IDC FutureScape: Worldwide Imaging, Printing, and Document Solutions 2024 Predictions

IDC FutureScape Figure

• Figure: IDC FutureScape: Worldwide Imaging, Printing, and Document Solutions 2024 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

• Summary of External Drivers

• Predictions: Impact on Technology Buyers

• Prediction 1: By 2025, Two-Thirds of Enterprise Organizations Will Leverage GenAI to Assist in All Phases of Print Services Vendor Evaluation and Contract Negotiations

• Associated Drivers

• IT Impact

• Guidance

• Prediction 2: With Nearly All Global Enterprises Formally Rightsizing Their Print Fleets for Their Reimagined Office by 2027, It Will Materially Change the Usage of At Least 55% of the Print Installed Base

• Associated Drivers

• IT Impact

• Guidance

• Prediction 3: By 2027, Global Enterprises Will Seek to Shift 10% of Their Fleet Acquisitions to Remanufactured or Refurbished Devices

• Associated Drivers

• IT Impact

• Guidance

• Prediction 4: By 2026, 60% of Enterprises Will Have Print-Related Carbon Offsetting Goals

• Associated Drivers

• IT Impact

• Guidance

• Prediction 5: By 2025, 50% of Enterprises Will Leverage AI-Infused Solutions to Track Real-Time Device Usage and Network-Level Behavior to Augment Dashboard Reporting Through Cloud-Based Print Management Systems

• Associated Drivers

• IT Impact

• Guidance

• Prediction 6: By 2026, Global Enterprises Will Specifically Target Print Technologies and Services for Several Measures to Reduce Spending by Up to 30%

• Associated Drivers

• IT Impact

• Guidance

• Prediction 7: Spurred by Recent Supply Chain Challenges, 55% of 2024 Contract Renewals with Global Firms Will Spell Out New SLA Requirements and Penalties for Failure to Meet Equipment Delivery Commitments

• Associated Drivers

• IT Impact

• Guidance

• Prediction 8: By 2027, 40% of Companies Will Adopt a New Sourcing Model for Print Technologies and Services to Better Support Their Shift to an Increasingly Digital Business Operation

• Associated Drivers

• IT Impact

• Guidance

• Prediction 9: By 2026, Generative Design Will Drive 20% of All 3D Print/Additive Manufacturing Production

• Associated Drivers

• IT Impact

• Guidance

• Prediction 10: By 2028, 90% of Production Printing and Packaging Environments Will Employ AI Tools in Daily Operations

• Associated Drivers

• IT Impact

• Guidance

Advice for Technology Buyers

External Drivers: Detail

• AI Everywhere — Generative AI Takes the Spotlight

• The Drive to Automate — Maximizing Efficiency and New Opportunities

• Economic Uncertainty — IT Malaise and Market Volatility

• Global Supply Chain Resiliency — Push for Diversification

• The Digital Business Imperative — Competitiveness and Outcomes

• Shifting Tech Regulatory Landscape — Navigating Risk and Opportunity

• Operationalization of ESG — Measuring and Implementing Sustainability

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• Related Research