Utilities Smart Customer Operations Quarterly Update: July–September 2024

Executive Snapshot

• Figure: Utilities Smart Customer Operations Quarterly Update, July–September 2024

New Market Developments and Dynamics

• Situation Overview

• Business Environment, 3Q24

• Demand and Prices

• Oil Prices

• Figure: Brent Oil Price and WTI Crude Oil Price Trends 12-Month Hindsight, October 2023–September 2024

• Electricity Prices

• Figure: Electricity Prices in Major European Power Exchanges, October 2023–September 2024

• Figure: U.S. Average Actual Residential Electricity Prices, October 2023–September 2024

• M&As, Agreements, Reorganizations, and Major Business Developments, 3Q24

• GIP, Stonepeak bid for Singapore Power's 40% Stake in Jemena

• Centrica Acquires ENSEK and its Digital Platform, Ignition

• EDF, Octopus Energy Launch Electrify Britain

• Octopus Energy to Deliver 100,000 "Zero Bills" Homes

• Customer Care and Billing, 3Q24

• EWE, powercloud Extend Cooperation by Five Years

• Water Authority of Fiji Deploys Gentrack on AWS to Drive Business Transformation

• Kraken Technologies Acquires Energetiq

• ENSEK Acquires Zoa to Expand Tech Offering to Utilities

• Oracle, AWS Join for Strategic Partnership

• Customer Engagement, 3Q24

• E.ON Next Partners With Amber to Revolutionize Energy Consumption

• Residential PG&E Customers to Access Electricity Usage Data From Apple Home App

• Customers Reduce Energy Use During Heat Wave

• British Gas, Mixergy "Pay Homeowners to Switch on"

• Smart Metering, 3Q24

• Croatia's HEP to Install Smart Meters

• Indian Smart Metering Contract for Communication Modules Awarded

• Polish Enea to Install 273,000 Smart Meters in 2025

• 500,000 Smart Meters for Kuwait's Phase 2 Rollout

• Mitsubishi Electric Delivers Head-End System to Taipower

• Yorkshire Water Awards 1.3 Million Smart-Meter Rollout

• Australia's South East Water Deploys Smart Water Meters

• Genus Shipped Smart Ultrasonic Water Meters to Australia

• LoRaWAN for Water Submetering in 27,000 Swedish Apartments

• Trilliant, Sense Partner on Edge Intelligence for AMI

• CEFC Makes Loan Commitment to Intellihub for Smart Meters

• Major Flexibility, EV, and Battery Energy Storage Projects, 3Q24

• ENGIE Starts Construction of Battery Parks in Belgium

• Harmony Energy to Build BESS in France

• Australian Datacenter Project Taps GE Vernova for BESS

• chargEV Unveils BESS for EV Charging Infrastructure

• Vattenfall InCharge Wins Tender in the Netherlands

• Siemens, E.ON Collaborate on Fast-Charging Systems

• EDF Trials Bidirectional Charging for Solar Panels in the U.K.

• Kaluza, Mitsubishi Corporation Launch JV in Japan

• Energy-Efficiency and Water Conservation Initiatives and Sustainability Projects (Including Smart Cities), 3Q24

• TRENDE Launches Commercial P2P Energy Trading Service

• Schneider Electric Launches AI-Powered HEM Feature

• Digital Transformation, 3Q24

• Kraken Signs Champion Energy as First U.S. Client for Its Customer Solution

• Solstice Energy Expands Partnership With Gentrack

• Essent Uses the Eliq Energy Insights Platform

• Yu Energy Extends Partnership With Gentrack

• Kraken Technologies Opens Clean Tech Superhub

• Siemens Xcelerator Partner Ecosystem Adds IFS

• Beebop.ai Secures $5.5 Million for VPP Technology

• Siemens' EnergyIP Renamed to Gridscale X Meter Data Management

• Utilities and GenAI, 3Q24

• DEWA Adopts Microsoft Copilot

• Deloitte, AWS Work on GenAI, Quantum Computing

• Accenture Launches Custom LLM Models on Nvidia AI Foundry

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