Utilities Smart Customer Operations Quarterly Update: January-March 2024

Executive Snapshot

• Figure: Executive Snapshot: Utilities Smart Customer Operations Quarterly Update, January–March 2024

New Market Developments and Dynamics

• Situation Overview

• Energy Efficiency

• Business Environment, 1Q24

• Figure: Worldwide Real GDP Growth Forecasts by Region, 2024

• Demand and Prices

• Oil Prices

• Figure: Brent Oil Price and WTI Crude Oil Price Trends 12-Month Hindsight, April 2023–March 2024

• Electricity Prices

• Figure: Electricity Prices in Major European Power Exchanges, April 2023–March 2024

• Figure: U.S. Average Actual Residential Electricity Prices, April 2023–March 2024

• M&As, Agreements, Reorganizations, and Major Business Developments, 1Q24

• Vale Buys Remaining 45% Stake in Alianca Energia for $541 Million

• EDF Acquires Solar PV, Battery Installer

• Italy's Terna Unveiled Investment Plan Guided by Twin Transition

• Italy's A2A Signs $1.3 billion Deal With Enel's e-distribuzione

• Enaon: A New Name in Greece's Gas Distribution Market

• Britain's National Grid ESO Announces Name of Future System Operator

• Customer Care and Billing, 1Q24

• Gentrack Invests to Enhance and Globally License Amber's Solutions

• Kaluza, Jumptech Partner to Simplify Energy Hardware Installations

• Customer Engagement, 1Q24

• PSEG Long Island Expands Partnership With Bidgely to Build Energy-Efficiency Program

• Salesforce Launches Clean Energy Program Management

• Smart Metering, 1Q24

• Rhode Island Energy to Deploy 530,000 Smart Meters

• Xcel Energy Starts 200,000 Smart Meter Rollout in North and South Dakota

• ECG Replacing 450,000 Old Meters in the Accra West Region

• Cyprus 400,000 Smart Meter Rollout Set to Go Ahead

• Romania's 3 Retele Electrice DSOs Launch 300,000 Smart Meter Tender

• Alt HAN Smart Metering Rollout in Britain

• Italgas Rolls Out First 20,000 Nimbus H-Ready Smart Meters

• Severn Trent Creating a Smart Water Hub in Central England

• Spain's Aqualia to Smarten Water Meters With NB-IoT Connectivity

• Essex & Suffolk Water Advances Smart Meter Rollout

• Major Flexibility, EV, and Battery Energy Storage Projects, 1Q24

• PG&E, Kaluza, and Wallbox to Deliver EV Charging and V2X Program in California

• Portugal's REN to Pioneer Transmission Connected EV Charging

• Vattenfall Investing in EV Charging Infrastructure

• Vattenfall InCharge Collaborates to Create 35,000 New Public Charging Points

• E.ON Opens eMobility Test and Innovation Center in Germany

• Siemens Prepares One of Portugal's Tallest Buildings for the Future of eMobility

• EnergyHub, Toyota North America Partner on Grid Balancing Program

• Energy-Efficiency and Water Conservation Initiatives and Sustainability Projects (Including Smart Cities), 1Q24

• Siemens's Enlighted, Zumtobel Group Partner to Advance Smart Building Solutions

• EDF Invests in Spotr to Accelerate Housing's Decarbonization

• Digital Transformation, 1Q24

• Engineering Chooses Microsoft Azure for the new Neta Open Suite

• Honeywell, NXP Semiconductors to Enhance Building Energy Management

• Kraken Technologies Acquires Berlin Tech Disruptor Kwest

• NERC CIP Created Opportunities for The Power Sector to Use Cloud Technology

• Bixia Expands Trading Operations With Hansen Technologies

• EPV Expands Utilization of Hansen's Trading Solution

• Utilities and GenAI, 1Q24

• Deloitte Acquires OpTeamizer

• Capgemini Partners With Mistral AI

• EY, ServiceNow to Provide Solutions for GenAI Compliance, Governance, and Risk Management

• MIT LIDS Awarded Funding for GenAI for Smart Grid Modelling

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• Synopsis