rssservices https://my.idc.com/rss/2809.do IDC RSS alerts Artificial Intelligence Usage to Support Application Services — Worldwide Regions https://my.idc.com/getdoc.jsp?containerId=US54144825&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Survey Spotlight provides a worldwide regions view on enterprise sentiments for using artificial intelligence (AI), across regions, to support application services. The document contains data from IDC's <I>Application Services Survey,</I> which was completed in August 2025. IDC's Worldwide Intelligent Application Services practice conducted this survey to understand enterprise preferences for utilizing AI as part of and to augment application services. The overall goal of the survey was to identify how organizations' preferences around application development and life-cycle management, across regions, are evolving through utilization of AI and how application service providers can align their services offerings to address varied customer needs. </P><P>"Application services providers should understand how buyer organizations across regions are approaching using AI as part of application life-cycle management to better support evolving customer needs as well as maintain deeper customer relationships in an increasingly competitive environment," explained Pete Marston, research director, Worldwide Intelligent Application Services at IDC.</P> IDC Survey Spotlight Wed, 07 Jan 2026 05:00:00 GMT Peter Marston IDC Market Glance: UAE Services, 4Q25 https://my.idc.com/getdoc.jsp?containerId=META53385525&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Glance provides an overview of the UAE services vendor landscape segmented by 3 primary markets (project-oriented services, managed services, and support services) and the 15 IDC services foundation markets in our services taxonomy. This IDC Market Glance shows the top 3–5 vendors by share of market revenue, as per IDC's Semiannual Services Tracker, for each of the foundation markets, as well as various other significant vendors identified by the analyst leading IDC's coverage of each foundation market.</P><P>The UAE services market represents a $5.5 billion annual revenue opportunity for services vendors. IDC tracks the revenue performance of around 100 services vendors in the UAE that are included in IDC's Semiannual Services Tracker.</P> Market Presentation Wed, 07 Jan 2026 05:00:00 GMT Eric Samuel Artificial Intelligence Usage to Support Application Services — Worldwide https://my.idc.com/getdoc.jsp?containerId=US54145025&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Survey Spotlight provides a worldwide view on enterprise sentiments for using artificial intelligence (AI) to support application services. The document contains data from IDC's <I>Application Services Survey,</I> which was completed in August 2025. IDC's Worldwide Intelligent Application Services practice conducted this survey to understand enterprise preferences for utilizing AI as part of and to augment application services. The overall goal of the survey was to identify how organizations' preferences around application development and life-cycle management are evolving through utilization of AI and how application service providers can align their services offerings to address varied customer needs. </P><P>"Application services providers should understand how buyer organizations are approaching using AI as part of application life-cycle management to better support evolving customer needs as well as maintain deeper customer relationships in an increasingly competitive environment," explained Pete Marston, research director, Worldwide Intelligent Application Services at IDC.</P> IDC Survey Spotlight Tue, 06 Jan 2026 05:00:00 GMT Peter Marston Acceptance of IT Services Delivery Models in Saudi Arabia, 2025 https://my.idc.com/getdoc.jsp?containerId=META53923425&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC study is based on the findings of IDC's <I>Europe, Middle East, and Africa</I> <I>IT Services Survey, 2025</I>, with a specific focus on Saudi Arabia. It provides actionable insights for IT service providers seeking to refine their delivery models, AI adoption strategies, and cloud service offerings to meet enterprise expectations in a rapidly transforming regional market.</P><P>The goals of the survey were to:</P><UL><LI>Understand organizational preferences for IT services delivery models across Saudi Arabia, including onsite, remote, nearshore, and offshore engagement approaches.</LI><LI>Assess enterprise acceptance of AI- and generative AI (GenAI)-enhanced services across key modernization and transformation activities, identifying areas of strong adoption and those requiring greater confidence or proof of value.</LI><LI>Evaluate decision factors influencing the viability, pricing, and perceived value of AI/GenAI-infused services, including security, ROI, quality, and cost considerations.</LI><LI>Explore the evolving role of AI in cloud service delivery and infrastructure management, highlighting the shift toward AI-supported models and automation-led efficiencies.</LI></UL> Market Presentation Tue, 23 Dec 2025 05:00:00 GMT Mufasir Yousuf Document Solutions, 3Q25: Trends and Developments in Document Solutions and Scanning https://my.idc.com/getdoc.jsp?containerId=US53852725&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Presentation highlights news and reactions to some of the key document solutions software and scanning products and announcements from the third quarter of 2025. Some of the major players in the document solutions and scanning markets have launched product updates and made announcements that are helping set the pace for other players in the segment.</P> Market Presentation Tue, 23 Dec 2025 05:00:00 GMT Tim Greene, Geoffrey Wilbur Finance and Accounting Organizations Are Split Among Various Stages of GenAI Use in Business Process Services https://my.idc.com/getdoc.jsp?containerId=US54039125&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Tech Buyer Survey Spotlight provides insights from IDC's 2025  <I>Worldwide</I><I> Business Process Services </I><I>Survey</I> where finance and accounting business process services (BPS) users report their utilization status of GenAI solutions from BPS providers.</P> Tech Buyer Survey Spotlight Tue, 23 Dec 2025 05:00:00 GMT Raymond Pucci Global Innovation Summit, 2025: Schneider Electric's Evolution as an Energy Technology Partner https://my.idc.com/getdoc.jsp?containerId=EUR153961225&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Perspective analyzes Schneider Electric's positioning and messaging from the 2025 Innovation Summit in Copenhagen, in which CEO Olivier Blum reaffirmed the company's long-standing mission to advance the global energy transition. Schneider Electric outlined its continued evolution into an energy technology partner, a role that builds on its heritage in electrification, automation, and sustainability while extending its capabilities into a new era of digital and AI-enabled innovation. Schneider Electric's strategy mirrors a broader industry movement toward energy intelligence in which the convergence of software, data, and connected systems is transforming how energy is generated, managed, and consumed across industrial operations, infrastructure, datacenters, and homes. This IDC Market Perspective also discusses the implications of this evolution for technology suppliers, ecosystem partners, and enterprises pursuing net-zero, resilience, and operational efficiency objectives. It serves as a follow-up to last year's Innovation Summit. </P><P>"Schneider Electric's 2025 Innovation Summit marks a milestone in the company's transition from an electrical equipment manufacturer and energy solution provider into a full-spectrum energy technology partner," said Roberta Bigliani, group vice president, IDC. "Its integration of software, automation, and advisory capabilities sets a precedent for how industrial enterprises can operationalize sustainability through data, AI, and ecosystem collaboration."</P> IDC Perspective Tue, 23 Dec 2025 05:00:00 GMT Roberta Bigliani, Paolo Cammi, Filippo Vanara IDC MarketScape: Worldwide Supply Chain SAP Ecosystem Services 2025-2026 Vendor Assessment https://my.idc.com/getdoc.jsp?containerId=US53932725&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC study uses the IDC MarketScape model to provide an assessment of the IT consulting providers supporting supply chain management processes. This study specifically analyzed these offerings within the supply chain across the SAP ecosystem services suite. SAP continues to be one of the prominent and innovative supply chain management ecosystems and is a central player in global supply chains. The intent of this IDC MarketScape is to highlight those IT consulting firms that focus on a deep and broad set of offerings and capabilities to support supply chain management across the SAP ecosystem.</P> IDC MarketScape Tue, 23 Dec 2025 05:00:00 GMT Eric Thompson Steps to Address Enterprises' Talent-Related Challenges and Role of DEOT Service Providers https://my.idc.com/getdoc.jsp?containerId=US54053325&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Survey Spotlight highlights how enterprises are planning to address skill-related challenges and the role that digital engineering and OT (DEOT) service providers should play. As can be seen from the data, a clear shift is underway toward building AI‑enabled engineering talent internally, with organizations prioritizing upskilling their existing workforce over structural workforce changes. </P><P>The data is sourced from IDC's <I>Future Enterprise Resiliency </I><I>and Spending </I><I>Survey </I>conducted in August 2025.</P> IDC Survey Spotlight Tue, 23 Dec 2025 05:00:00 GMT Abhishek Mukherjee Strategic Road Map for Aligning Offerings of Engineering Service Provider to Tech Buyer's Demands https://my.idc.com/getdoc.jsp?containerId=US54053525&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Survey Spotlight highlights what should be service providers' strategic road map for aligning offerings with enterprises' expectations in digital engineering and operational technology (DEOT) services. The data indicates that enterprise buyers place a premium on providers with strong modern delivery capabilities (e.g., Agile, DevOps), integrated end‑to‑end service portfolios, and differentiated AI‑enabled offerings and frameworks. In contrast, elements such as talent availability, global delivery presence, and broader digital technology capabilities are viewed as baseline hygiene factors rather than true differentiators.</P><P>The data is sourced from IDC's <I>W</I><I>orldwide</I><I> Services </I><I>P</I><I>ath </I><I>S</I><I>urvey</I> conducted in August and September 2025.</P> IDC Survey Spotlight Tue, 23 Dec 2025 05:00:00 GMT Abhishek Mukherjee