How Will GenAI Impact VOC Programs and Applications

Executive Snapshot

• Figure: Executive Snapshot: GenAI and Voice of the Customer

Situation Overview

• What Is All This Buzz About?

• Potential of Advancements and New Outcomes for VOC

• For VOC Listening

• For VOC Analyzing

• For VOC Acting

• Challenges and Headwinds of GenAI in VOC

Advice for the Technology Buyer

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• Related Research

• Synopsis