target audience: TECH BUYER Publication date: Apr 2020 - Document type: IDC Perspective - Doc Document number: # US46212119
Conversational AI in the Era of COVID-19
Content
List of Figures
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC Perspective discusses how conversational AI solutions from technology suppliers are being used by government agencies, healthcare and public health organizations, nonprofits, and businesses in virtually every industry across the globe inundated during the coronavirus pandemic.
"Conversational AI solutions have been a natural choice for disseminating health information and help businesses remain agile by increasing service availability during the coronavirus pandemic and will play a critical role in transforming customer experience, empowering employees, and enriching business insights," says Ritu Jyoti, program vice president, Artificial Intelligence Research.