target audience: TECH SUPPLIER Publication date: Jul 2023 - Document type: IDC Survey Spotlight - Doc Document number: # EUR150987523
Across EMEA, Are Energy Consumers Interested in Energy-Related Products or Services? How Likely Are They to Buy Beyond-Commodity Products and Services from Their Energy Suppliers?
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Abstract
This IDC Survey Spotlight examines a portion of the IDC Energy Insights' Utilities Consumer Survey carried out in June and July 2022. It surveyed 1,730 energy customers around the world, covering the following countries: Australia, Argentina, Colombia, France, Germany, Japan, Mexico, the Philippines, Spain, Sweden, Turkey, the U.K., the U.A.E., and the U.S.
This report is part of a series of documents unveiling EMEA energy consumers' (920 survey respondents) point of view over areas such as customer satisfaction, communication channels, expectations and satisfaction, reasons for interactions with energy suppliers, customer experience, the customer journey, and interest in new energy products and services. This report examines younger (Gen Z and Millennials) EMEA energy consumers' appetite for energy-related products and services as well as their propensity to buy beyond-commodity products and services from their energy suppliers.