target audience: TECH BUYER Publication date: Oct 2020 - Document type: Web Conference Proceeding: Tech Buyer - Doc Document number: # US46934620
Forging Effective KPIs — Best Practices for IT Leaders
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Abstract
This IDC Web Conference lays out a plan for using new digital KPIs to drive transformative IT capabilities throughout the enterprise. Participants will be empowered to use KPIs to improve internal outcomes and spark business results.
Digital transformation requires organizations to utilize new KPIs that measure their core cultural, business, process, technology, and staffing initiatives. These new KPIs can drive enterprise digital transformation throughout the enterprise — including operations, back-office, marketing, and customer-facing functions. But IDC research shows that even companies that are successfully leading transformations are challenged in getting digital capabilities fully adopted across their organizations. This IDC Web Conference reveals the following:
- Where and why new KPIs make the most difference — innovation, customer satisfaction, data capitalization, digital operations, and talent supply
- Key stakeholders for digital KPIs, and how these stakeholders can help you as a leader to improve the metrics culture in your organization
- A guide to developing the most effective KPIs to drive behaviors and enhanced business results
- Using KPIs to demonstrate business value and cultivate stronger relationships companywide