target audience: TECH SUPPLIER Publication date: Nov 2023 - Document type: IDC Survey Spotlight - Doc Document number: # US51364623
Corrective Measures in Resolving Enterprise Dissatisfaction with Managed Service Providers
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Abstract
This IDC Survey Spotlight highlights results from the following question posed to 476 respondents from firms with 1,000+ employees across 5 countries, and several major industries, as part of IDC's 2023 Worldwide Managed Services Survey: Corrective measures — Please select the top 2 corrective measures that your company/organization believes will help improve or resolve current dissatisfaction with your managed service providers (SPs).
This IDC Survey Spotlight then assesses the impact of these enterprise expectations on the corrective measures that managed SPs need to take and provides recommendations on where managed SPs need to invest to both improve customer satisfaction and build a brand that reflects the ability of managed SPs to optimize customer satisfaction.