target audience: TECH SUPPLIER Publication date: Sep 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US52620522
IBM Hardware Support Customer Satisfaction Results: Management and Technical Abilities
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Abstract
This IDC Survey Spotlight looks at a worldwide survey that IDC conducted in May 2024 to understand the key drivers and requirements that matter when IT buyers evaluate support contracts. Of the 1,112 customers surveyed on technical and management features, IBM came in second.