target audience: TECH BUYER Publication date: Dec 2024 - Document type: IDC MarketScape - Doc Document number: # US51574324
IDC MarketScape: Worldwide Aftermarket Service Life-Cycle Management Strategic Consulting 2024–2025 Vendor Assessment
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Abstract
This IDC study evaluates strategic consulting vendors in the aftermarket service life-cycle management space. It highlights the increasing importance of aftermarket services in driving revenue and customer satisfaction. The report identifies key trends, such as sustainability, AI adoption, and business model transformation. It also provides insights to help organizations select the right consulting partner for digital and business model transformation in the aftermarket sector.
"The aftermarket has evolved from a cost center to a revenue driver, demanding exceptional service outcomes. As customer expectations rise, merely meeting SLAs is no longer sufficient,” says Aly Pinder, research vice president, Aftermarket Services Strategies, IDC. “In this current disruptive landscape, aftermarket service firms will need to transform to deliver valuable experiences to secure long-term customer loyalty."