target audience: TECH BUYER Publication date: May 2023 - Document type: IDC Perspective - Doc Document number: # US50432523
IDC Assessment: ABBYY Timeline Task Mining Software
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Abstract
This IDC Perspective analyzed ABBYY, a provider of AI-powered solutions that help customers digitally transform their business processes. Workers who are involved with case management, such as claims, lending, and underwriting, align well with Timeline's strength in case-centric process mining. ABBYY's task mining adds depth and granularity to extend process mining to identify task automation and augmentation opportunities.
"ABBYY's task mining capabilities are well suited for enterprises with an automation and process improvement strategy that relies on the combination of process and task mining. While ABBYY primarily targets process mining specialist teams, its task mining capabilities also align well with citizen developer programs," according to Maureen Fleming, program vice president, AI and Automation Research Practice at IDC.