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Copperberg’s Parts & After Sales Business Platform: From Operational Backbone to Revenue Engine

Aly Pinder — Tue, 28 Apr 2026 04:00:00 GMT

This IDC Market Note highlights Copperberg’s Parts & After Sales Business Platform event held in Birmingham, United Kingdom. The event explored some of the key trends and best practices in service parts management and the aftermarket, enabling organizations to not only improve efficiency within operations but also explore revenue opportunities.

KubeCon Europe 2026: Key Takeaways and What They Mean for Service Providers

Cyrille Chausson — Tue, 28 Apr 2026 04:00:00 GMT

This IDC Market Note examines the main trends IDC observed in KubeCon Europe 2026 and their implications for service providers. IDC finds that Kubernetes is moving beyond infrastructure management toward AI operations, distributed inference, and sovereign cloud-native delivery. This report highlights how this shift is changing demand, with growing emphasis on governance, observability, cost control, and reusable service IP. It also outlines the priorities for service providers seeking to build differentiated, scalable offers in the European market.

IDC Survey Spotlight: How Are Service Provider Selection Criteria Evolving in Europe?

Matthew Wilkins — Mon, 27 Apr 2026 04:00:00 GMT

This IDC Survey Spotlight analyzes the evolution of the criteria used by European organizations to select their strategic IT services supplier. The analysis is based on IDC’s EMEA IT Services Survey, conducted in August 2025.

Japan IT Infrastructure Services Forecast by Service Type and Infrastructure Type, 2026–2030

Mimei Ito — Mon, 27 Apr 2026 04:00:00 GMT

This IDC presentation provides the market forecast for the Japan IT infrastructure services market as of February 2026.

The market size is broken down by customer type, service type, and infrastructure type, providing a quantitative market forecast through 2030 and analyzing the factors driving market expansion or contraction.

"Investment in IT infrastructure optimization and the expansion of AI infrastructure deployment will drive the growth of the IT infrastructure services market," says Mimei Ito, research manager for Software, Services, and IT Spending at IDC Japan.

This is the English translation of the Japanese document (IDC #JPJ53501326).

PwC's Strategic Direction: Managed Services and the Shift to Agentic AI in Europe

Mon, 27 Apr 2026 04:00:00 GMT

This IDC Market Perspective analyzes PwC's strategic direction following the company's March 2026 EMEA Analyst Summit in London, with a focus on the firm's expansion of managed services, platform-enabled delivery, and the integration of agentic AI into the company's operating model.

PwC is repositioning toward long-term, outcome-driven service relationships, where value is delivered through continuous operations rather than discrete projects. This reflects broader market shifts, as enterprises increasingly seek partners capable of operating and optimizing AI-enabled processes at scale.

IDC examines how PwC's investments in platforms, AI governance, and industry-specific capabilities support this transition, particularly in the European context, where regulatory complexity and sovereignty considerations remain key factors shaping client demand.

"PwC's strategy reflects a broader structural shift in the services market, where the focus is moving from delivering transformation to operating it. Managed services are becoming the primary mechanism through which AI-driven value is realized, particularly as agentic AI enables more autonomous and scalable delivery models. In this context, differentiation depends less on access to technology and more on the ability to combine platforms, governance, and domain expertise to deliver sustained, measurable outcomes. PwC's emphasis on trust, operational delivery, and industry context positions the company well, particularly in Europe, where regulatory complexity and risk considerations remain central to client decision-making." — Jennifer Thomson, associate vice president, Global Services Insights, IDC

IDC Market Glance: Business Consulting Services, 2Q26

Bill Latshaw — Fri, 24 Apr 2026 04:00:00 GMT

This IDC Market Glance is a taxonomy document intended to visually depict a concise current-state view of the worldwide business consulting services market. This market continues to evolve as consulting firms transform delivery models using AI-enabled platforms and agentic workflows. At the same time, leading providers are strengthening their positions through acquisitions and targeted capability investments.

Business executives, product managers, and market insights or analyst relations professionals can use this information to understand the structure of the overall market or ecosystem. The data is also useful to assess market, business, and partnership opportunities and to help identify where their organization fits into the competitive landscape.

IDC Market Glance content is current on the date it is published. The representative content contained in this presentation reflects a qualitative snapshot that is regularly refreshed. Company logos are illustrative only and do not reflect an exhaustive view of the market.

Workday Innovation Summit 2026: Uncovering the New Agentic Operating Model

Mickey North Rizza — Fri, 24 Apr 2026 04:00:00 GMT

Workday held its 2026 Innovation Summit in Napa, California, on April 22and 23. The Innovation Summit brought forward Workday's continued emphasis on AI by automating more work, designing new processes, and delivering more intuitive experiences. Workday's latest chapter brings more innovation around AI, including Workday AI teammates (agents) that cut across the Workday platform and the Workday applications.

IDC Market Glance: 中国数智化转型解决方案市场，1Q26

Lianfeng Wu — Wed, 22 Apr 2026 04:00:00 GMT

本IDC Market Glance报告聚焦于中国数智化解决方案市场的整体发展趋势，涵盖数智化服务、数智业务应用、应用开发平台、数据与大模型平台以及数智基础设施等关键领域。同时，报告重点关注企业核心数智化套件与行业数智化应用的融合创新，以及智能体与AI原生应用开发平台等新兴能力。这些由数据与AI驱动的解决方案正加速融入企业核心业务流程，并不断延伸至产业链上下游的合作伙伴与客户生态体系，推动组织实现端到端的智能化运营与价值创造。

シーイーシーのITモダナイゼーション支援の戦略と動向

Masaru Muramatsu — Wed, 22 Apr 2026 04:00:00 GMT

本調査レポートでは、独立系システムインテグレーターであるシーイーシー（本社所在地：東京都渋谷区）が、中期経営計画の注力事業の一つとするマイグレーションサービスを含むITモダナイゼーション支援の動向と戦略の最新状況について考察している。

シーイーシーは、データ・AI（Artificial Intelligence）の活用を含むデジタルビジネス化の進展に伴う需要の変化を捉え、「マイグレーション」から顧客のビジネス成果の創出に資する「統合型のモダナイゼーション支援」へのサービス深化を進めている。「シーイーシーの今後の成長戦略の実行において、価値創出型のITモダナイゼーション支援ベンダーとしてのリポジショニングに向けたブランディング戦略、および自社ケイパビリティの提供価値への換言とメッセージングが鍵となる」とIDC Japan、Software, Services, and IT spendingのシニアリサーチアナリストである村松大は述べている。

IDC’s Worldwide Quarterly Industrial Printer Tracker Taxonomy, 2026

Tue, 21 Apr 2026 04:00:00 GMT

This IDC study provides a comprehensive overview of and definitions for IDC’s Industrial Printer Tracker. The definitions provided in this document represent the scope of IDC’s industrial printer (IP) hardware research. This taxonomy outlines market segmentations and measurement methodologies for IP, including classification by technology, vendor, geography, and revenue metrics.

“IDC’s worldwide industrial printer taxonomy presents a standardized and detailed framework of the IP market. The taxonomy document serves as a guideline to better understand and use IDC’s IP research,” said Krystal Khaw, senior data analyst, Worldwide Trackers at IDC.