target audience: TECH BUYER Publication date: Dec 2024 - Document type: IDC MarketScape - Doc Document number: # US51574224
IDC MarketScape: Worldwide Aftermarket Service Life-Cycle Management Systems Integrators/Business Process Outsourcing 2024–2025 Vendor Assessment
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Abstract
This IDC study uses the IDC MarketScape methodology to evaluate the capabilities and strategies of IT services and business process outsourcing vendors in the aftermarket service life-cycle management sector for 2024–2025. It highlights the transformation in the aftermarket industry, emphasizing the importance of service outcomes, value, and customer experiences.
"The aftermarket is transforming rapidly, demanding enhanced value, outcomes, and experiences," says Aly Pinder, research vice president, Aftermarket Services Strategies, IDC. "Organizations must navigate talent gaps, leverage AI, and align with sustainability goals to stay relevant. Are you ready to embrace this journey and redefine your service operations?"