target audience: TECH SUPPLIER  Publication date: Sep 2024 - Document type: Market Perspective - Doc  Document number: # US52517824

The Unfolding of UC&C Solutions for Employee and Customer Engagement

By: 

  • Jitesh Gera
  • Denise Lund
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Content

List of Tables

List of Figures



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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Go-to-Market Strategies Define Success in UC&C

  • New Market Developments and Dynamics

    • Introduction

    • Growth Struggles

    • Commoditization of the UC&C Market

    • Adoption Status and Pace

    • Difficult Economic Climate

    • Emerging Signs of Opportunities

    • Figure: Importance of Contact Center Capabilities Within a UC&C Solution

    • Unmet Needs

    • Figure: Benefits Expected Out of Investments in a UC&C Solution in the Next 12–18 Months

    • Growing Interest Among Enterprises to Consolidate Communication Platforms

    • Relevance of Telephony in Communications and Collaboration Continues to Grow

    • Integrated UC-CC Platforms Are the Future of Business Communications

    • Figure: UC&C Platform Bifurcates to Better Address Business Outcomes

    • Table: UC&C Vendors and Their Approaches to Integrated UC and Contact Center Capabilities

  • Advice for the Technology Supplier and Services Provider

  • Learn More

    • Related Research

    • Synopsis