Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Linus Lai

Vice President

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • David Tapper Loading
    • Ryan Caskey Loading
    This IDC Market Presentation provides survey findings from IDC's Managed Cloud View. IDC's Managed Cloud View consists of a series of documents that cover companies on their views and usage of managed cloud services involving public, priva...
  • By: 

    • Jennifer Cooke Loading
    • Dave McCarthy Loading
    This IDC Market Perspective provides a definition of edge computing, what's driving continued investment in edge computing, how organizations are deploying IT services at the edge, and what's next as this market segment continues to evolve....
  • By: 

    • Milan Kalal Loading
    • Matthew Wilkins Loading
    This IDC Market Perspective explores the evolving relationship between professional services providers and cloud service providers as the market accelerates its transition to digital business. It looks at how organizations engage profession...
  • By: 

    • Bill Latshaw Loading
    • Jason Bremner Loading
    • Jennifer Hamel Loading
    • Jeffrey Hojlo Loading
    • Gard Little Loading
    • Craig Robinson Loading
    • Bjoern Stengel Loading
    • Eric Thompson Loading
    • Grace Trinidad Loading
    • Dan Versace Loading
    • Brian Wood
    • Philip D. Harris, CISSP, CCSK Loading
    This IDC Market Perspective discusses about KPMG that held an analyst event at its Lakehouse learning facility in Orlando, Florida, on September 27–28, 2023, presenting business topics and updates, an innovation showcase, and Lakehouse tour...
  • By: 

    • Vladimir Kroa Loading
    • Bjoern Stengel Loading
    This IDC Survey Spotlight looks at the importance of AI and other innovative technologies (IT and OT) in the context of their potential for enabling sustainable transformation. It also identifies the most relevant sustainability-focused use...
  • By:  Bjoern Stengel Loading

    This IDC Survey Spotlight summarizes key market trends around sustainable IT infrastructure and operations and provides a dashboard with insights from IDC's 2023 Sustainable IT Infrastructure and Operations Survey.
  • By:  Nishant Bansal Loading

    This IDC study updates the 2023–2027 market sizing and growth rates for the worldwide services market."Economic downturn and inflation remain the biggest challenges to IT spending by organizations, likely resulting in services growth in the...
  • By: 

    • Dave McCarthy Loading
    • Ryan Caskey Loading
    • Jasdeep Singh Loading
    This IDC Pivot Table provides quantitative insights into the global adoption of public cloud infrastructure as a service (IaaS), including motivators and inhibitors to adoption, adjacent services used alongside core IaaS, and common usage p...
  • By:  Leslie Rosenberg Loading

    On November 8, Dell Technologies announced the second of three key strategic alliances in support of its generational AI (GenAI) portfolio. Dell announced its expanded partnership with Microsoft, and its GenAI offer, Copilot, highlighting D...
  • By:  David Tapper Loading

    This IDC Market Perspective provides insight into buyer experience in working with public cloud providers spanning AWS, Azure, Google, IBM, and Alibaba as part of utilizing managed cloud services and the managed SPs supporting these public ...

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