Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Eric Newmark Loading
    • Nadia Ballard Loading
    • David Tapper Loading
    • Gard Little Loading
    • Mukesh Dialani Loading
    • Jason Bremner Loading
    • Sam Halwani
    • Alicia Mokwa Loading
    • Bill Latshaw Loading
    • Douglas Hayward Loading
    • Peter Marston Loading
    • Brian Wood
    • Nishant Bansal Loading
    • Jennifer Hamel Loading
    • Alison Close
    • Erin Hichman Loading
    • Zachary Chertok Loading
    • Abhishek Mukherjee Loading
    • Dan Versace Loading
    This IDC Market Perspective provides clients of IDC's Services Path program with access to the Services Path 2023 Visualization and Analysis Portal. This portal is a perfect "playground" for you to explore all the applications and topics in...
  • By:  David Tapper Loading

    This IDC Survey provides an overview of the worldwide results from IDC's 2023 Worldwide Managed Services Survey of enterprises involving their spending intentions and dealmaking strategies for managed services. This document involved 476 re...
  • By:  Cathy Huang Loading

    This IDC Survey Spotlight highlights the primary scope of cybersecurity consulting services engagements and the top selection factors when organizations decide on cybersecurity consulting services providers.The survey results were taken fro...
  • By: 

    • David Tapper Loading
    • Peter Marston Loading
    This IDC study represents a vendor assessment of providers offering managed public cloud services through the IDC MarketScape model. The assessment reviews both quantitative and qualitative characteristics that define current market demands...
  • By: 

    • Neil Ward-Dutton Loading
    • Andrew Buss Loading
    • Luis Fernandes Loading
    • Penny Madsen Loading
    • Melih Murat Loading
    • Jack Vernon
    • Ewa Zborowska Loading
    This IDC Survey shares key findings from the IDC's Global GenAI Awareness, Readiness, Commitment (ARC) Survey, with a focus on EMEA. A larger series of IDC reports based on GenAI ARC Surveys is investigating the implications of GenAI across...
  • By: 

    • Chris Barnard Loading
    • Leslie Rosenberg Loading
    This IDC document looks at Cisco Partner Summit 2023, held in Miami on November 5–9, 2023. The focus of this IDC Link is on network life-cycle services and the Cisco Customer Experience (CX) organization. Cisco also hosted a dedicated CX an...
  • By: 

    • Erin Hichman Loading
    • Gard Little Loading
    This IDC Survey Spotlight compares down selecting criteria for buyers of digital business transformation professional services at the worldwide level — Americas, Europe, and APJ. The data comes from IDC's Services Path: Digital Business Pro...
  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following question posed to 476 respondents from firms with 1,000+ employees across 5 countries, and several major industries, as part of IDC's 2023 Worldwide Managed Services Survey: Co...
  • By:  David Tapper Loading

    This IDC Survey Spotlight highlights results from the following question posed to 476 respondents and firms with 1,000+ employees across 5 countries, and several major industries, as part of IDC's 2023 Worldwide Managed Services Survey. "So...
  • By:  Penny Madsen Loading

    This IDC Survey Spotlight looks at the current state of application investment and the repurposing of budgets for generative AI (GenAI) projects using the 2Q23 survey results from IDC's Cloud Pulse and IDC's GenAI ARC Survey.

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