target audience: TECH SUPPLIER Publication date: Mar 2024 - Document type: IDC Survey - Doc Document number: # EUR251874724
IDC Financial Insights Survey, 2023: Retail Banking, Part 1 — Strategic Options and Business Priorities in 2024
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Abstract
This IDC Survey identifies the business priorities, underlying tactical initiatives, and challenges of retail banks across the Europe, Middle East, and Africa (EMEA) region. It also highlights the degree of technological maturity of retail banks in the region. The survey covered 144 retail banks in France, Germany, Italy, Poland, Saudi Arabia, Sweden, the UAE, and the U.K.
This survey presentation further showcases the technologies and innovations that support the business goals of retail banks in EMEA. It provides a deeper understanding of the business value and digital maturity derived from ongoing technology investments.
Topics covered include the digitalization of distribution and delivery models, the personalization of customer engagements, legacy IT modernization efforts, process digitalization initiatives, the hybrid workforce, and the industry pivot toward ecosystem-enabled business opportunities.
This is the first presentation out of four from the IDC Financial Insights Survey, 2023: Retail Bankingseries.