IDC PeerScape: Lessons Learned from Implementing Conversational AI

IDC PeerScape Figure

• Figure: IDC PeerScape: Conversational AI — Practices to Improve ROI

Executive Summary

Peer Insights

• Practice 1: Start with a Minimum Valuable Application — Then Expand

• Challenge

• Example

• Corning Credit Union

• Guidance

• Practice 2: Commit Resources Early to Leverage the Strengths of Both Humans and AI

• Challenge

• Examples

• Corning Credit Union

• American Specialty Health

• Guidance

• Practice 3: Consider Conversational AI Deployments in the Context of the Overall User Experience

• Challenge

• Example

• Helpline

• Guidance

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• Related Research