target audience: TECH BUYER  Publication date: Jul 2023 - Document type: IDC PeerScape - Doc  Document number: # EUR150941423

IDC PeerScape: Next-Generation Digital Citizen Services — Making the Bureaucracy Invisible

By: 

  • Massimiliano Claps
  • Remi Letemple
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Content

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Table of Contents


  • IDC PeerScape Figure

    • Figure: IDC PeerScape: Next-Generation Digital Citizen Services — Making the Bureaucracy Invisible

  • Executive Summary

  • Peer Insights

    • Practice 1: Address Technical and Governance Challenges to Deliver a One-Stop-Shop Experience

    • Challenge

    • Example

    • Guidance

    • Practice 2: Partner With the Private Sector for High-Volume Transactions

    • Challenge

    • Example

    • Guidance

    • Practice 3: Build Federated Services

    • Challenge

    • Example

    • Guidance

    • Practice 4: Make the Most of the Data You Already Manage

    • Challenge

    • Example

    • Guidance