IDC Retail Insights Team

Simon Ellis

Group Vice President

Leslie Hand

Group Vice President, IDC Retail and Financial Insights

Michael Sek Pheng Yeo

Associate Research Director

Alex Holtz

Research Director, WW Media and Entertainment Digital Strategies

Ananda Chakravarty

Research VP, Retail Merchandising and Marketing Analytics Strategies

Jordan K. Speer

Research Director, Worldwide Retail Product Sourcing, Fulfillment and Sustainability Strategies

Dorothy Creamer

Senior Research Manager, Hospitality and Travel Digital Transformation Strategies

Filippo Battaini

Research Manager, IDC Retail Insights, Europe

Robert Parker

Senior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research

Ornella Urso

Research Director, IDC Retail Insights

Margot Juros

Research Director, Retail Technology Strategies

Roberta Bigliani

Group Vice President, Head of Industry Insights, Future of Operations and Industry Ecosystems Executive Lead, IDC Europe

Dr. Chris Marshall

Vice President, Data, Analytics, AI, Sustainability, and Industry Research

New Research


  • By:  Dorothy Creamer Loading

    This IDC PlanScape addresses how loyalty solutions must hinge upon hyper-personalization, leveraging omni-channel strategies along with guest data platforms, real-time analytics, and AI to ensure that every opportunity for guest engagement ...
  • By:  Ananda Chakravarty Loading

    This IDC Perspective discusses the top retail generative AI (GenAI) use cases. Over 63.8% of retailers are investing in generative AI, focusing on use cases like natural language understanding and content generation despite facing challenge...
  • By: 

    • Ornella Urso Loading
    • Sofia Poggi
    • Cristiano Quattrini Loading
    The IDC MarketScape evaluates leading software providers by quantitatively and qualitatively assessing their capabilities and strategies regarding their loyalty offerings for retail businesses. With an emphasis on personalized and contextua...
  • By:  Ananda Chakravarty Loading

    This IDC Market Note discusses the Shoptalk 2024 event held in Mandalay Bay, Las Vegas, and the key takeaways from the event. The primary Shoptalk event each year drives tens of thousands of retailers, vendors, and adjacent professionals to...
  • By: 

    • Ornella Urso Loading
    • Sofia Poggi
    • Cristiano Quattrini Loading
    This IDC MarketScape profiles key CRM software providers in the retail sector, assessing their strategies and capabilities to meet the evolving needs of retail companies, with a focus on customer-centric approaches and technological innovat...
  • By: 

    • Filippo Battaini Loading
    • Cristiano Quattrini
    This Industry Analysis Perspective report is designed to provide technology companies' sales, marketers, and product and channel managers with foundational insights into the retail apparel, footwear, and accessories (retail apparel) industr...
  • By: 

    • Leslie Hand Loading
    • Anne Paris
    This IDC Perspective highlights the transformative impact of generative AI (GenAI) in retail operations, focusing on the top 10 use cases available now for use in stores. This document covers the benefits of GenAI in enhancing employee prod...
  • By: 

    • Filippo Battaini Loading
    • Margot Juros Loading
    • Aaron Press Loading
    This IDC MarketScape provides an assessment of principal retail online payment platform software solutions and discusses what criteria are most important for companies to consider when selecting a vendor."Seamless payment integration is par...
  • By: 

    • Filippo Battaini Loading
    • Cristiano Quattrini Loading
    This IDC Market Presentation gives technology suppliers an overview of worldwide retail spending for digital transformation (DX), as well as insights into the market context influencing that spend for 2024. It enables an understanding of re...
  • By: 

    • Margot Juros Loading
    • Filippo Battaini Loading
    • Aaron Press Loading
    This IDC study provides an assessment of the principal retail payment platform solutions focused on omni-channel payments. The study discusses what criteria are most important for companies to consider when selecting an omni-channel payment...

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