target audience: TECH SUPPLIER  Publication date: Jun 2023 - Document type: Market Note - Doc  Document number: # AP50324623

Unifying the Customer Experience: The Power of Omni-Channel Collaboration

By: 

  • Swathi Arunaa
  • Nikhil Batra
Add to shopping cart $2,500.00
Back to Document Abstract

Content

List of Figures



Related Links

Back to Document Abstract

Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Unifying the Customer Experience: The Power of Omni-Channel Collaboration

  • In This Market Note

  • IDC’s Point of View

    • Storms of Disruption

    • Omni-Channel Communication and Conversational Commerce

    • Figure: Customer Journey Map

    • Applications Using Conversational Commerce

    • Use Cases

    • Essential Guidance for Tech Marketing Leaders

  • Learn More

    • Related Research

    • Synopsis