target audience: TECH BUYER  Publication date: Jun 2024 - Document type: IDC Perspective - Doc  Document number: # US50881423

Voice of the Customer — A Look at Metrics and KPIs

By:  Lou Reinemann

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Content

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: A Look at Voice of the Customer Metrics

  • Situation Overview

    • Figure: Most Important Metrics to Assess Performance Related to Customer Experience Initiatives

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Synopsis