target audience: TECH SUPPLIER  Publication date: Jul 2023 - Document type: Taxonomy - Doc  Document number: # US50988523

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2023: Telecommunications

By: 

  • Paul Hughes
  • Courtney Munroe
  • Ahmad Latif Ali
  • Peter Chahal
  • John Byrne
  • Ghassan Abdo
  • Ajeet Das
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Content

List of Tables

List of Figures



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Table of Contents


  • IDC's Worldwide Digital Transformation Taxonomy

    • Figure: Digital Transformation Primary Segments for Telecommunications

  • Digital Transformation Taxonomy Changes for 2023

    • Table: Summary of Communications Service Provider Use Case Changes in 2023

  • Taxonomy Overview

    • Understanding and Using IDC's Digital Transformation Taxonomy

  • Definitions

    • Telecommunications and DX

    • Digital Mission: Support and Enable Diverse, Connected Communities

    • Strategic Priority: Agile Networking

    • Figure: Agile Networking: Programs and Use Cases

    • Agile Networking Program: Network Virtualization

    • Table: Use Case Detail for Network Virtualization

    • Agile Networking Program: Multi-Access Edge Computing

    • Table: Use Case Detail for Multi-Access Edge Computing

    • Agile Network Program: Network as a Service

    • Table: Use Case Detail for Network as a Service

    • Strategic Priority: Automated Network Operations

    • Figure: Automated Network Operations: Programs and Use Cases

    • Automated Network Operations Program: Orchestration, Provisioning, and Activation

    • Table: Use Case Detail for Orchestration, Provisioning, and Activation

    • Automated Network Operations Program: Resource Management and Product Catalog

    • Table: Use Case Detail for Resource and Product Catalog Management

    • Automated Network Operations Program: Service Assurance (Fault/Performance/AI/ML)

    • Table: Use Case Detail for Service Assurance (Fault/Performance/AI/ML)

    • Strategic Priority: Monetization (BSS) and Partner Management (PRM)

    • Figure: Monetization and Partner Management: Programs and Use Cases

    • Monetization (BSS) and Partner Management (PRM) Program: Convergent Charging and Policy

    • Table: Use Case Detail for Convergent Charging and Policy

    • Monetization (BSS) and Partner Management (PRM) Program: Dynamic Pricing and Rating

    • Table: Use Case Detail for Dynamic Pricing and Rating

    • Monetization (BSS) and Partner Management (PRM) Program: Revenue Assurance and Fraud Management

    • Table: Use Case Detail for Revenue Assurance/Fraud Management

    • Monetization (BSS) and Partner Management (PRM) Program: Wholesale Interconnect

    • Table: Use Case Detail for Wholesale Interconnect

    • Monetization (BSS) and Partner Management (PRM) Program: Partner Management

    • Table: Use Case Detail for Partner Management

    • Strategic Priority: Customer Experience Management

    • Figure: Customer Experience Management: Programs and Use Cases

    • Customer Experience Management Program: Omni-Channel Experience

    • Table: Use Case Detail for Omni-Channel Experience

    • Customer Experience Management Program: Customer Journey Management

    • Table: Use Case Detail for Customer Journey Management

    • Customer Experience Management Program: Customer Retention

    • Table: Use Case Detail for Customer Retention

    • Customer Experience Management Program: Augmented Customer Support

    • Table: Use Case Detail for Augmented Customer Support

  • Learn More

    • Related Research

    • Synopsis