Worldwide and U.S. IT Outsourcing Services Forecast, 2024–2028

IDC Market Forecast Figure

• Figure: Worldwide IT Outsourcing Services Spending Snapshot

Executive Summary

Advice for Service Providers

Market Forecast

• Worldwide IT Outsourcing Services Forecast by Region

• Table: Worldwide IT Outsourcing Services Spending by Region, 2021–2028 ($M)

• Figure: Worldwide IT Outsourcing Services Spending Growth Rates by Region, 2022–2028

• U.S. IT Outsourcing Services Spending Forecast

• Table: U.S. IT Outsourcing Services Spending, 2021–2028 ($M)

• Market and Industry Trends

Market Context

• Drivers and Inhibitors

• Drivers

• Ensuring Agile Business Operations

• Simplify and Standardize IT

• Inhibitors

• Quality of Service

• Lack of Service Provider Knowledge Specific to a Firm's Industry/Domain Expertise

• Significant Market Developments

• Figure: New Factory Model for Managed Cloud Services

• Figure: New Operating Model for Managed Cloud Services

• Figure: Move to System-Centric Managed Services

• Figure: Managed Cloud Services: Matrix Management

• Strategic Messages for Managed SPs

• Changing Deal Dynamics of Worldwide Managed Cloud Services for ITO

• Changes from Prior Forecast

• Table: Worldwide IT Outsourcing Services Spending, 2019–2028: Comparison of April 2023 and April 2024 Forecasts ($B)

• Figure: Worldwide IT Outsourcing Services Spending, 2019–2028: Comparison of April 2023 and April 2024 Forecasts

Market Definition

• Exceptions and Exclusions

Methodology

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• Related Research