target audience: TECH BUYER Publication date: Feb 2023 - Document type: IDC Perspective - Doc Document number: # AP50334423
Buyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank
Table of Contents
-
Executive Snapshot
-
Figure: Executive Snapshot: Customer Experience Transformation — A Top Business Priority for Federal Bank
-
-
Situation Overview
-
Customer Experience Transformation Is a Top Business Priority for Banking and Financial Services Institutions
-
Figure: Digital Business Strategy and Transformation
-
The CX Transformation Story of Federal Bank — A Leading Private Sector Bank in India
-
Partnering for Success
-
Reinventing CX Meant Exposing the Bank to New Challenges
-
Fruits of the Team's Labor
-
Elements of Success: What Worked for Federal Bank?
-
-
Advice for the Technology Buyer
-
Approach to Modernization
-
Partner for Success
-
-
Learn More
-
Related Research
-
Synopsis
-