target audience: TECH BUYER Publication date: Jun 2024 - Document type: Tech Buyer Presentation - Doc Document number: # US52328524
Generative AI Use Case Taxonomy, 2024: The Utilities Industry
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Abstract
This IDC Tech Buyer Presentation highlights generative AI (GenAI) use case examples for the utilities industry. It focuses on three key macroareas: asset management, customer experience, and engagement and field services. The use cases covered include the use case description, business impact, metrics, and a short utility case study example. This provides IT and business leaders across the utilities industry with a GenAI use case playbook to drive an outcomes-based approach for GenAI use case execution.