target audience: TECH BUYER  Publication date: Sep 2024 - Document type: IDC Perspective - Doc  Document number: # US52596824

Assistants, Advisors, and Agents: Defining Support Systems for New Work Models

By: 

  • Amy Loomis, Ph.D.
  • Mickey North Rizza
  • Hayley Sutherland
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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Making Sense of AI-Enabled Systems

  • Situation Overview

    • AI-Centric Applications (Versus AI-Noncentric)

    • Key Definitions

    • Assistants — Applications That Support Specific Tasks

    • Advisors — Applications That Provide Insight Based on Synthesized Data

    • Agents — Applications That Act Autonomously

    • Copilots — Applications That Assist, Advise, and Act as Agents

    • Comparing Capabilities

    • Figure: Comparing Capabilities Across AI Support Functions

    • Table: Comparing Use Cases Across AI Support Functions

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Synopsis