target audience: TECH BUYER  Publication date: Dec 2023 - Document type: IDC MarketScape - Doc  Document number: # AP50445523

IDC MarketScape: Asia/Pacific (Excluding Japan) Smart Virtual Assistants 2023 Vendor Assessment

By: 

  • Lily Phan
  • Akshay Arun Gulhane
  • Dr. Chris Marshall Loading
  • Deepika Giri Loading

Content



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Table of Contents


  • IDC MarketScape Figure

    • Figure: IDC MarketScape: Asia/Pacific (Excluding Japan) Smart Virtual Assistants 2023 Vendor Assessment

  • IDC Opinion

    • Figure: Top Technology Investments in the Next 18 Months to Improve Employee Productivity

    • Features of a Digital Assistant

    • Essential Features

    • Advanced Features

    • Assessments of Product Features

  • IDC MarketScape Vendor Inclusion Criteria

  • Advice for Technology Buyers

    • Figure: Most Important Factors When Evaluating Potential GenAI Technology Partners

  • Vendor Summary Profiles

    • Amelia

    • Strengths

    • Challenges

    • Consider Amelia When

    • Cognigy

    • Strengths

    • Challenges

    • Consider Cognigy When

    • Creative Virtual

    • Strengths

    • Challenges

    • Consider Creative Virtual When

    • FPT

    • Strengths

    • Challenges

    • Consider FPT When

    • Kore.ai

    • Strengths

    • Challenges

    • Consider Kore.ai When

    • Leena AI

    • Strengths

    • Challenges

    • Consider Leena AI When

    • LivePerson

    • Strengths

    • Challenges

    • Consider LivePerson When

    • Oracle

    • Strengths

    • Challenges

    • Consider Oracle When

  • Appendix

    • Reading an IDC MarketScape Graph

    • IDC MarketScape Methodology

    • Market Definition

    • Strategies and Capabilities Criteria

    • Table: Key Capability Measures for Success: APEJ Smart Virtual Assistants

    • Table: Key Strategy Measures for Success: APEJ Smart Virtual Assistants

  • Learn More

    • Related Research

    • Synopsis