target audience: TECH BUYER Publication date: Mar 2024 - Document type: Tech Buyer Presentation - Doc Document number: # US51936324
Generative AI Use Case Taxonomy: The Customer Service Function
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Abstract
This IDC Tech Buyer Presentation describes examples of key business function use cases specific to the customer service function within the IDC Generative AI Use Case Taxonomy research. IDC defines a use case as a business-funded initiative enabled by technology that delivers a measurable outcome. In this document, use cases are a mix of internally and externally facing, each with its own level of complexity, risk, data modalities, business impact, and metrics.