rssservices https://my.idc.com/rss/2809.do IDC RSS alerts Acceptance of IT Services Delivery Models in Saudi Arabia, 2025 https://my.idc.com/getdoc.jsp?containerId=META53923425&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC study is based on the findings of IDC's <I>Europe, Middle East, and Africa</I> <I>IT Services Survey, 2025</I>, with a specific focus on Saudi Arabia. It provides actionable insights for IT service providers seeking to refine their delivery models, AI adoption strategies, and cloud service offerings to meet enterprise expectations in a rapidly transforming regional market.</P><P>The goals of the survey were to:</P><UL><LI>Understand organizational preferences for IT services delivery models across Saudi Arabia, including onsite, remote, nearshore, and offshore engagement approaches.</LI><LI>Assess enterprise acceptance of AI- and generative AI (GenAI)-enhanced services across key modernization and transformation activities, identifying areas of strong adoption and those requiring greater confidence or proof of value.</LI><LI>Evaluate decision factors influencing the viability, pricing, and perceived value of AI/GenAI-infused services, including security, ROI, quality, and cost considerations.</LI><LI>Explore the evolving role of AI in cloud service delivery and infrastructure management, highlighting the shift toward AI-supported models and automation-led efficiencies.</LI></UL> Market Presentation Tue, 23 Dec 2025 05:00:00 GMT Mufasir Yousuf Document Solutions, 3Q25: Trends and Developments in Document Solutions and Scanning https://my.idc.com/getdoc.jsp?containerId=US53852725&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Presentation highlights news and reactions to some of the key document solutions software and scanning products and announcements from the third quarter of 2025. Some of the major players in the document solutions and scanning markets have launched product updates and made announcements that are helping set the pace for other players in the segment.</P> Market Presentation Tue, 23 Dec 2025 05:00:00 GMT Tim Greene, Geoffrey Wilbur Finance and Accounting Organizations Are Split Among Various Stages of GenAI Use in Business Process Services https://my.idc.com/getdoc.jsp?containerId=US54039125&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Tech Buyer Survey Spotlight provides insights from IDC's 2025  <I>Worldwide</I><I> Business Process Services </I><I>Survey</I> where finance and accounting business process services (BPS) users report their utilization status of GenAI solutions from BPS providers.</P> Tech Buyer Survey Spotlight Tue, 23 Dec 2025 05:00:00 GMT Raymond Pucci Global Innovation Summit, 2025: Schneider Electric's Evolution as an Energy Technology Partner https://my.idc.com/getdoc.jsp?containerId=EUR153961225&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Perspective analyzes Schneider Electric's positioning and messaging from the 2025 Innovation Summit in Copenhagen, in which CEO Olivier Blum reaffirmed the company's long-standing mission to advance the global energy transition. Schneider Electric outlined its continued evolution into an energy technology partner, a role that builds on its heritage in electrification, automation, and sustainability while extending its capabilities into a new era of digital and AI-enabled innovation. Schneider Electric's strategy mirrors a broader industry movement toward energy intelligence in which the convergence of software, data, and connected systems is transforming how energy is generated, managed, and consumed across industrial operations, infrastructure, datacenters, and homes. This IDC Market Perspective also discusses the implications of this evolution for technology suppliers, ecosystem partners, and enterprises pursuing net-zero, resilience, and operational efficiency objectives. It serves as a follow-up to last year's Innovation Summit. </P><P>"Schneider Electric's 2025 Innovation Summit marks a milestone in the company's transition from an electrical equipment manufacturer and energy solution provider into a full-spectrum energy technology partner," said Roberta Bigliani, group vice president, IDC. "Its integration of software, automation, and advisory capabilities sets a precedent for how industrial enterprises can operationalize sustainability through data, AI, and ecosystem collaboration."</P> IDC Perspective Tue, 23 Dec 2025 05:00:00 GMT Roberta Bigliani, Paolo Cammi, Filippo Vanara IDC MarketScape: Worldwide Supply Chain SAP Ecosystem Services 2025-2026 Vendor Assessment https://my.idc.com/getdoc.jsp?containerId=US53932725&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC study uses the IDC MarketScape model to provide an assessment of the IT consulting providers supporting supply chain management processes. This study specifically analyzed these offerings within the supply chain across the SAP ecosystem services suite. SAP continues to be one of the prominent and innovative supply chain management ecosystems and is a central player in global supply chains. The intent of this IDC MarketScape is to highlight those IT consulting firms that focus on a deep and broad set of offerings and capabilities to support supply chain management across the SAP ecosystem.</P> IDC MarketScape Tue, 23 Dec 2025 05:00:00 GMT Eric Thompson Steps to Address Enterprises' Talent-Related Challenges and Role of DEOT Service Providers https://my.idc.com/getdoc.jsp?containerId=US54053325&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Survey Spotlight highlights how enterprises are planning to address skill-related challenges and the role that digital engineering and OT (DEOT) service providers should play. As can be seen from the data, a clear shift is underway toward building AI‑enabled engineering talent internally, with organizations prioritizing upskilling their existing workforce over structural workforce changes. </P><P>The data is sourced from IDC's <I>Future Enterprise Resiliency </I><I>and Spending </I><I>Survey </I>conducted in August 2025.</P> IDC Survey Spotlight Tue, 23 Dec 2025 05:00:00 GMT Abhishek Mukherjee Strategic Road Map for Aligning Offerings of Engineering Service Provider to Tech Buyer's Demands https://my.idc.com/getdoc.jsp?containerId=US54053525&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Survey Spotlight highlights what should be service providers' strategic road map for aligning offerings with enterprises' expectations in digital engineering and operational technology (DEOT) services. The data indicates that enterprise buyers place a premium on providers with strong modern delivery capabilities (e.g., Agile, DevOps), integrated end‑to‑end service portfolios, and differentiated AI‑enabled offerings and frameworks. In contrast, elements such as talent availability, global delivery presence, and broader digital technology capabilities are viewed as baseline hygiene factors rather than true differentiators.</P><P>The data is sourced from IDC's <I>W</I><I>orldwide</I><I> Services </I><I>P</I><I>ath </I><I>S</I><I>urvey</I> conducted in August and September 2025.</P> IDC Survey Spotlight Tue, 23 Dec 2025 05:00:00 GMT Abhishek Mukherjee The Value of Counterintuitive Thinking https://my.idc.com/getdoc.jsp?containerId=US53960325&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Perspective explains the benefits and methods for encouraging counterintuitive thinking, along with tools and advice to make it work in almost any environment. Ignoring red flags, deferring to conformity, and misplaced optimism can cause leaders to make bad decisions. To combat that, consider counterintuitive thinking. Counterintuitive thinking has been very successful in the technology realm. It helps break through ingrained assumptions, encourages innovative solutions, and fuels disruptive progress in how problems are solved, products are designed, and organizations are structured. A variety of strategies enable teams to discover solutions that may not emerge from conventional logic. To organize and focus the process, consider deploying one of the dozens of tools available. These tools, which often employ AI to suggest alternative pathways, are quite diverse. Some have cross-functional capabilities, while others tend to focus on a subset of processes.</P><P>"Practicing counterintuitive thinking can be the difference between a run-of-the-mill solution that will provide reasonable results and an innovative solution that will make a big difference in terms of time to market, profitability, customer satisfaction, feature engagement, or anything else that's important to the business," said Karen D. Schwartz, adjunct research advisor with IDC's IT Executive Programs (IEP).</P> IDC Perspective Tue, 23 Dec 2025 05:00:00 GMT Karen D. Schwartz, Marc Dowd, Bill Latshaw, Adam Resnick 2025年 地方創生とデジタル変革に向けたサービスプロバイダーの取り組み https://my.idc.com/getdoc.jsp?containerId=JPJ52157325&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>本調査レポートは、人口減少や産業衰退といった構造的課題に直面する国内地域市場に対し、デジタル技術を活用して課題解決や活性化を図る、地方創生支援における主要なサービスプロバイダーの事業者動向を分析したものである。特に主要プレイヤー間では、地域市場における個別企業/組織の支援に留まらない、地域経済のエコシステム全体の変革に向けた取り組みが進んでいる。</P><P>IDC Japan、Software & Servicesのシニアリサーチマネージャーである植村 卓弥は「地方創生の支援への取り組みは、近年の主要サービスプロバイダーに共通する戦略の方向性である、労働集約型からアセットベースへのビジネスモデルの転換、あるいはリソース不足への対応といった取り組みの推進に向けた重要な「試行の場」となっている」と述べている。</P> Market Perspective Mon, 22 Dec 2025 05:00:00 GMT Takuya Uemura, Masaru Muramatsu EPAM Innovation Day 2025 — AI Made Real https://my.idc.com/getdoc.jsp?containerId=US53948725&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Perspective discusses EPAM Innovation Day 2025 that showcased how enterprises can move beyond AI hype to deliver real, measurable business impact. Through hands-on demos, industry panels, and new governance tools, EPAM emphasized scaling AI from pilots to enterprisewide solutions, focusing on productivity, responsible adoption, and cross-industry transformation. The event highlighted practical strategies, partnerships, and frameworks to ensure AI delivers substantive value, especially in complex sectors like life sciences, healthcare, and industrials.</P><P>"We've entered the AI era, but the real revolution lies in turning hype into measurable impact where open systems, aligned people, and purposeful data transform experimentation into execution. The future of AI depends on making it real, not just possible. The challenge isn't just adopting AI; it's making it matter." — Bill Latshaw, research director, Worldwide Business Consulting Services, IDC</P> Market Perspective Mon, 22 Dec 2025 05:00:00 GMT Bill Latshaw, Mukesh Dialani, Erin Hichman, Nimita Limaye