target audience: TECH BUYER Publication date: Apr 2023 - Document type: IDC TechBrief - Doc Document number: # US50570523
IDC TechBrief: Conversational Artificial Intelligence Solutions
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Abstract
This IDC TechBrief describes the factors involved in developing and deploying conversational AI solutions including the various technology choices and their associated use cases, benefits, risks, and other effects of implementing conversational AI within an organization to solve various use cases.
"Many organizations are starting to use conversational AI solutions across a wide range of use cases today, including customer support, IT help desk, and HR," said Dave Schubmehl, research VP, Conversational AI Tools and Technologies at IDC. "This IDC TechBrief can serve as a primer on helping CIOs, CXOs, and IT understand why conversational AI is important and why they should be putting it to use immediately to achieve improvements in ROI, customer satisfaction, and employee productivity."