target audience: TECH SUPPLIER Publication date: Oct 2024 - Document type: Market Analysis Perspective - Doc Document number: # US47848621
Market Analysis Perspective: Worldwide Communications Service Provider Operations and Monetization, 2024
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Abstract
This IDC Market Analysis Perspective (MAP) summarizes some of the key industry trends impacting the communications service provider (SP) operations and monetization software solution market, also known as OSS/BSS. The document includes a functional overview of the operations management and monetization solution supplier market along with an indication of some of the suppliers in the market. The document offers a perspective concerning the most relevant aspects of the operations and monetization management processes that pertain to network cloudification, network slicing, and network API monetization. The document also includes a global snapshot of the current five-year forecast and projected growth for the fulfillment, assurance, billing, and customer experience functions — the key operations and monetization management domains. The document includes insight on adoption trends and challenges associated with AI/GenAI-powered software solutions impacting customer services centered around personalization, partner management, and business process change.