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IDC PeerScape: Lessons Learned from Salesforce Implementation Services

Jason Bremner, Sreenivas Duvvuri Venkata — Fri, 27 Mar 2026 04:00:00 GMT

This IDC PeerScape highlights the importance of Salesforce implementation services.

"Successful Salesforce transformation is not just about technology; it's about empowering people, fostering agility, and institutionalizing best practices across the enterprise," said Jason Bremner, research vice president, IT Consulting and System Integration Strategies, IDC. "The most effective Salesforce implementations are driven by cross-functional teams, robust governance, industry centricity, and well-considered change management."

Building an AI-Ready Data Architecture Series: The Data Synthesis Plane

Marlanna Harrington, Stewart Bond — Wed, 25 Mar 2026 04:00:00 GMT

This IDC Tech Buyer Presentation is part of a four-part series, with each installment examining one of the four critical planes of the enterprise intelligence architecture that work together to enable AI-ready data and drive business outcomes. These planes support continuous learning, delivery of insights at scale, and a strong data culture across your organization.

This document provides a deep dive into the data synthesis plane, analyzing how to synthesize domain-specific data products with analytics and AI models to create actionable business outcomes. It covers model training, tuning, RAG (retrieval-augmented generation), and techniques for transforming raw data into valuable insights.

IAMPHENOM 2026

Abhinav Shrivastava — Wed, 25 Mar 2026 04:00:00 GMT

This IDC Market Note reviews Phenom's recent customer and analyst event, "IAMPHENOM 2026." The event marked a shift in Phenom's market positioning from an AI-enabled talent experience platform to a broader HR execution and outcomes platform. The document highlights announcements spanning Phenom's product and service innovations, including its layered architecture, AI maturity framework, workforce redesign tools, embedded skill assessment capabilities, public sector expansion, value acceleration model, and AI boot camps.

IDC Market Glance: Unified Communications and Collaboration, 1Q26

Jitesh Gera, Denise Lund — Wed, 25 Mar 2026 04:00:00 GMT

This IDC Market Glance depicts how IDC defines the market segments of the worldwide unified communications and collaboration (UC&C) market and indicates some of the players in each of these segments. It also defines and identifies the key players in the market segments adjacent to the UC&C market, which are closely related to business communications.

IDC MaturityScape Benchmark: Aftermarket Service Transformation in the United States, 2026

Aly Pinder — Wed, 25 Mar 2026 04:00:00 GMT

This IDC study details results from IDC’s MaturityScape Benchmark Aftermarket Service Transformation Survey exploring the efforts of aftermarket leaders with regard to service transformation. The best practices and shifts highlighted in this research are intended to inform and guide aftermarket service leaders, the line of business, C-suite executives, and the IT organization that supports the aftermarket team. This research provides a descriptive road map to help aftermarket service organizations achieve excellence. Excellence is not determined by a single metric or outcome achieved. Aftermarket service leaders need to balance multiple priorities addressing the needs of a varied group of internal and external stakeholders. This study highlights the complex challenges facing service leaders providing the details to prioritize which initiatives need to be prioritized and which to be avoided.

“Aftermarket service transformation is not just about technology adoption — it’s about orchestrating people, process, and innovation to deliver exceptional value at every customer touch point,” says Aly Pinder Jr., research vice president, Worldwide Aftermarket Services Strategies. “True aftermarket service transformation is not a quick fix — it’s a journey where to thrive organizations need to focus on orchestrating innovation, data, technology, and people.”

In Search of IT: HR Partnering as a Data Orchestrator

Zachary Chertok — Wed, 25 Mar 2026 04:00:00 GMT

This IDC Perspective discusses that AI transformation has a lot of potential to bend digital use cases to the individual behaviors that lead to successful outcomes for individual employees toward collective business objectives and key results. Behavioral modeling for collective performance outcomes is modernizing HCM beyond advanced and predictive analytics into probabilistic, multifactor insights generation. Despite AI's promise for personalized performance growth, AI use has led to rising data distrust for many organizations. Overcoming distrust and moving toward managed data unity and contextual insights drives towards an HR-IT partnership that rests on HR becoming more technically savvy to support IT's understanding of how to execute through process and insights design goals presented by HR and line-of-business stakeholders.

"AI is rapidly pressuring HCM stakeholders to understand more about how data quality and trust drive their future process and performance goals and outcomes," says Zachary Chertok, senior research manager, HCM Applications and Agents, IDC. "HR leaders must mature the growing HR-IT partnership to meet organizational goals for flexible and real-time workforce insights and context insertion into business performance models. The partnership calls on HR leaders to mature into data strategy orchestrators that guide IT teams through AI frameworks design. The frameworks, in turn, deliver seamless and real-time performance insights and growth guidance to the line of business while driving collective insights as context constraints into financial and operational planning.

Top 5 Trends in Datacenter Colocation Services, 2026

Courtney Munroe — Wed, 25 Mar 2026 04:00:00 GMT

This IDC Tech Buyer Presentation highlights the top 5 trends in datacenter colocation services in 2026. Colocation datacenters have evolved into critical digital infrastructure platforms that enable enterprises to optimize IT operations. By combining cost efficiency, scalable infrastructure, robust connectivity, and high reliability, colocation facilities provide a strategic foundation for hybrid cloud architectures, AI workloads, and next-generation enterprise applications.

国内ITインフラストラクチャサービス市場予測、2026年～2030年

Mimei Ito — Wed, 25 Mar 2026 04:00:00 GMT

本調査レポートは、国内ITインフラストラクチャサービス市場における2026年2月時点の市場予測を掲載している。市場規模を、顧客タイプ、サービスタイプに細分化し、2030年までの定量的な市場予測と、市場の拡大／縮小の要因を分析している。

国内ITインフラストラクチャサービス市場予測、2026年～2030年：サービスタイプ／インフラタイプ別の詳細分析

Mimei Ito — Wed, 25 Mar 2026 04:00:00 GMT

本調査レポートは、国内ITインフラストラクチャサービス市場における2026年2月時点の市場予測を掲載している。市場規模を、顧客タイプ、サービスタイプ、インフラタイプ別に細分化し、2030年までの定量的な市場予測と、市場の拡大／縮小の要因を分析している。

「ITインフラ最適化の投資とAI（Artificial Intelligence）インフラ配備の拡大が、ITインフラサービス市場の成長を促すであろう」とIDC Japan、Software, Services, and IT Spendingのリサーチマネージャーである伊藤未明は分析している。

Enterprises Moving Ahead with Some Caution on Agentic AI for Business Process Services

Raymond Pucci — Tue, 24 Mar 2026 04:00:00 GMT

This IDC Perspective explores the growing enterprise interest in agentic AI for business process services, highlighting its advanced capabilities in planning, perception, tool usage, and memory compared with GenAI. While adoption is rising, with over 80% of enterprises exploring or using agentic AI, concerns remain around IT security, process delays, and financial impacts. This IDC Perspective recommends careful workflow mapping, robust data governance, and staff training to maximize benefits and mitigate risks as organizations cautiously advance with agentic AI solutions.

"Agentic AI is poised to redefine business process services, and enterprises are in the early stages of learning to embrace its autonomy. A key agentic AI challenge for enterprises will be to overcome their concerns over control and risk so as not to hold back the next leap in organizational productivity," said Raymond Pucci, research director, IDC's Intelligent Finance and Customer Care Business Process Services.