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IDC ProductScape: Worldwide Enterprise Planning, Budgeting, and Forecasting Applications, 2026

Megha Kumar — Thu, 30 Apr 2026 04:00:00 GMT

The IDC ProductScape offers a comprehensive guide on the key functionalities of enterprise planning, budgeting, and forecasting applications, featuring products from Anaplan, Board, Epicor, IBM, insightsoftware, OneStream, Oracle, Planful, Prophix, SAP, Strata Decision Technology, Vena, Workday, and Unit4. The status of each functionality is categorized as fully supported, partially supported, partner provided, road map, or not supported, aiding technology purchasers in quickly identifying which vendors align with their changing requirements.

Microsoft Agent 365: The Control Plane for Operationalizing Agents for Day 2 and Beyond

Archana Venkatraman — Wed, 29 Apr 2026 04:00:00 GMT

This IDC Market Perspective analyzes the importance of agent observability, governance, and security in operationalizing agentic AI. Agent 365’s greatest value lies in making agents visible, governable, and operationally manageable at scale. For Microsoft, the opportunity is to position Agent 365 not simply as a security layer, but as the operational system of control for the agent era.

“Agent 365’s core value is that it gives ITOps and security teams a unified control plane to observe, govern, and secure agents as they move into production. Its strongest differentiation is to make agent activity visible, traceable, and manageable in ways that reduce operational risk, strengthen trust, and support confident business adoption,” said Archana Venkatraman, senior research director, Observability, AIOps, and Cloud Governance, IDC Europe.

Solvares Group Acquires More-IQ: Innovation to Drive Field Service Scheduling Optimization and Resolution

Aly Pinder — Wed, 29 Apr 2026 04:00:00 GMT

This IDC Market Note explores the recent acquisition of More-IQ by Solvares Field Service and its broader relevance to the field service market.

Sourcing Strategies for Organizations when Utilizing Managed Cloud Services

David Tapper — Wed, 29 Apr 2026 04:00:00 GMT

This IDC Tech Buyer Presentation examines organizational sourcing strategies in utilizing managed service providers (SPs) and partner ecosystems, particularly public cloud providers, when using managed cloud services. This presentation will provide organizations, whether they currently utilize these services or are considering using these services, with a blueprint for developing an optimal sourcing strategy when selecting managed SPs for managed cloud services.

Key factors analyzed in determining what shapes the underpinnings of an optimal sourcing strategy for managed cloud services includes the changing structure in the community of managed SPs, alternatives for managed cloud services with public cloud providers, strategic partnership requirements enabling transformation to cloud, the role of managed SPs in supporting public clouds, sourcing strategies and challenges in using public cloud providers for managed public cloud services, key capabilities requirements for managed cloud services, and criteria in down selecting managed SPs for managed cloud services. This presentation also provides organizations with a framework of building blocks as guidelines to select the right managed SPs for services that are centered on factors which organizations emphasize as critical, including: determining optimal bundling requirements, controlling and optimizing value of partnership-based managed cloud services, defining means of achieving value expectations, ensuring availability of critical capabilities, having access to key resources in optimizing financial management, and requiring critical support to ensure operational excellence.

“Organizations looking to utilize managed SPs for managed cloud services need to carefully assess the providers that organizations are considering across a wide array of issues with the goal of building a sourcing strategy that balances achieving critical business and IT objectives with the degree of risk that firms are willing to take in handing over the management, continuous support and control of their technology environments to a third-party service provider. Factors that organizations need to consider when developing a sourcing strategy for managed SPs must include clearly defining the roles and responsibilities of both managed SPs and partners used to support provisioning of managed cloud services, ensuring that managed SPs can deliver the value required, requiring that managed SPs utilize strategic capabilities needed to meet SLAs as well as business and IT goals, ensuring that the managed SP utilizes FinOps in optimizing financial management and expecting managed SPs to incorporate robust governance.” — Program VP David Tapper, Outsourcing and Managed Cloud Services, IDC

2026年国内ITサービスベンダーの海外ビジネス戦略と日系企業のグローバル展開支援

Tatsuhiro Soga, Masaru Muramatsu — Tue, 28 Apr 2026 04:00:00 GMT

国内ITサービス市場は、企業のITモダナイゼーションやAI（Artificial Intelligence）活用への支出拡大を背景に成長基調にあるが、長期的には総人口の減少による経済規模の縮小によって、市場成長の鈍化も懸念される。このため、国内ITサービスベンダーにとって海外ビジネスの拡大は、次なる市場機会の候補となり得るが、大手グローバルベンダーの存在など留意すべき事項もある。

「国内ITサービスベンダーは、欧米やインドの大手ITサービスベンダーと正面から競うのではなく、重点市場を特定した上で、ドメインやソリューションに特化した高付加価値なサービスを訴求すべきである。加えて、持続的成長には、自律性の高いガバナンスモデルの構築と、迅速な意思決定を可能とする運営体制の構築が重要となる」と、IDC Japan、Software, Services, and IT Spendingのリサーチアナリストである曽我龍宏は述べている。

Copperberg’s Parts & After Sales Business Platform: From Operational Backbone to Revenue Engine

Aly Pinder — Tue, 28 Apr 2026 04:00:00 GMT

This IDC Market Note highlights Copperberg’s Parts & After Sales Business Platform event held in Birmingham, United Kingdom. The event explored some of the key trends and best practices in service parts management and the aftermarket, enabling organizations to not only improve efficiency within operations but also explore revenue opportunities.

Enterprise SaaS Vendors Accelerating Shift to Cloud Application Platforms

Jason Bremner, Jennifer Thomson — Tue, 28 Apr 2026 04:00:00 GMT

The enterprise SaaS market is undergoing a vendor-driven transformation toward cloud application platforms, reshaping services delivery models and competitive dynamics.

This shift also introduces new risks, including increased vendor dependency, compressed transformation timelines, and growing complexity in governing AI-driven operations across multiple platforms.

The rise of agentic AI further reinforces this transition, introducing new models of interaction and orchestration across SaaS platforms. "Providers that adapt their operating models, invest in AI and proprietary assets, and align with outcome-based delivery will be best positioned to succeed in this evolving landscape," says Jennifer Thomson, associate VP, global services insights, IDC.

Hardcopy Vendor Financials, 4Q25: Vendors Close Tumultuous Calendar Year with Mixed Results

Geoffrey Wilbur, Abhyuday Jampu — Tue, 28 Apr 2026 04:00:00 GMT

This IDC Market Perspective contains excerpts from public financial disclosures by leading hardcopy vendors and details the impact of inflation, economic uncertainty, and other issues facing hardcopy vendors on performance and forecasts.

"In the fourth quarter, the print market remained relatively steady, with vendors posting mixed results, as business and consumer confidence remained soft in the face of an uncertain economic and geopolitical environment. With the Middle East War and DRAM shortages making headlines in early 2026, print vendors can expect the market to remain challenging into at least the middle of the year." — Geoffrey Wilbur, research manager, Imaging, Printing, and Document Solutions at IDC

KubeCon Europe 2026: Key Takeaways and What They Mean for Service Providers

Cyrille Chausson — Tue, 28 Apr 2026 04:00:00 GMT

This IDC Market Note examines the main trends IDC observed in KubeCon Europe 2026 and their implications for service providers. IDC finds that Kubernetes is moving beyond infrastructure management toward AI operations, distributed inference, and sovereign cloud-native delivery. This report highlights how this shift is changing demand, with growing emphasis on governance, observability, cost control, and reusable service IP. It also outlines the priorities for service providers seeking to build differentiated, scalable offers in the European market.

IDC Survey Spotlight: How Are Service Provider Selection Criteria Evolving in Europe?

Matthew Wilkins — Mon, 27 Apr 2026 04:00:00 GMT

This IDC Survey Spotlight analyzes the evolution of the criteria used by European organizations to select their strategic IT services supplier. The analysis is based on IDC’s EMEA IT Services Survey, conducted in August 2025.