target audience: TECH SUPPLIER Publication date: May 2023 - Document type: Market Forecast - Doc Document number: # US49161723
Worldwide and U.S. Business Process Outsourcing Services Forecast, 2023–2027
Content
List of Tables
List of Figures
Related Links
Table of Contents
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IDC Market Forecast Figure
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Figure: Worldwide Business Process Outsourcing Services Spending Snapshot
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Executive Summary
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Advice for Service Providers
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Market Forecast
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Worldwide Business Process Outsourcing Services Spending Forecast by Region
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U.S. Business Process Outsourcing Services Spending Forecast
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Table: Worldwide Business Process Outsourcing Services Spending by Region, 2017–2027 ($M)
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Table: U.S. Business Process Outsourcing Services Spending, 2017–2027 ($M)
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Worldwide BPO Services Spending by Key Horizontal
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Table: Worldwide Business Process Outsourcing Services Spending by Key Horizontal, 2017–2027 ($M)
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U.S. BPO Services Spending by Key Horizontal
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Table: U.S. Business Process Outsourcing Services Spending by Key Horizontal, 2017–2027 ($M)
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Market Context
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Drivers and Inhibitors
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Drivers
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Cost Management
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Need for Greater Agility and Operational Efficiencies
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Desire to More Closely Link IT with Business Performance
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Access to New Skills and Technology
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Inhibitors
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Loss of Control (Business Processes and Data Quality)
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Significant Market Developments
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Changes from Prior Forecast
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Table: Worldwide Business Process Outsourcing Services Spending, 2017–2027: Comparison of May 2022 and May 2023 Forecasts ($M)
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Table: U.S. Business Process Outsourcing Services Spending, 2017–2027: Comparison of May 2022 and May 2023 Forecasts ($M)
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Figure: Worldwide Business Process Outsourcing Services Spending, 2017–2027: Comparison of May 2022 and May 2023 Forecasts
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Figure: U.S. Business Process Outsourcing Services Spending, 2017–2027: Comparison of May 2022 and May 2023 Forecasts
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Market Definition
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Key Horizontal Business Process Outsourcing Services
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Human Resources Business Process Outsourcing Services
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Procurement Business Process Outsourcing Services
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Finance and Accounting Business Process Outsourcing Services
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Customer Care Business Process Outsourcing Services
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Methodology
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Related Research