target audience: TECH BUYER  Publication date: Mar 2024 - Document type: IDC Perspective - Doc  Document number: # US51665724

Leadership and Skills for GenAI Era: From Front Line to Back Office

By: 

  • Anu Mehta
  • Bill Latshaw
  • Gina Smith, PhD
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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Leadership and Skills for GenAI Era

  • Situation Overview

    • Figure: Business Outcomes to Achieve from GenAI Initiatives in the Next 18 Months

    • Table: A Year of GenAI Announcements

    • Impact of GenAI on Productivity and Change Management

    • Targeted GenAI Tools

    • Impact of GenAI on Knowledge Work

    • Figure: Promising GenAI Use Cases

    • Impact of GenAI on Frontline Work

    • Figure: Technologies to Support and Engage Frontline Workers

    • Impact of GenAI on Skills Development

    • Figure: GenAI Use in Training

    • Figure: Use Cases for GenAI-Powered Training in 2024

  • ADVICE FOR THE TECHNOLOGY BUYER

  • Learn More

    • Related Research

    • Synopsis