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IDC MarketScape: Worldwide Salesforce Implementation Services 2025-2026 Vendor Assessment

Jason Bremner, Sreenivas Duvvuri Venkata — Mon, 08 Dec 2025 05:00:00 GMT

This IDC study represents a vendor assessment of the worldwide Salesforce implementation services market through the IDC MarketScape model. This IDC study covers a variety of vendors, including global systems integrators and boutique firms. The research is a quantitative and qualitative assessment of many characteristics that buyers consider when selecting a Salesforce implementation services provider. This evaluation is based on a comprehensive set of parameters important to meeting the customer's current and future needs for Salesforce projects. This IDC MarketScape covers 28 vendors participating in the worldwide Salesforce services market. Of the vendors, 23 were assessed via the complete IDC MarketScape methodology, while 5 were partially assessed.

"The Salesforce platform continues to evolve, adding innovative capabilities such as industry clouds and Agentforce solutions. Organizations are exploring new implementations and considering system upgrades to make the most of these technologies," says Jason Bremner, research vice president, IT Consulting and Systems Integration Services at IDC. "With Salesforce, organizations seek to improve operational efficiency and profitability by actively tracking a project's ability to meet objectives and timelines across engagements."

Acceptance of IT Services Delivery Models in the Middle East, Türkiye, and Africa, 2025

Eric Samuel — Sat, 06 Dec 2025 05:00:00 GMT

This IDC study is based on the findings of IDC's Europe, Middle East, and Africa IT Services Survey, 2025, with a specific focus on the Middle East, Türkiye, and Africa. It provides actionable insights for IT service providers seeking to refine their delivery models, AI adoption strategies, and cloud service offerings to meet enterprise expectations in a rapidly transforming regional market.

The goals of the survey were to:

Understand organizational preferences for IT services delivery models across the Middle East, Türkiye, and Africa, including onsite, remote, nearshore, and offshore engagement approaches.
Assess enterprise acceptance of AI- and generative AI (GenAI)-enhanced services across key modernization and transformation activities, identifying areas of strong adoption and those requiring greater confidence or proof of value.
Evaluate decision factors influencing the viability, pricing, and perceived value of AI/GenAI-infused services, including security, ROI, quality, and cost considerations.
Explore the evolving role of AI in cloud service delivery and infrastructure management, highlighting the shift toward AI-supported models and automation-led efficiencies.

Acceptance of IT Services Delivery Models in the UAE, 2025

Eric Samuel — Sat, 06 Dec 2025 05:00:00 GMT

This IDC study is based on the findings of IDC's Europe, Middle East, and Africa IT Services Survey, 2025, with a specific focus on the UAE. It provides actionable insights for IT service providers seeking to refine their delivery models, AI adoption strategies, and cloud service offerings to meet enterprise expectations in a rapidly transforming regional market.

The goals of the survey were to:

Understand organizational preferences for IT services delivery models across the UAE, including onsite, remote, nearshore, and offshore engagement approaches.
Assess enterprise acceptance of AI- and generative AI (GenAI)-enhanced services across key modernization and transformation activities, identifying areas of strong adoption and those requiring greater confidence or proof of value.
Evaluate decision factors influencing the viability, pricing, and perceived value of AI/GenAI-infused services, including security, ROI, quality, and cost considerations.
Explore the evolving role of AI in cloud service delivery and infrastructure management, highlighting the shift toward AI-supported models and automation-led efficiencies.

GenAI Solutions Advance for Finance and Accounting and Customer Care BPO Services

Raymond Pucci — Sat, 06 Dec 2025 05:00:00 GMT

This IDC Survey presents results from a survey that queried worldwide enterprises that use, or are planning to use, GenAI technology for finance and accounting and customer care business process outsourcing (BPO) services from a third-party managed services provider. Topics covered include GenAI utilization status, spending plans, business inhibitors, customer benefits, and vendor selection. The results in this document are taken from IDC's 2025 Business Process Outsourcing Services Survey.

Hardcopy Vendor Financials, 2Q25: Continuing Economic Uncertainty Results in Another Soft Quarter

Geoffrey Wilbur, Abhyuday Jampu — Sat, 06 Dec 2025 05:00:00 GMT

This IDC Market Perspective contains excerpts from public financial disclosures by leading hardcopy vendors and details the impact of inflation, economic uncertainty, and other issues facing hardcopy vendors on performance and forecasts.

"In the second quarter, business and consumer confidence remained soft in the wake of U.S. tariffs and weak global economic factors, resulting in another slow quarter for the hardcopy market. At the same time, a strengthening yen, particularly when compared with the U.S. dollar, resulted in a foreign exchange environment that suppressed yen-denominated revenue, causing the market to appear worse than it actually was. Improving exchange rates will result in more representative results in the third quarter, though market weakness is expected to continue into 2026." — Geoffrey Wilbur, research manager, Imaging, Printing, and Document Solutions at IDC

IT Services Priorities of Organizations in Saudi Arabia, 2025

Mufasir Yousuf — Sat, 06 Dec 2025 05:00:00 GMT

This IDC Survey is based on IDC's EMEA IT Services Survey, conducted in August 2025. The report focuses on results from Saudi Arabia, analyzing key insights and exploring the strategic priorities of Saudi organizations. It covers topics such as:

Business reinvention drivers and enablers
Digital revenue and offerings
Modernization and transformation initiatives
Outcomes from IT strategic initiatives
Application modernization focus and challenges
AI/GenAI and technology adoption
External IT services spending trends
Drivers of IT services increase/decrease
IT provider selection criteria

Measuring value from IT engagements

Success Factors for Digital Business Strategy Consulting Services in 2025

Erin Hichman — Sat, 06 Dec 2025 05:00:00 GMT

This IDC Tech Buyer Presentation outlines key factors driving successful use of digital business strategy consulting services, based on feedback gathered from organizations that recently partnered with external services providers on digital business strategy initiatives. The presentation provides insights into the role that services providers can play for organizations looking for advice on how to leverage digital technologies to achieve strategic business goals. The presentation then explores what organizations should look for when considering engaging with a services vendor, including impactful vendor attributes, expected outcomes, benefits achieved, and key stakeholders involved in digital business strategy services engagements, based on IDC's 2025 Worldwide Digital Business Strategy Consulting Services Buyer Perception Survey.

2025 European IT Services Survey: Key Takeaways

Matthew Wilkins — Fri, 05 Dec 2025 05:00:00 GMT

This IDC Survey presentation analyzes key results from IDC’s EMEA IT Services Survey, conducted in August 2025. IDC interviewed European leaders to explore their perceptions, strategies, and opinions regarding IT services and corporate ambitions and strategies. The insights presented in this report focus on modernization and transformation initiatives, the IT services spending outlook, service provider selection criteria, application modernization, and AI.

IDC MarketScape: Worldwide Enterprise Governance, Risk, and Compliance Services 2025–2026 Vendor Assessment

Bill Latshaw — Fri, 05 Dec 2025 05:00:00 GMT

This IDC study highlights the shift from static GRC controls to agile, integrated, and AI-enabled operating models. It evaluates vendors on their ability to deliver holistic resilience, unify risk and compliance, and leverage automation and analytics, guiding organizations to select partners that support rapid decision-making, transparency, and trusted reporting in a dynamic threat landscape.

"In a world where disruption is constant and cyberthreats multiply, organizations cannot remain reactive. Companies must make the choice to transform their enterprise GRC into a unified, AI-driven force for resilience, rapid decision-making, and trusted accountability across their lines of business. The ever-changing and confused future demands nothing less." — Bill Latshaw, research director, Worldwide Business Consulting Services at IDC

BPO Services Market Moves Forward on Spending Plans and Tech Priorities Despite Business Concerns, 2025

Raymond Pucci — Thu, 04 Dec 2025 05:00:00 GMT

This IDC Survey surveyed worldwide enterprises that use, or are planning to use, business process outsourcing (BPO) services for finance and accounting, customer care/service, and procurement functions from a third-party managed services provider. Topics covered include enterprise business priorities, concerns and inhibitors, technology initiatives, and vendor selection criteria. The results in this document are taken from IDC's 2025 Business Process Outsourcing Services survey.