target audience: TECH SUPPLIER Publication date: Mar 2023 - Document type: Conference Proceeding: Tech Supplier - Doc Document number: # DR2023_T2_DS
The Importance of a Fused Connectivity and Process Automation Strategy: The Synergies Between Conversational AI and Enterprise Automation
Content
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
These event proceedings were presented at the IDC Directions conferences in Boston and Santa Clara in March 2023.
Many businesses are prioritizing automation investments in 2023 despite economic uncertainty — but are those investments really poised for success? Islands of automation have many causes, but the impacts to businesses go beyond low ROI on automation projects; they can harm the customer experience and add multiple costs to the business. A holistic connectivity and process automation strategy with fusion tools and teams will deliver stronger business, boosting both enterprise resiliency and enterprise innovation. But to build consensus and a culture of automation, we need to deconstruct and reconstruct our understanding of automation as it means now, and in the future, and how AI is going to boost it along the way. For that, we need a holistic automation strategy.