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  • Current: IDC Perspective: How Live Service Games Raise CSAT and Drive Additional Revenue by Pushing the Customer Experience Envelope

 target audience: TECH BUYER  Publication date: Oct 2023 - Document type: IDC Perspective - Doc  Document number: # US51215423

IDC Perspective: How Live Service Games Raise CSAT and Drive Additional Revenue by Pushing the Customer Experience Envelope

By:  Lewis Ward

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: How and Why Live Service Games Push the Customer Experience Envelope

  • Situation Overview

    • Figure: IDC's Future of Customer Experience Framework

    • Implications of the Technology

    • Alignment with Broader Business Outcomes

    • Top Investment Priorities

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Synopsis