The Journey to Invisible Government Bureaucracy

Executive Snapshot

• Figure: The Journey to Invisible Government Bureaucracy

Situation Overview

• The Invisible Bureaucracy Vision: Reimagining Service Delivery, Operating, and Trust Models

• Figure: The Invisible Bureaucracy Framework

• The Road to Invisible Bureaucracy

• Figure: The Building Blocks of Invisible Bureaucracy

• Building a Holistic View of People, Businesses, and Communities

• Scaling Cognitive Systems and Processes

• Designing and Delivering People-Centric Experience Journeys

• Ensuring Accessibility and Inclusion for All

• Investing in Next-Generation Trust Services

• Expanding Collaboration with Third Parties

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• Related Research

• Synopsis