target audience: TECH SUPPLIER Publication date: Jan 2024 - Document type: IDC Survey - Doc Document number: # US51624824
Decision Makers of Customer Experience Business Process Services Indicate Planned Investments for Content Moderation
Content
- 16 slides
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC Survey examines the extent to which buyers and decision makers of customer care business process (outsourcing) services are investing in content moderation including a view by industry, country, and company size.
Data depicted in this presentation comes from IDC's 2023 Worldwide Customer Care Business Process Services Survey, which was fielded in May and June 2023. This study surveyed over 700 global buyers and decisions makers of outsourced customer care business process services with a representation across industries, company sizes, IT/LOB roles, and job titles. Respondents were asked questions pertaining to customer care/contact center business priorities and challenges, captive/in-house versus outsourced operations, services adoption, spend and digital investments, omni-channel and cloud/SaaS adoption, CCaaS metrics, generative AI, metaverse, and gig customer experience (CX).