target audience: TECH SUPPLIER Publication date: Apr 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US52004316
Survey Spotlight: Artificial Intelligence Usage to Support Application Services — Worldwide, 2024
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Abstract
This IDC Survey Spotlight provides a worldwide view on enterprise sentiments for using artificial intelligence (AI) to support application services. The document contains data from IDC's Application Services Survey, which was completed in August 2023. IDC's Worldwide Intelligent Application Services practice conducted this survey to understand enterprise preferences for utilizing AI as part of and to augment application services. The overall goal of the survey was to identify how organizations' preferences around application development and life-cycle management are evolving through utilization of AI, and how application service providers can align their services offerings to address varied customer needs.
"Application services providers should understand how buyer organizations are approaching using AI as part of application life-cycle management to better support evolving customer needs, as well as maintain deeper customer relationships in an increasingly competitive environment," explained Pete Marston, research director, IDC's Worldwide Intelligent Application Services.