target audience: TECH BUYER Publication date: Nov 2024 - Document type: IDC MarketScape - Doc Document number: # US51812324
IDC MarketScape: Worldwide Digital Workplace Services 2024 Vendor Assessment
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Abstract
This IDC study assesses 16 IT service providers offering digital workplace services at a worldwide level. It is based on a comprehensive framework and a set of parameters that assess providers relative to one another and to factors expected to be most conducive to success in each market in both the short term and the long term.
"Over the years, the hybrid work model has become a central option for organizations looking to provide appropriate work-life balance to their employees. To ensure the same, digital workplace solutions have become an important aspect of the organization's strategy to drive cultural change, measure and enhance employee experience, and drive business outcomes. Digital workplace services vendors with end-to-end capabilities, strong partner ecosystem, leveraging latest technologies such as AI/ML to drive automation while keeping people at the center of their offerings will likely emerge as the preferred vendor of choice by customers." — Nishant Bansal, associate research director, IDC's Worldwide Services Research