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 target audience: TECH BUYER  Publication date: Feb 2023 - Document type: IDC Perspective - Doc  Document number: # US50081423

Lessons from the Southwest Airlines Meltdown: How Services Can Help Modernize Enterprise Intelligence Systems

By:  Jennifer Hamel

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Lessons from the Southwest Airlines Meltdown — How Services Can Help Modernize Enterprise Intelligence Systems

  • Situation Overview

    • Figure: Future of Intelligence Framework

    • Southwest Airlines: A Wake-up Call to Enterprise Intelligence Laggards

    • How Services Support Enterprise Intelligence System Modernization

    • Figure: Top 10 Enterprise Intelligence Solution Adoption Challenges

    • Top Investment Priorities

    • Figure: Planned Enterprise Intelligence Service Line Investments by IT Leaders in the Next 12 Months

    • Alignment With Broader Business Outcomes

    • Figure: Most Sought-After Enterprise Intelligence Services Provider Characteristics Among Business Leaders

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Synopsis