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Digital Business Services Priorities of Organizations in Türkiye, 2026 – Part 2

Eren Eser — Mon, 27 Jul 2026 04:00:00 GMT

This IDC study was conducted to provide IT services providers in Türkiye with actionable guidance on:

Identifying and prioritizing technology investment areas, including automation, artificial intelligence, and data systems, within organizations in Türkiye
Enabling clear ROI measurement and rapid value delivery by understanding client expectations for payback periods and project governance
Supporting operational excellence through data management, agentic workflows, and business resilience strategies
Addressing workforce and talent challenges by bridging digital and AI skill gaps, reducing project delays, and leveraging AI for workforce transformation

The report provides insights into:

The evolving investment priorities and modernization needs of organizations in Türkiye
Best practices for ROI assessment and operational transformation
Strategies for talent development, workforce capability building, and project acceleration

Expanding Enterprise Intelligence: IDC’s Future Enterprise Planning Guide

Stewart Bond — Mon, 27 Jul 2026 04:00:00 GMT

This IDC Tech Buyer Presentation provides tech leaders guidance on key considerations for their organization’s enterprise intelligence. Leaders will find steps on framework and strategy, developing key goals and objectives, assessing capabilities, and pursuing ways to fill any gaps. Strategic planning can help modern businesses develop and deliver intelligence to the right decision-makers in a timely fashion. The full value of data is realized only when it is used in business activities, delivering required business outcomes that are driven and informed by data.

IDC finds that many organizations’ struggles with AI implementations are driving a shift toward concentrating investments on data. Enterprise intelligence strategy is key in these efforts to achieve AI-ready data. “Enterprise intelligence relies on data for analytics and decision-making, but definition and context, including relevance, are required to ensure the right data is being used, “ says Stewart Bond, vice president, Data Intelligence and Integration Software Research at IDC. “The foundation of enterprise intelligence is data intelligence. Intelligence about data supports and informs every data-driven learning, analytics, decision, action, and outcome.”

IDC Survey Spotlight: Can IT Service Providers Fill the Gap in Asia/Pacific’s Agentic AI Platform Strategy?

Souganth Manjhiparambil — Mon, 27 Jul 2026 04:00:00 GMT

This IDC Survey Spotlight discusses the market preferences for different agentic AI platform strategies adopted by organizations in Asia/Pacific. It discusses the reasons organizations build self-assembled multivendor platforms, standardize on a single vendor’s platform, or remain undecided about a platform strategy. It further discusses the budget and talent risk concerns associated with these strategies, and the resulting opportunities for IT service providers across implementation partnership, systems integration, and managed and support services.

IDC Survey Spotlight: How Are Enterprises Upgrading the Edge to Support AI and ML Workloads?

Olga Yashkova — Mon, 27 Jul 2026 04:00:00 GMT

This IDC Survey Spotlight highlights the results of IDC’s 2025 EdgeView Survey. Enterprises know that not all of their edge locations are ready for AI. IDC’s 2025 EdgeView Survey (n = 800) asked enterprise IT leaders what it will take to run AI and ML workloads at the edge, and the answers point to a buildout most organizations are not equipped to handle alone. IDC believes colocation will play an increasingly important role in enabling faster deployment of accelerator-heavy edge AI workloads, while enterprises modernize their distributed infrastructure footprints.

IDC Survey Spotlight: Where Do Organizations Stand on GenAI in Customer Care BPO?

Sreenivas Duvvuri Venkata — Mon, 27 Jul 2026 04:00:00 GMT

This IDC Survey Spotlight examines the state of GenAI adoption across customer care–related business process outsourcing (BPO). It leverages data from IDC’s Worldwide Business Process Outsourcing Survey, July 2025, with input collected from IT and business executives across the world. Of these, 180 respondents were responsible for customer care BPO. The document also highlights GenAI spend allocation across adoption stages.

IDC Survey: Connected But Exposed — Redefining OT Security Priorities in Industrial Operations for 2026

Gunjan Bassi — Mon, 27 Jul 2026 04:00:00 GMT

This IDC Survey looks at how industrial operators across the manufacturing, energy and utilities, and chemical sectors are approaching OT cybersecurity services in 2026, covering security maturity, architecture decisions, and investment priorities. Industrial connectivity is expanding faster than the security frameworks built to manage it. OT security governance and program structure have matured significantly across industrial operations, but persistent gaps in IT-OT alignment, asset visibility, and resilience readiness continue to slow the transition to more integrated security operations.

IDC Survey: U.S. Enterprise XR Survey, 2026 Training

Ramon T. Llamas — Mon, 27 Jul 2026 04:00:00 GMT

IDC's U.S. Enterprise XR Survey, 2026 Training draws on IDC's XR Commercial Survey, fielded among U.S. professionals who used a VR, MR, AR, or ER headset for work in 1Q26, narrowed to those who named workforce training on company-specific processes, hard- and soft-skill simulations included, as their primary use case.

The study covers which headsets this group has standardized on and how many hours a week they spend in one, how far their deployments have progressed and how much of the workforce those programs reach, how training software is acquired (in-house, through a partner, or off the shelf) and where it runs, and how expected outcomes such as skill retention, error reduction, productivity, and collaboration compare with what organizations report once programs are underway.

Headset makers, software vendors, and the integrators and L&D partners between them can use it to see how enterprise training XR is structured today.

Motive Vision 2026: Key Takeaways as Physical Operations Enter the AI Era

Aly Pinder — Mon, 27 Jul 2026 04:00:00 GMT

This IDC Market Note highlights IDC's perspective and key takeaways from Motive's Vision 26 event, with specific insights into the aftermarket and field service management.

"As service fleets and physical operations enter the AI era, the real competitive edge is not in flashy features," says Aly Pinder Jr, research vice president, Aftermarket Services Strategies at IDC. "It is in building a data foundation that transforms vehicles from passive assets into intelligent, proactive engines of growth."

Dedicated Managed Hosting: Seven Forces Reshaping a Resilient Market

Olga Yashkova — Fri, 24 Jul 2026 04:00:00 GMT

Dedicated managed hosting is emerging as a strategic priority for enterprises navigating complex regulatory, performance, and sustainability demands, areas where hyperscale public cloud consistently falls short. Seven forces are reshaping the market: security and compliance, automation, hybrid/multicloud integration, AI workloads, resilience, SME adoption, and sustainability. As the market broadens beyond large enterprises, providers that deliver managed hybrid outcomes, deep compliance, and workload-specific expertise will hold a durable competitive advantage that hyperscalers cannot easily replicate.

“As enterprises redefine IT priorities, dedicated managed hosting is not just resilient; it is becoming the strategic backbone for compliance, performance, and sustainable growth.” —Research Manager Olga Yashkova, IDC

Market Forecast: United Arab Emirates IT Services Market Forecast, 2026–2030

Eric Samuel — Fri, 24 Jul 2026 04:00:00 GMT

This IDC study presents the five-year forecast for the United Arab Emirates (UAE) IT services market across its three primary markets and 11 foundation markets. IDC projects spending to grow from $4.19 billion in 2025 to $6.16 billion in 2030 at an 8.0% CAGR, led by managed services as sovereign cloud buildout, AI operationalization, and government programs reshape demand.

Growth is not linear: momentum softens to a trough in 2026 as geopolitical caution and unresolved AI ROI questions defer discretionary spending, before demand reaccelerates through the back half of the forecast as sovereign and hyperscale cloud capacity comes online and enterprises move from evaluation to deployment.

The market’s composition is also shifting structurally toward recurring consumption. Managed services is the fastest-growing and, by 2030, the largest primary market, converting the cloud buildout and an increasingly operational regulatory regime into run-and-operate demand; project-oriented work grows more slowly as standardized cloud and SaaS platforms reduce the need for bespoke integration and development.

The durability of this recovery rests on execution, not sentiment: national programs including UAE Vision 2031, Abu Dhabi Economic Vision 2030, and Dubai Economic Agenda (D33) anchor sustained project investment, but talent shortages are already delaying initiatives and will determine which providers capture the coming wave of AI-led demand.

“The UAE IT services market is entering a structural shift: as sovereign cloud and AI infrastructure move from buildout to run-and-operate, managed services will cross half the market opportunity by 2030, redefining where provider value is created,” says Eric Samuel, associate research director, IT Services, IDC.