target audience: TECH BUYER  Publication date: Feb 2024 - Document type: IDC Perspective - Doc  Document number: # US51830224

Driving Government Customer-Focused IT Innovation with Design Thinking

By: 

  • Marc Strohlein
  • Thom Rubel
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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Driving Government Customer-Focused IT Innovation with Design Thinking

  • Situation Overview

    • Defining Design Thinking

    • Problem First

    • Idea First

    • People First

    • Choosing an Approach

    • Why and When to Use Design Thinking in Government

    • Approaches to Design Thinking and Government Examples

    • Stage 1: Observation and Empathy

    • Stage 2: Defining the Challenge

    • Stage 3: Ideation — From Broad to Narrow

    • Stage 4: Prototyping

    • Stage 5: Testing

    • Getting Started with Design Thinking

  • Advice for the Technology Leader

    • Conclusion

  • Learn More

    • Related Research

    • Synopsis