target audience: TECH BUYER Publication date: Apr 2023 - Document type: IDC Perspective - Doc Document number: # US50531023
The Cost of Downtime in Datacenters and the Preventative Measures to Alleviate
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Abstract
This IDC Perspective discusses enterprises' need to keep downtime out of a mission-critical environment. Complex mission-critical applications and IT environments as a whole need to be supported differently than they have in the past.
"The complexity of infrastructure and the mission-critical workloads that reside on those systems make advanced support contracts a critical role in keeping these systems up and running and performing at their peak; vendors should be helping you get the most out of your IT investment, and these contracts are a way to bind them to that commitment," says Rob Brothers, vice president of IDC's Datacenter and Support Services.