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IDC Survey Spotlight: Which Types of AI Do Organizations Worldwide Use and Plan to Use for Application Development, Testing, and Management?

Peter Marston — Wed, 04 Nov 2026 05:00:00 GMT

This IDC Survey Spotlight provides a worldwide view on enterprise usage and planned usage of various types of AI to support application development, testing, and management. The document contains data from IDC's Application Services Survey, which was completed in August 2025. IDC's Worldwide Intelligent Application Services practice conducted this survey to understand enterprise preferences for utilizing AI as part of and to augment application services. The overall goal of the survey was to identify how organizations' preferences around application development and life cycle management are evolving through the utilization of AI and how application service providers can align their service offerings to address varied customer needs.

"Application SPs should understand how buyer organizations are approaching using AI as part of application life cycle management to better support evolving customer needs as well as maintain deeper customer relationships in an increasingly competitive environment," explained Pete Marston, worldwide intelligent application services, IDC.

IDC PeerScape: Practices to Successfully Optimize Network Consulting Engagements

Leslie Rosenberg — Mon, 02 Nov 2026 05:00:00 GMT

This IDC PeerScape examines five practices drawn from interviews with technology leaders at 12 organizations in sports, retail, banking, insurance, utilities, healthcare, consumer goods, travel, media, manufacturing, government, and higher education. It is written for CIOs, IT directors, network architects, and IT sourcing leaders who buy or renew network consulting services.

"Buyers that get the most from network consulting govern the engagement rather than simply purchase it," states Leslie Rosenberg, research vice president, Network Life Cycle and Infrastructure Services, IDC. "They name the team, define the outcome, size the scope deliberately, and expect ideas they did not ask for."

IDC Survey: European Digital Skills Development in the AI-Enabled Workplace

Amy Loomis, Ph.D., Gina Smith, Ph.D, Leonardo Freitas — Mon, 02 Nov 2026 05:00:00 GMT

This IDC Survey examines how well European organizations prepare their workforce for AI-enabled work, and whether the worldwide link between workforce skills and AI returns holds in Europe. Drawing on IDC's April 2026 Future of Work Survey (n = 474 in Europe), it compares European results with the worldwide total and looks at how country, company size, and AI maturity shape workforce preparation. It finds that Europe trails the world on every dimension of preparation, most visibly on culture and leadership support, largely because fewer European organizations have reached the mature stages of AI adoption.

"Skills are what separate organizations that earn returns from AI from those that do not, and in Europe the gap is less about training budgets than about leadership, culture, and the structures that turn training into new ways of working," said Leonardo Freitas, senior research manager, Employee Experience at IDC.

Practices to Successfully Modernize Hybrid IT Infrastructure Leveraging Consulting and Integration Services

Leslie Rosenberg — Mon, 02 Nov 2026 05:00:00 GMT

This IDC PeerScape examines five practices technology leaders use to modernize hybrid IT infrastructure in partnership with consulting and integration partners. It is written for CIOs, IT directors, architects, and infrastructure managers who plan, fund, or govern these programs. After reading, you can sequence your own program and avoid the pitfalls peers reported. Vendors are anonymized. For IDC's evaluation of providers, see IDC MarketScape: Worldwide Hybrid IT Infrastructure Consulting and Integration Services 2025 Vendor Assessment (IDC #US53312825, April 2025, with an updated version to come in April 2027).

"Leaders who succeed with hybrid IT treat the partner, either a global systems integrator or infrastructure equipment manufacturer, as an accelerator, not a substitute for ownership. They assess first, place each workload deliberately, measure cost from day 1, and invest as much in people and cadence as in platforms to ensure outcomes are achieved successfully," says Leslie Rosenberg, research vice president, Network Life Cycle and Infrastructure Services, IDC.

Business Consulting Services Banner Book

Nadia Ballard, Mukesh Dialani, Lars Goransson, Eric Newmark — Fri, 30 Oct 2026 04:00:00 GMT

This IDC Pivot Table banner book includes data for the business consulting services category from IDC's Services Path 2026 program.

The Services Path program provides comprehensive data and guidance on the mind and journey of services buyers. The global markets in these documents cover business-oriented and technology-oriented professional services and outsourcing, managed, and engineering services, including:

Application testing/digital assurance/quality engineering services
Business consulting services
Customer care business process services
Customer experience services
Digital business transformation professional services
Digital engineering and operational technology services (DEOT)
Employee experience management services
Enterprise intelligence services
Environmental, social, and governance (ESG) business services
HR and talent management outsourcing services
IT consulting and systems integration services
Managed cloud services
Procurement business process services
Talent acquisition outsourcing services

Coverage includes adoption; budgeting trends; purchasing preferences and attitudes; pricing and contract options; friction points related to selection, contracting, and managing delivery; and detailed customer satisfaction ratings for vendors. The program also examines what buyers are seeking from the "service company of the future" and where and how service providers must change to meet customers' future needs.

HR and Talent Management Outsourcing Services Banner Book

Nadia Ballard, Mukesh Dialani, Lars Goransson, Eric Newmark — Fri, 30 Oct 2026 04:00:00 GMT

This IDC Pivot Table banner book includes data for the HR and talent management outsourcing services category from IDC's Services Path 2026 program.

Application testing/digital assurance/quality engineering services
Business consulting services
Customer care business process services
Customer experience services
Digital business transformation professional services
Digital engineering and operational technology services (DEOT)
Employee experience management services
Enterprise intelligence services
Environmental, social, and governance (ESG) business services
HR and talent management outsourcing services
IT consulting and systems integration services
Managed cloud services
Procurement business process services
Talent acquisition outsourcing services

IDC Market Glance: EMEA AI-Fueled Workspace, 3Q26

Leonardo Freitas, Gala Spasova — Fri, 30 Oct 2026 04:00:00 GMT

This IDC Market Glance is a taxonomy document intended to visually depict a concise current-state view of the AI-fueled workplace ecosystem in EMEA. It maps the vendors across three layers: building management, workforce enablement, and services. IDC's take is that European specialists are redrawing the regional map, and that digital sovereignty and ownership changes now shape how buyers should evaluate vendors.

Market Analysis Perspective: Japan Digital Infrastructure Strategies, 2026

Yukihisa Hode, Masashi Ando — Fri, 30 Oct 2026 04:00:00 GMT

本プレゼンテーションは、国内ITインフラ市場、AIインフラ市場、ITインフラストラクチャサービス市場、およびハイパーコンバージドシステム市場に関連する2025年の市場動向、ユーザー企業の動向、および2026年～2030年の予測を提供する。IDCでは、国内ITインフラ市場予測を年間情報提供サービスとして提供している。このサービスでは、ハードウェア、ソフトウェア、サービスを横断する国内ITインフラ市場の動向と市場規模を調査・分析するとともに、AIインフラなどの関連市場についても併せて調査と分析を行い報告している。

Tech Leader Survey Spotlight: Is AI Running Payer IT Operations Yet, or Is It Still a Pilot?

Inci Kaya — Fri, 30 Oct 2026 04:00:00 GMT

This Tech Leader Survey Spotlight presents data from IDC's January 2026 AI and Cloud-Native Software Delivery Survey. It provides directional guidance based on 31 healthcare payer respondents. While nearly half of respondents were based in the United States, the survey was fielded globally.

Health plans are displaying widespread AI activity, but with thin production levels. Software delivery initiatives that involve AI are approximately two-thirds in prototyping or R&D and one-third in production. This sentiment is repeated in engineering teams that work on the experimentation phase more than production phase, though IT service desk is emerging as a strong exception, with a growing number of examples in production.

The main barriers to shifting from pilots to production are ownership, skills, and regulation rather than ROI. Regulations and compliance is the most-cited significant or critical challenge, followed by unclear ownership of AI responsibilities (i.e., who owns each AI pilot project and how decisions are made to go forward or not) and the skills gap. Such barriers inevitably delay legacy modernization plans, leaving them in the experimentation phase.

Application Testing/Digital Assurance/Quality Engineering Services Banner Book

Nadia Ballard, Mukesh Dialani, Lars Goransson, Eric Newmark — Thu, 29 Oct 2026 04:00:00 GMT

This IDC Pivot Table banner book includes data for the application testing, digital assurance, and quality engineering services category from IDC’s Services Path 2026 program.

Application testing/digital assurance/quality engineering services
Business consulting services
Customer care business process services
Customer experience services
Digital business transformation professional services
Digital engineering and operational technology services (DEOT)
Employee experience management services
Enterprise intelligence services
Environmental, social, and governance (ESG) business services
HR and talent management outsourcing services
IT consulting and systems integration services
Managed cloud services
Procurement business process services
Talent acquisition outsourcing services

Coverage includes adoption; budgeting trends; purchasing preferences and attitudes; pricing and contract options; friction points related to selection, contracting, and managing delivery; and detailed customer satisfaction ratings for vendors. The program also examines what buyers are seeking from the “service company of the future” and where and how service providers must change to meet customers’ future needs.