target audience: TECH BUYER Publication date: Jan 2021 - Document type: IDC PlanScape - Doc Document number: # US47331820
IDC PlanScape: Forging Effective KPIs — Measuring IT's Contribution to Business Growth
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Abstract
This IDC study is the second of three PlanScape documents providing recommendations for CIOs as they enhance their organization's measurement maturity. The key performance indicators that the CIO shares should evolve as the enterprise progresses in its transformation into a digitally driven enterprise. This IDC PlanScape builds upon the basic measures that CIOs use to translate their existing metrics program into business language and to augment those metrics with an eye for supporting competitive strategies.
"CIOs, whether they know it or not, control all the knowledge that the C-suite and the board of directors need to assess and improve enterprise ability to compete, " reports Cora Carmody, adjunct analyst with IDC's IT Executive Programs (IEP). She continues, "CIOs' best demonstration of business acumen is their ability to collect and interpret standard metrics through a business lens. This knowledge will help them communicate IT's contribution to business success and prioritize improvements in the systems and services that they are responsible for — the beating heart of a successful enterprise."