target audience: TECH SUPPLIER Publication date: Jul 2023 - Document type: IDC Survey - Doc Document number: # EUR151029523
European Enterprise Communications and Collaboration Survey, 2023: Voice and Unified Communications Services
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Abstract
This IDC Presentation summarizes key trends around voice and unified communications (UC) services based on IDC's 2023 European Enterprise Communications and Collaboration Survey. It focuses on the current and planned use of voice and UC services by European businesses in the next two years. The presentation analyzes market trends and indicates potential growth areas by country, industry, and business size segment.
IDC's annual European Enterprise Communications and Collaboration Survey is a must-have for network and services vendors. It provides insight into the priorities and strategic intentions of network executives, offering guidance for vendors' strategy planning and market positioning. The survey covers a range of topics including WAN, hybrid networks, network infrastructure, software-defined networking (SDN), cloud, unified communications, video, contact centers, data and voice services, network life-cycle services, provider selection criteria and preferences, and trends in the telecommunications sector.
Results are provided for 16 European countries (Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Romania, Spain, Sweden, Switzerland, and the U.K.), 12 verticals (finance, manufacturing and life sciences, resources and construction, media and entertainment, professional services, transportation and logistics, energy, retail, hospitality and wholesale, government, education, and healthcare), and 7 business size segments (50–99 employees; 100–249 employees; 250–499 employees; 500–999 employees; 1,000–2,499 employees; 2,500 to 9,999 employees; and 5,000 or more employees).