target audience: TECH BUYER Publication date: Nov 2024 - Document type: IDC Perspective - Doc Document number: # US51446124
AI Will Provide More Proficiency and Efficiency for Bank Employees
Content
List of Figures
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC Perspective delves into how AI is set to enhance proficiency and efficiency for bank employees by focusing on transparency, trust, and compliance. Key productivity impacts include improved customer and employee satisfaction, faster regulatory responses, and enhanced risk management. AI use cases in banking span client reporting, customer engagement, employee enablement, operations automation, and financial crime prevention. Successful AI adoption requires employee participation and comfort with new tools, which can also aid in skill development and recruitment. AI's integration into customer acquisition, onboarding, and retention processes can personalize experiences and streamline operations, ultimately driving productivity and satisfaction in the retail banking sector.
"AI will have a significant impact on retail banking by enhancing employee efficiency and customer satisfaction, but only with transparency, trust, and compliance at its core," according to Marc DeCastro, research director of Consumer Banking Digital Strategies at IDC Financial Insights.