IDC provides a consistent foundation for evaluating emerging offerings and for analyzing this shift across services markets,” said Linus Lai, group vice president, Worldwide Services, IDC.

Infosys North American Analyst Day 2026: AI-First Strategy to Drive Sustainable Differentiation

Tue, 31 Mar 2026 04:00:00 GMT

This IDC Perspective summarizes key themes from Infosys' North American Analyst Day held on March 5, 2026, highlighting how the company is platformizing AI delivery through Topaz Fabric, expanding partnerships, and building talent and industry playbooks to scale adoption. Infosys is betting that packaged assets, risk-sharing commercials, and vertical AI workflows can make AI repeatable at scale.

"Infosys is betting that packaged assets, risk-sharing commercials, and vertical AI workflows can make AI repeatable at scale. In addition, unified governance is critical: Enterprises should prioritize integrated frameworks that span data, AI, and regulatory domains." — Bill Latshaw, research director, Worldwide Business Consulting Services, IDC.